Communications Skills (ELE 205) Dr. Ahmad Dagamseh Dr. Ahmad Dagamseh.
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Transcript of Communications Skills (ELE 205) Dr. Ahmad Dagamseh Dr. Ahmad Dagamseh.
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Communications Skills Communications Skills (ELE 205) (ELE 205)
Dr. Ahmad Dr. Ahmad DagamsehDagamseh
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CHAPTER CHAPTER 66
TEAM WORKTEAM WORK
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OutlineOutline
1. Team work definition
2. Team work benefits
3. Factors of effective team
4. Stages of Team development
5. Positive Team skills
6. Team Work tools
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What is Team Work?What is Team Work?
A team is a collection of interdependent individuals who
work together (over a period of time) to achieve a common
goal.
The team sometimes refers to committees or task forces in
certain organizations.
Generally, human being gravitates toward groups;
Ex. We play sport in groups, worship in groups etc…
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Team Work benefitsTeam Work benefits
1. Morale among workers tends to be higher and absenteeism
is less.
2. Customer satisfaction increase since team focus on ways to
improve the quality of products.
3. Teams make decisions, solve problems, provide support,
accomplish missions, and plan their work.
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Team sizeTeam size Small groups (Disadvantages & Advantages).– Interact more with each other and easier to coordinate
their efforts– More motivated, satisfied, and committed– Easier to share information– Better able to see the importance of their personal
contributions Large groups (Disadvantages & Advantages).– More resources at their disposal to achieve group goals– Enables managers to obtain division of labor advantages– Problem of communication and coordination– Lower level of motivation– Members might not think their efforts are really needed
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Factors for effective TeamFactors for effective Team1) Clear goals.
2) Qualified team members (Ex. technical experts, problem
solvers, good communication skills and trained in team work
process).
3) Commitment to excellence (i.e. achieving the goal).
4) Outside (others) recognition (not only self satisfaction,
team need to receive management recognition ).
5) Collaborative climate (rapport (ألف99ه) with one another,
honest and trust).
To enhance the climate members need to feel valued.
A collaborative climate develops when members
experience interdependence.
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Stages of Team Stages of Team developmentdevelopment
A) Form stage
Identify the strength and weaknesses (members
capabilities, roles).
B) Norm stage
Clarifying goals, then assigning tasks (i.e. Who will do
what, when and how, etc ...).
C) Work stage
To begin substantive (real or core) work on their goals to
complete the task.
D) Storm stage
Resolve any disagreement that may occur.
E) Perform stage
The assigned tasks were completed and ready to present the
work.
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Positive Team skillsPositive Team skills
1. Accountability and responsibility .
2. Trustworthiness.
3. Spirit of cooperation.
4. Respectfulness.
5. Enthusiasm (حماس).
6. Willingness to resolve conflicts.
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Positive Team skillsPositive Team skills
1. Accountability
Being responsible, Team member need to be clear on their
responsibilities to assure one another that they can be
counted on.
2. Trustworthiness
Trustworthiness results when members are accountable
however trust is built when members open and honest with
each other.
3. Spirit of cooperation
Cooperation is generated when members are willing to be
flexible, open minded and able to compromise when
necessary.
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Positive Team skillsPositive Team skills4. Respectfulness
Respect is evidenced when members given the opportunity to
voice their view.
5. Enthusiasm
When team members approach their work with interest and
enthusiasm they set in motion an energy that keeps them
focused and on track.
6. Willingness to resolve conflicts
Effective team have variety of strategies to resolve conflicts
while keeping relationships intact.
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Team Work ToolsTeam Work Tools
A) Organize the team
B) Members and leader responsibilities
C) Employ Problem Solving Approach (PSA)
D) Communicate team progress
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Team Work ToolsTeam Work ToolsA) Organize the team:
Recruiting (تجني9د) (voluntary, member have the choice, num.
of participant 5 to 7).
Training the members:
- All members need to understand the company’s philosophy
and goals.
- Members should be offered suggestion for maximizing their
productivity. - Each team needs to be given clear direction
as to it’s purpose).
Identifying roles: (The role which each member should play).
Selecting meeting format: (How often they will meet , when
they will meet in order to accomplish their assigned task).
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Team Work ToolsTeam Work Tools Determining a team assessment method: (Teams do a quick
check of their performance).
Identifying methods of conflict resolution. (substantive
( وثابت .(or personal (موضوعي
B) Members and leader responsibilities:
- Members should attend, prepare, stay involved and
adhere to the meetings.
- Leader should set the meeting agenda, encourage
participants, keep discussion on track, clarify, summarize
and facilitate problem solving.
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Team Work ToolsTeam Work ToolsC) Employ Problem Solving Approach (PSA):
- Define the problem Getting a clear understanding of the
problem they are facing.
- Analyze the problem Team members explore the problem
in greater depth.
- Establish criteria for a solution Prepare a list of
requirements that a solution must meet.
- Consider possible solutions Generate as many solutions
as possible.
- Select a solution Examine the solution in steps.
- Implement the solution Occurs after the team has a
detailed plan for putting their proposed solution into effect.
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Team Work ToolsTeam Work Tools- Follow up the solution Evaluate the success of the solution
after it has been implemented.
D) Communicate team progress:
- Keeping records of their work as it progress, they need to
document each meeting for the benefit of themselves and
maybe for those outside the group.
- Documenting the meeting includes: the date, place, meeting
minutes, members, members that absent, topics that
discussed, decision made, and follow up action required and
signature of member who prepared the minutes (المحض99ر)
(which should be clear, concise, accurate and easy to read).
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