COMMUNITY STRATEGIES:SHARED LIVING - MA

Comprehensive Program ReviewMarch 28, 2014

HIGHLIGHTS

• 43% growth since last CPR

• Successfully placed 3 clients within three days of receiving referrals, (2 clients were homeless).

• 61% (14 out of 23) of the clients are competitive employed

• 7 out 23 clients are in day programs

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CHALLENGES

Performance Evaluations

Recruiting Providers

Managing Growth

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STAFFING

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Staff Turnover RatesStaff Retention Rates

Performance EvaluationsStaff Training

STAFFING OVERDUE PERFORMANCE EVALUATIONS

Last CPR, Shared Living Turnover Rate was 11.4% compared to the 24% rate for CSMA Retention Rates for CSMA, CSNH, and CRJ Overall for 6/30/13 = not available

Overdue Evaluations as of 1/31/2014

August 2013 – January 2014 FT PT

CS Shared Living 1 4

Last CPR

October 2012 – March 2013

Overdue Evaluationsas of March 31, 2013

FT PT

CS Shared Living 0 2

Data obtained from HR Department & HR Personnel Summary

STAFF TURNOVER RATE 2/1/2013 – 1/1/2014

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STAFF RETENTON RATE

STAFF TRAINING HOURS

Data obtained from CS Shared Living and HR E-Learning Report

A total of 290 training hours or 37.8 hours/per job coach over six months. Last CPR, a total of 68.5 training hours or 10.2 hours/per job coach over six months

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CLIENT RELATED

• Client Count• Site Visits conducted by Staff• Clinical Hours• Community Volunteer Activities

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Average of 20.3 clients per month. This is a 47% increase from the last CPR

Last CPR: Average of 13.8 clients each month over six months (October 2012 – March 2013)

Data obtained from CS Shared Living8

A total of 143 site visits; This is a 49% increase from last CPR.

Last CPR: a total of 96 site visits over six months (October 2012 – March 2013)

Data obtained from CS Shared Living9

CLINICAL HOURSAverage Per Client Per Month (August 2013 – January 2014)

Average of 0.4 individual and 0.9 group clinical hours per client each month; total of 1.3 clinical hours per client each month or 7.8 clinical hours over six months (Average of 20. 3 clients per month)

Last CPR, average of 1.0 individual and 0.8 group clinical hours per client each month; total of 1.8 clinical hours per client each month or 10.8 clinical hours over six months (Average of 13.8 clients per month)

A total of 154.75 hours: 43.8 individual (45% decrease from last CPR) and 111 group clinical hours (73.4% increase from last CPR)

Last CPR, total of 144 hours: 80 individual and 64 group clinical hours

Data obtained from CS Shared Living 10

COMMUNITY VOLUNTEER ACTIVITIESAverage number of activities per client per month

Total Activities Per Month October 2012 – March 2013

October: 98 January: 105

November: 90 February: 110

December: 110 March: 105

Data obtained from CS Shared Living

Total Activities Per Month August 2013 – January 2014

August: 120 November: 122

September 124 December: 125

October: 127 January : 128

Total of 746 community volunteer activities over six months (This is a 20.7% increase from last CPR) 6.1 activities per client per month; Average of 20.3 clients per monthLast CPR: Total of 618 community volunteer activities over six months; 7.5 activities per client per month. Average of 13.8 clients per month

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CPR ACTION PLAN• More site visits required • Get better at deploying SL workers across CS programs• Performance Reviews • Interview clients about staff• Do spot checks (and catch them doing the right things) • Conduct survey with employers• Use performance management (IDP) goals to measure them by • Improve recruitment of home providers

• Write up criteria for home providers (task completed) • Add Shared Living to the MMRs• Training of providers and provider evaluations• What have we learned from unsuccessful clients/placements

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