COMPALCOMPAL A Professional ODM/OEM CompanyA Professional ODM/OEM Company

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Compal Europe Ltd (UK)

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Compal Europe Ltd Milestones

19991999Compal Europe Ltd established in Trafford

Park Manchester, UK – Motherboard

repair

Started whole unit repair

Moved office to Oakhill Trading Estate, Worsley, UK

Support LCD (DBU)

20022002

Acquired ISO9001:2000 in September 200320032003

Start LCD TV assembly Line20042004

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Organization ChartDuan WangPresident

Edward ChangManaging Director

Evan ChenDeputy MD

Chilung ChenMaterial Planner

Ina TauRMA Manager

Chris MitchellA51/Motion/PDA

Co-ordinator

Kathryn DawsonA30 Co-ordinator

Nicola EliasAssistant Stores TL

Paul HsuMaterial Planner

Rever HoMaterial Planner

Peter YangDeputy MD

Lee ChalmersTransport TL

VC ChenActing Workshop

Manager

Hadi IshaqScreening TL

Khalid MahmoodActing DC TL

John HunterTechnical TL

Gary HallowsRTV

Karen DanksUnit 38

David HarveyCage(PUR)

David BradshawStores Receiving

Hang TruongQA Manager

Dianna KyleHR Manager

VC ChenLCD TV Operation

Manager

Carin YangAccounts TL

Tony WongIT TL

Peter YangA32 Manager

Linda IrwinAdministrator

Michelle Bertenshaw HP RMA Co-ordinator TL

Monica Bertenshaw HP Co-ordinator

Zoe ChalmersHP Co-ordinator

Carla Pitchford HP Co-ordinator

Security

Colette WhiteHealth & Safety

Officer

John Massey Assistant DC TL

Tony ChenAssistant Technical

TL

Sam ChenTechnical Manager

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Customers

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Products

• Laptops

• Tablet PC

• PDA

• LCD TV & Monitors

• Portable Multi-media Products

• Mobile Phones

Services

• Direct Sales

• Component level repair

• Modular level repair

• Product Assembly & Refurbishment

• Material Management & Support

• Product Technical Support

Products & Services

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Compal Europe Ltd (UK) - Manchester

1. Unit 39, 40 : 25,000 ft2 (Year 2002)

2. Unit 38 : 8,000 ft2 x 2 (2 floors,

Mar., 2004)

3. Unit 37 : 8,000 ft2 x 2 (2 floors,

Oct., 2004)

4. A575 : 21,000 ft2 (Oct, 2004, for

LCD TV)

TOTAL Available Space : 78,000 ft2

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1. Current HP monthly q’ty : WUR : 4K pcs, (->8k)

FRU : 6K pcs (->10k)

MB : 1,800 pcs (->2k)

Refurbish : 800 pcs (->1200)

2. Current Toshiba monthly q’ty :

NB : MB 1,200 pcs (->2k)

FRU : 1,600 pcs (->3,200)

PDA : MB 400 pcs

FRU : 250 pcs (->500)

Capacity

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3. LCT TV : assembly for Compal Europe wide customers, capacity

20k pcs monthly for 17”.

4. DC Channel : total more than 20 customers

NB : 450 pcs/M (->600), MB :100 pcs/M , and FRU 350 pcs/M.

Capacity

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CEU Commitment

• CEU are committed to its customers but also to its employees offering them up to the minute training on the very different aspects of the computer systems with which they work.

• CEU has recognised that we need to keep costs down to enable us to be the most competitive service provider, as such we have an in-house trainer who has gained the required level, and can offer the employees on the job training.

Human Resources

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PRODUCTIVITY

• Compal realise that productivity can be affected when there are excessive absences

• We are committed to the training programme and we cross train all our employees so that no stage of the procedure would suffer should there be any absence issues – this ensures we complete on time every time.

Human Resources

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NEXT STEP

• As you can see Compal Europe UK LTD are committed to being the No 1 Service Provider throughout the whole of Europe

• We are more than able to complete the specified tasks asked of us by our Service User’s on time every time.

• Our reputation in the field of Service Repairs is continuously growing and as such we as an organisation are continuously training and updating our employees to the highest standards.

Human Resources

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Material Management

• Forecasting Process• Forecast for three months

• Order for the first two months

• Third month is for vendor's buffer reference

Calculating Factors:

Install base - Sales

Daily average use

Fluctuation

Delivery lead time from vendor

Current inventory

Current open order

• General lead time from TPE : 45 days

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• Inventory Management• Weekly inventory report, including general stock status report and slow moving reports

• Weekly FA reports, related to Part Use Reports

• Model Schedule (Compal Website)

• Synchronise with Monthly forecast

• The Inventory level review weekly

Material Management

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• Warehouse Management• Material Requirement Planning - Inventory Stock Status, BOM

• Material Usage Planning - Third Parties Material Requirements

• Inventory Control

• Purchase Order

• Receipts & Inspection

• Discrepancy

• Storage Management

• Parts Service Management

• Physical Inventory

• Slow Moving & Idle Material Management

Material Management

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Engineering & Quality Control

• Quality Management System• Awarded ISO9001:2000 certification in September 2003

• Continuous Improvement Plan

• Close-Loop Procedure (Problem Report Form)

• Controlled Documented Policies & Procedures - Capture best practice and accumulate knowledge to continually improve. All documents available on the Intranet.

• Internal Audits• Internal Audits

• Execute corrective/preventive actions from the Audit findings

• Results - continued development/evolution of QMS

• Out Of Box Audit• Perform OBA on repaired items before returning to customer/Stores

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ECO Process• ECO data stored on Lotus Note Server (old system)

• ISPD – New web based system for downloading ECO data

• Check ISPD system for NEW ECO’s weekly

• Print-out ECO document & distribute to relevant departments

• Upload ECO data onto Intranet

Engineering & Quality Control

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Engineering & Quality Control

Contract ManagementDefine & Agree customer Requirements

RMACustomer Interface

Resource Management

Recruitment, Pay Reviews, Payroll, Training Records

Outsourcing/Supplier Management

Carrier, 3rd Party Repairs

Quality Management & Improvement

Maintain Quality System, Manage Internal Audit

CORE

Logistics

Receive Goods

Screening

FaultDiagnosis &Verification

Technical

Repair Process

Logistics

Shipping

QA

Final Test &Inspection

IT

NetworkHardwareSoftware

Maintenance

Stores

Managementof stores &

Parts

Admin

PurchasingSecretary Services

SupportServices

Finance

Generalinvoicing &accounts

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Engineering & Quality Control

• NPI Process• New Product Information collection

- Configuration of the Products sold to Customer

- Sales & total install base forecast (RMA parts forecast)

- Spare parts definition

- spare parts for 1st shipment for product launch

- Test Fixture

- Diagnose & testing process/system

- Training (for new products)

- Information/documents

- Contract ( Terms & Conditions)

- Labelling and packaging requirement

- Sample machine to for local service centre review

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• ESD environment• Follow ESD procedures as stated in the quality documentation

- All ESD sensitive areas have warning signs/labels

- All Worktops & benches have ESD mats and constant monitors

- All operators log & check their wrist straps daily

Engineering & Quality Control

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• Repair Documentation Process• A library containing repair history details (per make/model)

• Useful for new starters

• Direct communication/support with R&D and Manufacturing in Taiwan/China

• Repeat Repairs, TAT, NTF Process• Implement Close Loop, Preventive and Corrective Procedures to:

• limit repeat repairs and NTF

• meet/improve TAT

Engineering & Quality Control