Communication Technolgy and Office Automation

7/28/2019 Communication Technolgy and Office Automation

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TOPICCommunication Technology and

Its Impact on Office Automation

and ProceduresPRESENTED BY

DAKSHATA THAKUR

AJINKYA KADAM



WHAT IS COMMUNICATION TECHNOLOGY?



NEED FOR COMMUNICATION TECHNOLOGY?

Education

Business

Smart phones

Politics

Interpersonal interaction

Crisis



—Globalization and diversity

—Reliance on teamwork

—Overcome conventional communicationbarriers

—Need for faster transfer of information

—Direct Broadcast Satellite



BUSINESS DEFINITION FOR:

COMMUNICATION TECHNOLOGY

Electronic systems used for

communication between individuals or

groups.

Communication technology facilitates

communication between individuals or

groups who are not physically present at

the same location.



Media of Communication technology

INTERNET

E-COMMERCE

MOBILE COMPUTING

TELECONFERENCING

VOICE MAILS

SATELLITES

E-MAIL

TELEMARKETING

FACSIMILE

SOCIAL NETWORK

AUDIO

CONFERNECING

VIDEO CONFERNECING

PHONES VIRTUAL REALITY



INTERNET

E-COMMERCE

PHONES

VOICE MAILS

SATELLITES



FACSIMILE

E-MAIL

AUDIO CONFERNECING

VIDEO CONFERNECING

VIRTUAL REALITY

TELEMARKETING

SOCIAL NETWORK



Techn-

Ology

Nature of

Message

Speed Quality of

Information

Time to

get

feedback

Control

Over

composing

and

delivering

Receiver

s

attention

Cost

Efectiv

e-ness

Perma-

nancy

E-MAIL FORMAL/INFORMAL

FAST NOT TOO MUCHBRIEF&NON

COMPLEX

Notimmediate

high Low low yes

FAX MORE

FORMAL

FAST Not too words

,no., images

Delayed High Low low Yes

TELEPHONE

MOSTLYPERSONAL

SLOW Not visual Immediate Moderate High Low None

VOICE

MAIL

MOSTLY

PERSONAL

FAST Not visual Delayed Higher Low Low Possible

TELE- CON FORMAL/

INFORMAL

SLOWNot visual Immediate Moderate High High None

VIDEO -

CON

FORMAL SLOW Both verbal-

non-verbal

Delayed Moderate High high Possible

COMPUTE

R -CON

FORMAL/

INFORMAL

MODERA

TE

Both verbal-

non-verbal

Immediate Moderate low low Possible



Barriers for communication

technology

MESSAGE

OVERLOAD

MESSAGE

COMPLEXITY



RELATION OF ORGANISATION, COMMUNICATION

AND WORKPLACE

ORGANISATION

COMMUNICATION

WORKPLACE



IMPORTANT ROLE OF COMMUNICATION

TECHNOLOGY

EFFECTIVEINFORMATION

EXCHANGE

HARMONIOUS

WORKINGENVIRONMENT

ORGANISATIONALPERFORMANCE



IMPORTANCE OF COMMUNICATION TECHNOLOGY INORGANISATIONS

Tool topursuit

strategic

objectivesand goals.

60% workersare engagedin creating

andprocessinginformation

Quality of communication

Gives

Highproductive

performance



CORPORATE COMMUNICATION

Internally

Externally



OFFICE AUTOMATION

Automated office systems representstructured methods of handling business text

processing and communications through an

integrated net-work that may include wordprocessing for generating correspondence,

electronic message systems for person-to-

person communication, teleconferencing

services, facsimile transmission, electronic

filing systems, on-line systems and links to

corporate files and outside services .



It refer to the use of integrated computer and

communications systems to support

administrative procedures in an office

environment



Reasons

to

Automate

Increased

productivity

Competitive

advantage

Lowoperational variability.

Hazardous

working

environment

GREEN

INITIATIVES

High cost of

human labor



AIM OF OFFICE AUTOMATION

To understand the need and importance of Office Automation Systems

To understand the benefits of PaperlessOffice

To know about the components of Office

Automation

To study the concept of Office Information

Systems



FACTORS WHICH MOTIVATE BUSINESS

ORGANIZATIONS TO CONSIDER AUTOMATED

OFFICE SYSTEMS.

The first is a critical need to improve the

productivity of both clerical and managerial office

employees.

The increasing complexity of organizationaldecision- making and information needs.



USE OF AUTOMATION IN OFFICE

Exchange of information

Management of administrative documents

Handling of numerical data

Meeting planning and management of work

schedules

The use of computer systems to execute avariety of office operations, such as word

processing, accounting, and e-mail.



ADVANTAGES

Office automation reduces the number of clerical workers carrying out routine tasks

Large firms no longer have to employ typists

Office employees become more flexible and as

a result one person can now do the jobs of several people

Work becomes less tedious



Reduce repetitive tasks by writing simple

code so that the computer can perform the

repetitive tasks error free

Enable employees to focus more on the

business functions

Minimize errors and re-processing

Manage your workload more efficiently



DISADVANTAGES

Resistance to Change- Older staff members may have a

harder time adjusting to the new technology and be unable

to use it efficiently

Lack of willingness to adopt new tools - If something is"misfiled," it can be a lot harder to find

Financial Issues - money required to implement and the

cost of maintenance of certain equipment

Training - Administrative staff may or may not haveknowledge of the latest computer software packages, plus

the ability to learn any proprietary software or databases the

company has acquired



THE IMPACT OF OFFICE AUTOMATION ON THE

ORGANIZATION

NATURE OFWORK

INDIVIDUALSORGANISATIONAL

COMMUNICATION



ManagementProcesses

InterpersonalRelations



EFFECTS ON INTERDEPARTMENTAL

RELATIONS

COMMUNICATIONTECHNOLOGY

HR

FINANCE

OTHERS

MARKETING



THANK YOUFOR

YOUR PATIENCE!

Communication Technolgy and Office Automation

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