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    Key Competitors (1/4)Key Competitors (1/4)y Pantaloon Retail (India) Limited

    y a Future Group venture, started operations with

    Pantaloon Shoppe in 1994

    y Has since emerged as a retailing major in India, with

    over 12 million sq ft of retail space spread over 1,000

    stores across 71 cities in India.

    y The company clocked revenues worth US$ 887 million

    in 200708, a 75 per cent increase over 200607

    y The net profit stood at US$ 29.75 million with a hike of

    87 per cent over the previous yeary Discount store formats such as Brand Factory set

    benchmarks for new players entering the market

    y Innovative store formats such as Hometown,

    Sports Bar,Health City

    y USP - dualapproach to tap both the 'value' segment

    and the 'lifestyle and luxury' segment

    y Big Bazaar and Fashion Station are aimed at valueretailing, while Centraland Pantaloons capture lifestyle

    segment consumers.

    y TataTrent

    y Established in 1998

    y Revenues: US$ 124 million in 200708y Retail sector activity: Apparel, books

    and music

    y Current store formats: Hypermarket,

    supermarkets

    y Future plans: New venture called Infiniti

    Retail Ltd

    y Manufacture private labels in apparels

    y Principal fascia:Westside, Landmark,

    Star India Bazaar

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    Key Competitors (2/4)Key Competitors (2/4)y RPG Enterprises

    y Spencers Retail Ltd was established

    in 1996

    y Spencer's has retail footage of over

    1.1 million sq ft

    y Stores: 250 stores, including 36

    large format stores across 66 cities

    in India

    y Retail sector activity: Music, food

    and grocery, beauty productsy Current store formats:

    Convenience stores, supermarkets,

    hypermarkets

    y MusicWorld has tie ups with 350

    affiliates across the country

    y Principal fascia: Spencers, Music

    World

    y Landmark Group

    y Present in India since 1999

    y Retail sector activity: Apparel,home dcor and furnishing

    y Current store formats:

    Department stores,

    hypermarkets

    y Current outlets: 15 Lifestyle

    stores and eight Home Centres

    y Future plans: Presence in mini-metros and tier-II cities

    y Principal fascia: Lifestyle,

    Home Centre, Max Retail

    y Madura Garments

    y Established in 1988

    y Part of the Aditya Birla NuvoGroup

    y Current stores: 82 in India

    across 50 cities and five

    international stores

    y Retail sector activity: Apparel

    y Joint venture with international

    brand: Esprit

    y Current outlets: Planet Fashion -

    - 50 outlets,Trouser Town

    nine outlets

    y Future plans: Diversify into the

    womens wear segment

    y Principal fascia: Louis Philippe,

    Van Heusen, Allen Solly, SF Jeans,Peter England

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    International CompetitorsInternational Competitorsy International retailers are fast expanding

    their business in India

    y Reebok has set up its largest store in the

    world in Hyderabad;

    y Tommy Hilfiger and Levis have over 20,000

    sq ft of retail space and standalone stores

    across major metros; Carrefour, French

    retail major, is set to finalise its entry route

    y FDI up to 100 per cent is allowed under the

    automatic route for cash and carry

    wholesale trading and export trading

    y FDI up to 51 per cent is allowed with prior

    government approval for retail trade in

    single-brand products

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    Strategies to Counter CompetitionStrategies to Counter Competition

    (1/2)(1/2)

    y Brand Positioning

    y Moved from premium to bridge to luxury

    positioning

    y Changed the logo

    y Started launching MAC, Clinique, Estee

    Lauder, Esprit,Tommy Hilfiger, Calvin Klein,

    French Connection

    y Worked on service and ambience

    upgradation and on customer connect

    y Result: growth rate of over 45% on the

    international brands portfolio

    y Cost Reductions

    y Reduction of power consumption.

    y Saved more than 40 percent in the totalunit consumption of power in last threeyears

    y Recalibrated the service standard asfootfalls reduced.Though attrition is still

    highy Right-sized the organisation and reduced

    our manpower cost by 10 percent

    y Top management tooka salary cut of 15percent

    y The logo change last year cost Rs. 14crore

    y This year as there was no such cost, that

    money straightaway went to the bottomline

    y Online Retail

    y launched its e-store with delivery across

    major cities in India

    y The site retails all products available at

    Shoppers Stop stores

    y

    Focuses on its existing customers, especiallyits First Citizens, or loyalty members

    y ExpansionMode

    y Has drawn up plans to invest Rs. 200

    crore for adding 18 new stores with

    about 3-million square feet in three

    years

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    Strategies to Counter CompetitionStrategies to Counter Competition

    (2/2)(2/2)

    y Merchandising opportunities like the recentlylaunched Zoozoo merchandise and film

    merchandise like Om ShantiOm and Love

    Aaj Kal

    y Sensorial experience that we create in-store,

    with the Shoppers Stop Radio that plays

    youthful music, CCD in most of stores, the

    day and night lighting in the trial rooms and

    new services like Nail Factory

    y Results: significantly larger number of

    younger audiences enrolling into First Citizen

    program

    y Brand scores on modernity/youthfulness

    have seen double-digit increase and the

    customer satisfaction index has also shot up

    significantly

    y Youth Centric Focus

    y Aim: make the brand more young and modern

    while retaining the previous values like trust

    y Three key things to connect to the youthful

    mindset:

    y Adoption of communication routes

    relevant to youth,

    y Upping the fashion quotient through

    merchandising,

    y Creating an ambience that connects with

    the mindset

    y Brand campaign addresses environment-related

    issues in a youthful, tongue-in-cheek manner.

    y

    Active on social marketing platforms withFacebook andTwitter