Communicationskillsppt 090821111232-phpapp01(1)
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Transcript of Communicationskillsppt 090821111232-phpapp01(1)
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Deepti Singh
Communication
Skills
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Deepti Singh
Communication is a series of experience of
HearingSmell
Seeing
TasteTouch
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Deepti Singh
Communication Skills
Communication skills is the ability to use language (receptive) and express (expressive) information.
Effective communication skills are a critical element in your career and personal lives.
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Deepti Singh
Communication Goals
To get and give information
To persuade
To ensure understanding
To get action
To change behavior
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Deepti Singh
Most Common Ways to Communicate
Speaking
Writing
Visual Image
Body Language
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Deepti Singh
Types of Communication On the basis of organization relationship Formal Informal On the basis of Flow Vertical Crosswise/Diagonal Horizontal On the basis of Expression Oral Written Gesture
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Deepti Singh
Barriers to Communication Semantic Barriers Emotional Or Psychological Barriers Organizational Barriers Barriers in Superiors
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Deepti Singh
Semantic Barriers
Symbols with different meaning Badly expressed message Faulty translation Unclarified assumption Specialist’s language
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Deepti Singh
Emotional Or Psychological Barriers
Premature evolution Inattention Loss of transmission & poor retention Undue reliance on the written word Distrust of communication Failure to communicate
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Deepti Singh
Organization Barriers
Organizational policy Organization rules & regulation Status relation Complexity in organization
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Deepti Singh
Personal Barriers
Barriers in Superior Attitude of Superior Fear of challenge of authority Lack of time Lack of awareness Barriers in Subordinates Unwillingness to communicate Lack of proper incentive
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Deepti Singh
Communication Process
SENDER RECEIVER
Feedback
receiver sender
Communication is the process of sending and receiving
information among people…
Noise
Use of channel to transmit the message
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Deepti Singh
Communication code scheme
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Deepti Singh
Communication Involves Three Components Verbal Messages - the words we choose Paraverbal Messages - how we say the
words Nonverbal Messages - our body language
These Three Components Are Used To
Send Clear, Concise Messages Receive and Correctly Understand Messages
Sent to Us
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Deepti Singh
Effective Verbal Messages
Are brief, succinct, and organized Are free of jargon Do not create resistance in the listener
SENDING MESSAGES
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Deepti Singh
Nonverbal Messages
Nonverbal messages are the primary way that we communicate emotions
Facial Expression
Postures and Gestures
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Deepti Singh
Paraverbal Messages
Paraverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices.
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Deepti Singh
RECEIVING MESSAGES
Listening Requires concentration and energy Involves a psychological connection with the
speaker Includes a desire and willingness to try and
see things from another's perspective Requires that we suspend judgment and
evaluation
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Deepti Singh
Nonverbal Giving full physical attention to the speaker; Being aware of the speaker's nonverbal
messages; Verbal Paying attention to the words and feelings
that are being expressed
Key Listening Skills
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Deepti Singh
What makes a good communicator?
Clarity
Integrity Timing
Adequacy
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Deepti Singh
How do you develop your communication skills? Explore the related skills
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Deepti Singh
Tips to good communication skills Maintain eye contact with the audience Body awareness Gestures and expressions Convey one's thoughts Practice effective communication skills
At Last
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Deepti Singh
Effective Communication . . .
It is two way.
It involves active listening.
It reflects the accountability of speaker and listener.
It utilizes feedback.
It is free of stress.
It is clear.
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Deepti Singh
Thanks