COMMUNICATIONS FOR THE PRACTICAL TEST
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Transcript of COMMUNICATIONS FOR THE PRACTICAL TEST
Presented to:
By:
Date:
Federal AviationAdministration
COMMUNICATIONS FOR THE PRACTICAL TEST
DPE Recurrent Course
Ken Pannell, ASI
2007
Federal AviationAdministration
2DPE Recurrent Seminar2006
OBJECTIVE
TO IMPROVE TO IMPROVE COMMUNICATIONS COMMUNICATIONS
BETWEEN APPLICANTS BETWEEN APPLICANTS AND EXAMINERSAND EXAMINERS
Federal AviationAdministration
3DPE Recurrent Seminar2006
TYPES OF COMMUNICATION
• Written
Federal AviationAdministration
4DPE Recurrent Seminar2006
Federal AviationAdministration
5DPE Recurrent Seminar2006
Federal AviationAdministration
6DPE Recurrent Seminar2006
Federal AviationAdministration
7DPE Recurrent Seminar2006
Federal AviationAdministration
8DPE Recurrent Seminar2006
Federal AviationAdministration
9DPE Recurrent Seminar2006
•Count every " F" in the following text:
•FINISHED FILES ARE THE RE
•SULT OF YEARS OF SCIENTI
•FIC STUDY COMBINED WITH
•THE EXPERIENCE OF YEARS...
Federal AviationAdministration
10DPE Recurrent Seminar2006
•O lny srmat poelpe can raed tihs.
• cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht I was rdanieg. The
•phaonmneal pweor of the hmuan mnid, aoccdrnig to a rscheearch at Cmabrigde Uinervtisy,
•
•it deosn't mttaer in waht oredr the ltteers in a wrod are, the olny iprmoatnt tihng is taht the frist and lsat ltteer be in the rghit pclae. The rset can be a taotl mses and you can sitll raed it wouthit a porbelm.
•
•Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe. Amzanig huh? yaeh and I awlyas tghuhot slpeling was ipmorantt!
Federal AviationAdministration
11DPE Recurrent Seminar2006
TYPES OF COMMUNICATION
• Verbal
• Non-Verbal
• Gestures
• Voice Intonation
• Written
Federal AviationAdministration
12DPE Recurrent Seminar2006
PROCESS OF COMMUNICATION
• Sender Conveys ideas or information to Applicant
• Applicant hears or takes in information and provides feedback
Federal AviationAdministration
13DPE Recurrent Seminar2006
EXAMINERS RESPONSIBILITY
• Communicate in Appropriate Manner
• Verbal versus Non-verbal
• Convey Information Accurately and Concisely
• Provide Information at Appropriate Time
• Request Verification or Feedback
Federal AviationAdministration
14DPE Recurrent Seminar2006
OPPORTUNITIES FOR COMMUNICATION
• Pre-Test
• Pre-Flight
• Post-Flight
Federal AviationAdministration
15DPE Recurrent Seminar2006
INTRODUCTION
Federal AviationAdministration
16DPE Recurrent Seminar2006
Federal AviationAdministration
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QUESTIONING
Federal AviationAdministration
18DPE Recurrent Seminar2006
Federal AviationAdministration
19DPE Recurrent Seminar2006
IMPROPER QUESTIONS
LEADING QUESTIONS
Federal AviationAdministration
20DPE Recurrent Seminar2006
Federal AviationAdministration
21DPE Recurrent Seminar2006
IMPROPER QUESTIONS
LEADING QUESTIONS
CONFUSING QUESTIONS
Federal AviationAdministration
22DPE Recurrent Seminar2006
Federal AviationAdministration
23DPE Recurrent Seminar2006
IMPROPER QUESTIONS
LEADING QUESTIONS
CONFUSING QUESTIONS
OVERLOAD QUESTIONS
Federal AviationAdministration
24DPE Recurrent Seminar2006
Federal AviationAdministration
25DPE Recurrent Seminar2006
APPLICANTS RESPONSIBILITY
• Actively Listens
• Takes action as a result of Communication
• Answer, or Respond, to Communications
• Ask for Clarification of Unclear Communications
Federal AviationAdministration
26DPE Recurrent Seminar2006
PERCEPTION VERSUS REALITY
• View of Situation
• Incoming information
• Expectations and Biases
• Incoming Information versus Expectations
Federal AviationAdministration
27DPE Recurrent Seminar2006
CRITICISM OR DISCIPLINE
• Criticism – a form of feedback used for coaching and aimed at correcting mistakes or minor infractions.
• Discipline – a more serious step taken to change performance or behavior that could lead to termination of privileges if repeated.
Federal AviationAdministration
28DPE Recurrent Seminar2006
CRITICISM
There are ways to give criticism constructively to minimize
possible negative reactions.
Before you give criticism ask yourself the following:
Federal AviationAdministration
29DPE Recurrent Seminar2006
CONSTRUCTIVE CRITICISM
• Do you plan your criticism in advance?
• Do you time criticism carefully?
• Do you try as much as possible to protect the self-esteem of the one receiving the criticism?
Federal AviationAdministration
30DPE Recurrent Seminar2006
CONSTRUCTIVE CRITICISM
• Do you focus on the improvement needed?
• Do you criticize the recipient for something outside his or her control?
• Do you communicate concern for the applicant?
Federal AviationAdministration
31DPE Recurrent Seminar2006
CONSTRUCTIVE CRITICISM
• Do you belabor the point?
• Do you show the applicant how they will benefit from putting your suggestions to use?
• Are you specific when offering suggestions?
Federal AviationAdministration
32DPE Recurrent Seminar2006
POST-FLIGHT:
SATISFACTORY
Federal AviationAdministration
33DPE Recurrent Seminar2006
Federal AviationAdministration
34DPE Recurrent Seminar2006
POST-FLIGHT:
UNSATISFACTORY
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35DPE Recurrent Seminar2006
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QUESTIONS