Communication Skills. What are communication skills? They are important skills that involve: Words-...
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Transcript of Communication Skills. What are communication skills? They are important skills that involve: Words-...
![Page 1: Communication Skills. What are communication skills? They are important skills that involve: Words- the foundation of effective communication. Gestures-](https://reader035.fdocuments.us/reader035/viewer/2022070410/56649f045503460f94c18b43/html5/thumbnails/1.jpg)
Communication Skills
![Page 2: Communication Skills. What are communication skills? They are important skills that involve: Words- the foundation of effective communication. Gestures-](https://reader035.fdocuments.us/reader035/viewer/2022070410/56649f045503460f94c18b43/html5/thumbnails/2.jpg)
What are communication skills?
They are important skills that involve: Words- the foundation of effective
communication. Gestures- body language is an important part
of sending & receiving messages. Delivery- includes tone of voice, timing, &
pacing. Symbols- picture is often worth a thousand
words.
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Improving your communication skills can help you get what you
want in life.
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Listening Skills
Pay close attention- to a speaker and keep eye contact so the person knows that you are really listening.
Ask questions- this shows your are following what they are telling you.
Never interrupt Show you understand
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Feedback
There are two kinds of feedback
Positive & Negative. Positive- Express your approval! Negative- Share your issues and work on the
problems.
Keep in mind that overly positive or overly negative responses usually hurt the
communication.
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Face to Face
Good face to face communication can make a difference at home, at work and in social situations. Try to:
Be clear and precise Watch your posture Use appropriate eye contact Control your voice
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ROADBLOCKS
Overcome communication roadblocks by avoiding habits that hurt.
For example… Making fun of others Lecturing Taking others’ problems lightly Thinking of a response while the other person is
talking Giving orders Too much advice
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Use a WINNING communication style
Learn to be assertive Expressing your feelings &
opinions such as being honest or open.
Understand your rights You can say “No” or state your needs & how
you feel.
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More tips on communication style
Steer clear of styles that hurt communication
Passive- Avoiding conflicts and never speaking up.
Aggressive- Being verbally or physically pushy.
Passive-Aggressive- Trying to control others in sneaky ways.
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What does good communication show us?
It can help you be… Successful Appreciated Happy
There’s nothing like understanding and being understood!!