Communications Assistant (CA) For NCP500/1000 (CA Pro/CA Basic) Panasonic Communications CO.,LTD.
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Transcript of Communications Assistant (CA) For NCP500/1000 (CA Pro/CA Basic) Panasonic Communications CO.,LTD.
Communications Assistant (CA)For NCP500/1000(CA Pro/CA Basic)
Panasonic Communications CO.,LTD.
Outline of CA Pro
All extensions are listed.
If the extension name is assigned, it is displayed.
But ICD group numbers are not included.
Phone Office
Phone Home
Send Email
Send Chat
Phone Mobile
Voice Message
Web Access
More
Presence icons :
The absent message has been set
The user is logged in
The user is logged in, but the auto absent message has been set
The user is not logged in
Idle
Ringing
On the phone
The presence becomes blank when the extension number is deleted after the installation.
CA can be minimised using the “Minimise/Maximise” button to occupy less of the desktop
Enter number to dial
Answer
Hang-up
Search
Search
If “kazu” is entered, the contact name including “kazu” are searched.
The CA icon size can also be toggled using the “Minimise/Maximise” button
Clicking on the “More” button allows you to:
Pick up the incoming call
View and modify contact
Add new contact
Delete contact
Add contact list from PBX extension list
Transfer contact list from CSV file
Save Contact list to CSV file
Clicking on the “More” button allows you to:
Pick up the incoming call
View and modify contact
Add new contact
Delete contact
Add contact list from PBX extension list
Transfer contact list from CSV file
Save Contact list to CSV file
The general tab displays general information about the highlighted user
The contacts tab allows you to enter additional telephone contact numbers for the user e.g. Mobile home, contact number email etc
Door phone and sensors are also available providing they are present on the system
The Company tab allows you to edit company information for the contact
The popup tab allows you to customise each contact with there own personal image file and ring tone (WAV, MP3 and WMA’s are supported)
It is also possible to enter the URL of a webcam to be popped when a specific customer calls, or to open a web page
Memo’s can also be added for reference (these are only readable by the current user)
Clicking on the “More” button allows you to:
Pick up the incoming call
View and modify contact
Add new contact
Delete contact
Add contact list from PBX extension list
Transfer contact list from CSV file
Save Contact list to CSV file
This window allows you to customize the same items as “View and modify contact”.
Clicking on the “More” button allows you to:
Pick up the incoming call
View and modify contact
Add new contact
Delete contact
Add contact list from PBX extension list
Transfer contact list from CSV file
Save Contact list to CSV file
Clicking on the “More” button allows you to:
Pick up the incoming call
View and modify contact
Add new contact
Delete contact
Add contact list from PBX extension list
Transfer contact list from CSV file
Save Contact list to CSV file
All extensions return.
Clicking on the “More” button allows you to:
Pick up the incoming call
View and modify contact
Add new contact
Delete contact
Add contact list from PBX extension list
Transfer contact list from CSV file
Save Contact list to CSV file
CSV file is created.
Enter the file name.
Clicking on the “More” button allows you to:
Pick up the incoming call
View and modify contact
Add new contact
Delete contact
Add contact list from PBX extension list
Transfer contact list from CSV file
Save Contact list to CSV file
Select the .csv file.
The format of the .csv file must be same as the exported file form CA.
Clicking on the “More” button allows you to:
Pick up the incoming call
View and modify contact
Add new contact
Delete contact
Add contact list from PBX extension list
Transfer contact list from CSV file
Save Contact list to CSV file
Select a user which has an incoming call
Presence can be changed by clicking on the presence Icon
There are 6 function items which can be modified as necessary, it is also possible to create new ones if needed.
By selecting “Options” it is possible to change your status when away from your PC for a period of time or when CA is opened and closed
The clock of PC is automatically displayed.
By selecting “New Setting”, it is possible to set the new function
Save Function List
Function List Name (Max. 16 characters)
Forward/Do Not Disturb
Absent Message
Feature Number
Ex.) *7360*
Log out ICD Group
By selecting “Modify”, it is possible to modify function list
Edit
Delete
Move Up
Move Down
Forward/DND settings are access by clicking on the “Hyperlink” style text
Forward/DND settings can then be set as necessary
Selecting “Speed Dial” allows you to:
Dial Speed dial number
Modify the table of Speed Dial
Add the new speed dial number
Delete the speed dial number
It is possible to search System Speed Dial number by Name or Phone Number
By selecting “Copy & Call”, you can dial a telephone number in a clip board of PC.
Hello! Haya
Please call me!Phone : +81-3-111-4444
M.Take
Select and copy a telephone number (CTRL+C)
+81-3-111-4444
Select “Copy & Call”
Dial the number which is modified according to the dial modification settings.(Go To - Option - Dial Modification)
Selecting a menu of History, the window of History appears.
Incoming missed call
It is possible to select the type of calls.
It is possible to search History by Name or Phone Number
“Call” button allows you to dial the selected call log
If you want to read the memo, click “Memo Open” button.
The highlighted call logs are deleted.
If you wish to continue, click “Yes”
Save all data of History to .csv.
Enter the file name.
If you wish to add the call log into the contact list.
Copy Name and Phone Number
It is possible to add a call log into System Speed Dial
If you wish to continue, click “OK”
But the process fails…
The required condition is :
- The PCMC is not connected to the PBX
- 2.7.1 COS Settings
Programming Mode Level : PROG **/*#
Manager : Enable
The “Option” window allows you to customize the following items.
Display
Preferences
Key Mappings
Sounds
Voice Mail
Dial Modification
PBX System Alarm
Logon and Security
About
EnglishSpanishFrenchPortugueseGermanItalianRussianUkrainian
If you need the additional language, please contact PCC sales section.
