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COMPANY PROFILE: 2020

INFUNDO CONSULTING: EDUCATION AND COMMUNITY DEVELOPMENT

AND SYSTEMS TRANSFORMATION

Infundo Consulting was established in 2007, and has developed a focus on education and social development

projects, management consulting, systems thinking, organisational development and strategic coaching.

Key projects successfully conducted are highlighted below. This overview gives an indication of the type of skill

sets this social development consultancy offers.

Systems transformation training for teams of advanced coaches and consultants; Training, teaching,

coaching and mentoring (supervision) coaches and consultants working in comprehensive systems change

programmes - as part of project delivery.

The Infundo systems transformation model and process that has been successfully applied across social

organisations and regions over various time periods – 12 months and 5 to 10 years. This model comprises an

overarching regional and strategic project process plan as well as a change management model. Some

projects have been:

Community development project with P G Bison encompassing 22 high schools in the rural Eastern

Cape; with involvement in teacher skills development; management and leadership training;

infrastructure development; technology integration; stakeholder management; youth employment

and tertiary access, and donor funding/budgets. District and union buy-in have ensured massive

turnarounds in delivery of education as well as exponential increases in pass rates.

The ‘Star model’ development projects currently running in Touws River and Victoria West

Working on a township wide project in Alexandra, Gauteng through the Gordon Institute of Business

Science, 2012 - 2020; starting with 4 schools; and increasing the complement by 3 more on an annual

basis; currently working in 7 - targeting improvements in results in Annual National Assessment and

matric pass rates, as well as setting up partnerships for sustainability within the Alex schools but also

with independent schools and other private funders. This project also involves the creation of a

community EXCO forum which is focused on driving change across the community by collaborating

across their schools.

Rolled out a schools transformation process with 5 ex-Model C schools in 3 provinces; focused on

improving maths results through the Infundo model of systems transformation, via Tshikululu Social

Investments

Grahamstown systems transformation process including management of racial and social dynamics;

enabling the school to achieve results. The project plan included work with a school; a partner Trust

and an independent school as part of the systems change

Various other projects focused on development of school and community groups

The Infundo comprehensive monitoring process and impact assessment methodology to measure change

and transformation in systems

Various projects in the domain of Impact assessment, project and organisational evaluation -

assessing sustainability, relevance and efficiency of programs, organisational approach and impact on

business results. This across sectors – social development and education, and financial services

industry, ECD centres such as with the Growthpoint CSI fund.

Conducted an organisational evaluation for a national organisation; and currently assisting them in

the strategic implementation of the evaluation recommendations.

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Conducted a schools assessment process in Limpopo, via the Anglo American Chairman’s Fund; with

focus on key areas of concern – for example systems readiness for change, measuring the impact of

social challenges and stakeholder capabilities in achieving better results

Designed and implemented an evaluation process for a large, CSI sponsored, maths project that was

coming to completion. Designed criteria and evaluation parameters.

A monitoring and evaluation process running alongside the systems transformation process as above

for various projects. These processes would include self- assessment and monitoring as well as

evaluator evaluations.

Strategic consulting to NGO organisations and leadership – often times as a follow on to evaluation and

assessment and transformation projects. Currently coaching and consulting to a number of NGO’s in this

capacity

Key training modules on Systems thinking, Personal Mastery, Complexity navigation, and Team

Performance, executive coaching Interventions for transformation - At various organisations

Diversity and Transformation work – narrative based approach to self-reflection and learning about

differences. As part of conferences and workshop based. This includes work on disability and integration of

this into the workplace – for corporate clients. Facilitated team sessions to deepen and integrate the learning

for long term transformation.

Unemployed youth programme – placement of unemployed youth in schools as teacher assistants and

teacher aides; managed the process for stipend payment; and then applications for Funza Lushaka Bursaries

for many of the young adults who will now study towards their B Degrees and/or PGCE. Our first teachers

graduated at the end of 2019.

Set up and managed the ongoing administration of the Umamawothando Trust from application to

completion of post graduate studies; including mentorship and coaching of candidates to ensure

performance. Full or part management of scholarship funds for corporate citizenship departments. We use a

customised coaching and mentoring process to provide growth on an emotional and academic level; to

promote learning and performance.

