Communities and Populations Involved in Disasters Deaf and Hard of Hearing Populations
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Transcript of Communities and Populations Involved in Disasters Deaf and Hard of Hearing Populations
Communities and Populations Involved in Disasters
Deaf and Hard of Hearing Populations
Andrew PerlmanExecutive Director, EPIC Associates
Emergency Preparedness for Inclusive Communities
Agenda• Why Deaf, Hard of Hearing and Deaf-Blind? (consumers)
• What these communities really look like
• Preferred communication methods
• Assets vs. liabilities
• Emergency notification and communication
• Why Social Media?
• Collaboration
Why Consumers?
• 36 million plus
• Tech savvy
• 9/11, Katrina, Rita
What These Communities Really Look Like
• 1 in 5 Americans have hearing loss in at least one ear
• 20% of population 12 years and older … impact communication
• 26 million age 20-69 - - - hearing loss due to work/leisure
• 60% of deployed service men/women - - - NIHL, tinnitus
• 3 out of every 1,000 children … born deaf or hard of hearing
Preferred Communication Methods
• American Sign Language (ASL) & tactile
• Pidgin Signed English (PSE)
• Signed Exact English (SEE)
• Home Sign
• Lip Reading
• Facial expressions
Video Remote Interpreting (VRI) and Video Relay Service (VRS)
Communication Access Realtime Translation (CART) andAssistive Listening Devices (ALDs)
• Captioning
• Hearing aids
• Cochlear implant
• Loop system
Fact or Fiction?
• All people with hearing loss read lips
• All deaf people use sign language
• Hearing aids make hard of hearing or deaf people hearing
• Deaf people cannot speak
Assets or Liabilities?
• Self-determination
• Access to information / devices = independence = no strain on resources
• No information / devices = potential victims
• Direct and practical experience; just ask the experts
• What happens if access isn’t provided ?
Video
GAPSConsumers
Emergency managemen
t and preparednes
s
Emergency Notification
Public Announcements
• TV – captions, crawls, obstructions
• FCC
• Sandy - - -Mayor Bloomberg
• NOAA radios
Public Announcements
Wireless Emergency Alerts (WEA)
http://www.ctia.org/consumer_info/safety/index.cfm/AID/12082
Fire alarms - ? Strobes
Workplace – USDA – 10 systems included consumers Pager system, Computer Emergency Notification System
Evacuation/Shelters• Intake staffing
• Visual displays
• Interpreters
• Katrina
• Self-determination
• Service animals
• Supplies
9-1-1• Not an option
• Analog technology vs. IP-based info
• 3.5 billion texts/day
• NG 9-1-1 for everyone not just consumers
• Tennessee
Why is Access Important?• Access = Independence
• Independence = Less Strain on Resources
• Providing access requires advance planning and resource management
Why Social Media ?• 85% - use wireless devices
• 65% say wireless important in emergencies
• Inherently accessible
Facebook• Build rapport and credibility – trusted source
• Reach non-traditional populations - - enhances outreach
• Not just for special events
• Kinds of messages? – branding – relationship building - interaction
• Sometimes don’t say anything
• Engagement tool
• Vlogs can expand points made on SM
• https://www.facebook.com/epicpreparedness
Twitter• Emergent information
• Situational awareness
• Japan
• Boston EMS
• Be Careful
Social Media and Boston
No Matter Where You Lived …..
• Loved ones
• Seeking latest info
• What if ….. ?
• How report suspicious activity?
• What is shelter-in-place?
ENGAGE NOW. SHARE INFORMATION.
Always be thinking what might be most interesting to my community right now.
Consumers Are Valuable Assets
• Planning
• Exercises
• Liaison to community
• Trusted Sources
Exercises
PlanningWho in addition to traditional stakeholders are at
the planning table?
Who Knows WhatConsumers
• Know what a crisis feels like
• Know what their needs are
• Don’t know emergency response procedures
• Don’t know what they can contribute
Response Agencies• Know emergency response
procedures
• Don’t know how to assist consumers
• Don’t know what others can do for them
Planning• What we know …
• Resource management - when?
• Service providers
• Advocate agencies
• Faith-based organizations
Obstacles and Collaborative Paths to Success
Roadblocks• Trust and privacy
• Communication
• Personal Reasons (don’t want to leave, pets, previous incidents)
Possible Solutions• Doctors, FBOs, advocates,
community leaders
• How do our preparedness efforts reach these individuals?
• Accurate information and accessible alternatives
A new paradigmConsumers
Emergency managemen
t and preparednes
s
Plan with, not just for
Questions?
Thank youAndy Perlman