It is possible to select :
TaskbarorSystem tray
Minimize application to:
Incoming call pop-up for CA
Click here
Pop up
Incoming call pop-up for MS Outlook
Enable/DisableYou can transfer a call in conversation by operating CA without the transfer button.
Enable/DisableSave ICD Group incoming call to history
For example, you can make transfer by simply entering a dial number in conversation here.
Re-map key mapping of each function
Personalise ring tones
(WAV, MP3 and WMA)
Enable voice mail
Automatically start 2-way recording
Use Voice Mail Assistant
Only CA supports this function.
As of 2008 September
The number is modified according to the dial modification settings,
Delete the string “(0)” from a copied external phone number
For Only External Call
when you make an external call from :- Contact list of CA- Outlook or a CRM application- Copying an external phone number to CA from another application
7 digits : External call (Add CO line access No.)6 digits : Extension call
How to count the digits of characters.0921234567 : 10 digits+81-123-4567 : 12 digits (CA counts ‘+’ and ‘-’.)
*) CO line access number : 0
Input NumberTable No.
Removed Digits
Added Digits
Modified Number
+81-92-123-4567 1 +8192 (None) 0-123-4567
+81-3-111-4444 2 +81 0 0-03-111-4444
+44-66-111-4444 3 + 001 0-001-44-66-111-4444
092-111-8888 4 092 None 0-111-8888
For Only External Call
If PBX alarm occurs, CA sends an e-mail with PBX error code via your e-mail client software.
Enable/Disable automatic login
Enable/Disable automatic minimize
Change password
Application information (version changes, bug fixes etc)
Enter Group No.
Start paging
Enter Park areaNo.
Retrieve a call from Park area
Max. 10 digitsAccount No.
It is possible to add an account number, when you make the outside call at next time.
1 Set an account number
3 Finish a call andan account number is added in SMDR
2 Make an outside callCA decides whether making a call is for outside or inside by : Options – Dial Modification – Minimum digits for public telephone number
HINT
Open the door.
Dial the number which is modified according to the dial modification settings.(Go To - Option - Dial Modification)
Copy & Call
You can dial a telephone number in a clip board of PC.
Hello! Haya
Please call me!Phone : +81-3-111-4444
M.Take
Select and copy a telephone number (CTRL+C)
+81-3-111-4444
TRS Change window appears by clicking “TRS Change” button in conversation with another extension.
TRS Level : 1 - 7
Ext 201TRS:7
ManagerExtension
1
I want to call abroad.
3 Dial Tone
2
4Change TRS
level from 7 to 1 temporarily.
Make a call abroad
This function is available by the manager extension.
Time Service window allows you to switch Time Service mode of the tenant which own extension belongs to.
Selectable Mode: - Lunch - Day - Break - Night
The required condition is : - 2.7.1 COS Settings Programming Mode Level : PROG **/*# Manager : Enable
Log in the ICD Group
Log in all ICD Group
Log out all ICD Group
Log out the ICD Group
See the status of Wrap UpControl the status of Wrap Up
Change the size of the window
4.1.1 Extension Settings - Option 8
If Wrap-up Timer has been set, this window automatically appears after hang-up.
Make a call
Outside call
Extension call
Turn on MWL
Finish a call
Make a call
Extension call
Send an e-mail with a memo to the address in the contact.
Save a text memo.
The extension setting of the destination is required.
Make a call
When the extension is busy...
Set call back
Set call waiting
Answer the call
It is possible to enter a number (max. 32 digits).This menu keeps last 10 dial numbers.
Redirect to Voice Mail
Enter a phone number or double click a contact
Transfer the call
Pop-up the main window
NextPage
Calling…
The call is answered
Transferring the call is completed.
Split the call on consultation hold.
Place the call on hold
Exclusive hold does not supported.
Pop-up the main window
Make a conference
Enter a phone number or double click a contact
NextPage
Calling…
The call is answered
Start conference
Park the call (Manual)
Enter a park No.
A call can be put on hold into a specified park zone.
Park the call (Automatic)
This button allows you to put a call on hold in any idle parking zone.
Start 2-way recording
Transfer to VM Enter an extension No.
Start recording a message
The icon is changed.
Stop 2-way recording
Send Flash (EFA)
Send DTMF
Hang Up
Send an e-mail with a memo to the address in the contact.
Save a text memo.
Write Memo
The red icon means that MWL is turned on or a new message is left in your mailbox.
CA asks the password of your mailbox.
Voice Mail System
Call to VM and reach the menu to record the personal greetings.
To change the no answer greeting, press 1To change the busy signal greeting, press 2To change the after hours greeting, press 3To change the caller ID greeting, press 4To change the temporary greeting, press 5
It is possible to record the greeting via a phone.
Enter the following information - IP Address - Mailbox Number - Password of Mailbox
VMA starts.
Delete a history.
Call Back to the highlighted caller.
Other hints of CA Pro
How to activate the function buttons.
Modify Contact - Contact tab
How to activate the function buttons.
Modify Contact - Popup tab
How to activate the function buttons.
Go To - Option – Voice Mail
Assign the extension of Voice Mail port
Outline of CA Basic
CA Basic CA Pro
Presence
(Yes)
Request Based, Push and Appear
Yes
Call History 10 1,000
Contact 10 1,000
ICD group login/logout
No Yes
Maximum 10 contacts are listed.
All presences are gray.
If you wish to add other contacts, delete a contacts once and add the contact.
If you wish to add other contacts, delete a contact once and add the contact.
Delete a contact.
Add a new contact.
Click
Presence icons :
The absent message has been set
The user is logged in
The user is logged in, but the auto absent message has been set
The user is not logged in
Idle
Ringing
On the phone
We can check the current status.
Maximum 10 call logs are listed.
PA ProPA Basic
There is not the menu of ICD Group function.