Design and implementation of holistic projects for clients aligned to BBBEE codes of good practice; including

skills development encompassing inter-alia learnerships and unemployed youth development; socio-

economic development; and enterprise development.

Managed the pilot phase and subsequent phases of the Absa Africa Scholarship programmes from 2016 till

2019 with specific focus on the applications process for internal employee children; and the psycho-social

support programme across South Africa for internal recipients of the scholarship. This project has continued

into 2017; 2018 and 2019 including rollout and scaling up into 9 African countries for internal and external

recipients. New bursary programmes have been introduced that are now managed by Infundo. We provide

governance and application screening; governance; policy and framework development consulting to

Barclays/ABSA country leadership; and emotional, study and “transition to workplace” support for the SA

recipients.

Specific background and expertise we bring:

Gail Wrogemann is an Industrial & Organisational Consulting Psychologist, accredited coach, coach supervisor

and team coach, with accreditation in various systems, depth psychology and complexity methodologies.

Business experience is over 25 years in Organisational Development in general industry and high level coaching

which include:

Organisational wide change and alignment processes – long running projects encompassing successful

development of strategic outputs, re-aligning organisations to purpose, values and action in the financial services

industry.

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Team and Executive coaching, supervision, assessment, sales training, skills training, key design and consultancy

work into a range of industries such as: Financial sector, Manufacturing, Construction, Mining,

Telecommunications, NGO, Government, Consulting, Education, Sales, Medical, Engineering, Media, Insurance.

Corporate industry experience has been in areas of Human Resources - HR and Training Manager, Organisational

Development, Executive Level Coaching, Business Coaching, Systems Thinking, Strategic Consulting, Change

Management, Team coaching at senior levels, Management of project teams on complex consulting projects,

supervision of change management teams. With clients such as: MTN, Momentum Life, Department of Trade and

Industry, Public Service Co-ordinating Bargaining Council (PSCBC), Rio Tinto, Siemens, National Treasury,

University of Pretoria, Standard Bank, Liberty Life, Kwa-Zulu Natal Department of Traditional and Local

Government Affairs, Jopie Van Rooyen Consultants, Johannesburg Water, Gauteng Department of Education,

Ernst & Young, Boston Media House, Alexander Forbes, Connemara Consulting - Transnet, Murray and Roberts,

Rand Water, ABSA Capital, Eskom.

She has presented at numerous academic conferences on team development and systems change, and has

published work on team coaching.

Charmaine Smith has had 20 years of experience teaching across various levels of educational structure. From

Grade 000 to Grade 12; her experience in teaching Maths; Science; Phys Ed; Economic and Management Sciences

as well as Business Economics at various levels enables her to understand the needs and demands at every level.

Her experience in leading teams at these levels have exposed her not only to managing academic endeavours but

also in managing teams to deliver educational excellence.

Subsequent to her formal teaching and education experience Charmaine has been involved for the last 15 years in

developing projects into educational communities in various provinces in South Africa. Serving rural and peri-

urban communities in all areas of educational upliftment and development have led her to consider aspects such

as infrastructure development; holistic whole system development involving multiple stakeholders and

community forums.

In doing this work Charmaine has worked extensively with corporate sponsors and donors; Government

structures such as Department of Basic Education (National; Provincial and District levels); Departments of Social

Development and Rural Infrastructure; Community forums; School Management teams; School Governing bodies;

NGO’s; CBO’s; SETA’s; SAHISA; ISASA and other relevant bodies in the pursuit of shifting communities in

education. She has presented at a number of conferences on this work. Her involvement in spiritual groups such

as the Lay Dominicans have enabled her to align her spiritual purpose with her work.

Infundo Consulting is a level 2 BBBEE contributor; with 51% black woman ownership.

We are based in Johannesburg with impact in all 9 provinces across various contexts; and now into other African

countries.

Infundo’s key expertise is in facilitating systems wide change through strategic and focused work with teams and

leaders to improve leverage of skills and talents, performance and delivery to targets. This includes assessment

and evaluation of organisational and systems readiness; personal, team and systems performance; technical skills

development; business coaching and systems integration; and the use of Infundo’s bespoke tools for self-

monitoring and self-regulation.

Most projects combine regional impact, social impact and sustainable business practice – from small business,

large business, community groups, schools, education and education district

Infundo has grown to include permanent and part time staff members, with a growing team of 27 associates,

coaches, process experts and facilitators in a continual national learning space.

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In summary, Infundo’s expertise falls in 3 categories:

Consulting & Advisory: assessment of strategy to delivery as related to team interaction, high performance

teaming, team performance and team work at all levels in an organisation or across organisations; bespoke

process design for behaviour and performance criteria; monitoring and evaluation of individual; team and

systems impact including organisational evaluation and assessment. Development of strategy for effective

utilisation of Skills development and Enterprise development expenditure in line with BBEEE codes of good

practice. We also run and administer scholarship processes and coach and mentor students for performance.

Infundo’s flagship model of Systems Resolution and Transformation includes methodologies and processes in a

Phased approach and has been tested with resounding success across various systems; improving performance in

rural; township; and ex-Model C. The systems resolution model addresses areas of leadership; transformation and

diversity; under-performance and resilience in the face of systemic stresses. The final outcome always leads to

the creation of powerful teams of people who are learning continuously, improved quality of delivery, increased

organisational performance and achievement. The same model is being used in corporate and organisational

transformation processes; with concomitant key performance indicators for measuring and monitoring change.

Systems development, training and coaching includes training and coaching interventions, can also be designed

to integrate into other existing long term programmes, part of leadership development processes or as stand-

alone training for learning and development. This includes consulting to coaching projects – ensuring that

individualised coaching is integrated effectively back into organisational teams and departments given each

particular strategy. Team, executive and group coaching is a large part of this offering. This expertise integrates

well into coaching for performance within scholarship programmes and bursary management. Aligned with this is

a growing passion for youth; whether unemployed or graduates; for assimilating them into the economy of SA.

CONSULTING & ADVISORY Strategic consulting; Evaluation & assessments;

process and project design, Skills development, enterprise development

strategy; scholarship processes , diversity and disability - aligned to BBEEE Codes

SYSTEMS RESOLUTION AND TRANSFORMATION

Infundo's STAR and CREATE models for organisations and systems growth and

development

SYSTEMS DEVELOPMENT, TRAINING AND COACHING

infundo, infundere, infudi, infusus: Pour in, Pour on, Pour out

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Contributions are in the field of:

Designing processes; after evaluating the organisations and systems; to facilitate transformation

Designing tools to monitor individual, team and organisational behaviour; for self-monitoring in a learning

organisation

Diagnosing and resolving dynamics in teams, across teams and organisations; to increase performance

Working with individuals; teams and organisations who want to achieve better results through growth

and transformation

Working with organisations to grow from good to great

Assessing system’s readiness to take the next steps in organisational greatness

Integrating innovation, new thinking, future solutions in business and social enterprise

Working with transformation and the integration of new cultures

Impacting the economy by working with youth for performance

Both Gail and Charmaine are active in working in areas of social and industry development.

Charmaine’s focus:

Chairperson of the READ Education Trust

Board Member Nation Builder Trust

Board member Mergon Foundation’s Allocations Committee

Non-executive Director King Price Insurance

Chair of Risk Committee at King Price Insurance

Trustee Muthobi Trust

Gail is part of the following organisations:

EXCO member of the Society for Industrial and Organisational Psychology (SIOPSA)

Chair of the Interest Group of Coaching and Consulting Psychology (IGCCP)

Heading up the Supervision Interest Group within the IGCCP

Member of the Health Professions Council of SA (HPCSA) practice number 0078468

Coaching and Mentoring (COMENSA) Member ship number

Systems Constellations Association for South Africa (SCASA) – treasurer, executive board member,

supervision

Organisation and Relationship Systems Coaching (ORSC Africa)

International Coach Federation (ICF) membership number 9012460

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Infundo’s clients and partners have included Trusts; Foundations; private companies and government institutions:

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