Communication Skills training model for Supervisors
Transcript of Communication Skills training model for Supervisors
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Communicat
ionSkillsfor
Group 2
Arabinda (06)
Lopa (24)
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Agenda
Assumptions
Training Model Analyzing Training Needs and Objectives
Designing a Training Program, scheduling and sessionplanning
Developing the Training content
Training Methodology and aids
Evaluation and Feedback
Closing the Program
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Assumptions
We are a training institute namedKarrox Associates (P) Ltd
We are offering training and
development solutions to variouscompanies We have been appointed by the
management of JSW Steel Ltd toconduct communication skills workshopfor 20 supervisors
Management has made compulsory forthe supervisors to attend each days
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AnalyzingNeeds
and
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Needs Analysis
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Needs Analysis ( Contd )
We used Fords analysis to determinethe basic needs of the supervisors interms of communication skills
Basic aids we used were Questionnaires, one on one talk andbrainstorming sessions, etc
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Problems identified after NeedsAnalysis
Organizations mission and vision Not able to express their feelings Improper goal setting
Not able to motivate their subordinates Low work efficiency Work life imbalance Problems in handling people Ineffective utilization of KSAs Low competency level
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Training Objectives
The basic training objectives of this program couldbe enumerated as follows
Understand the importance of professionalpresence on the job.
Learn how to self-manage to become moreeffective and efficient.
Improve their communications skills, includinglistening, questioning, and being more assertive.
Increase their effectiveness in recognizing andmanaging conflict, and dealing with difficult
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Training
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Training Program
We are the following a Expositorymethodology where in thesupervisors are given training in the
auditorium at their office Each session will beconducted twice
daily for
10 trainees in a batch Motive is to not disturb them from
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Session Plan
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Layout and other
Since the number of
trainees are small, a
U shaped table has tobe arranged
The room should be
spacious, air conditionedand well illuminated
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Coffee needs to beserved at the start of the
each session
One notepad has to be provided toeach trainee at the start of thetraining
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Training
Conte
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Day 1
Session Objective:
To help the supervisors build rapportwith the trainer and amongst
themselves in order to facilitate thecommunication flow
Aids Required:
Video Camera
Collar mike
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Content:
Individual introduction andextempore which will be recorded inthe video camera and individualfeedback be given at the end of it.
In order to build a rapport among the
trainees, they will be made to play agame called BINGO
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Day 2
Training Objective:
To make them understand the basic principles ofeffective and assertive communication in order toexpose them to the fundamentals of communications
Aids required: LCD Projector for PowerPoint
presentation slides
White board, marker pen, etc Detailed handouts for the
current session
Session plan for the day 3
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Content:Principles of Effective Communication
Feedback Connect with audience Listen and understand Surface the meaning of words Respect
Principles of Assertive Communication Assessment - How assertive are you? Self Assessments Definition of assertiveness
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Sample Questionnaire
1. I find it difficult to take a compliment.
2. I prefer not to criticize others, even if I am sure theyare wrong.
3. I find it hard to tell someone that I have romantic
feelings for him or her.4. Im not comfortable asking my boss for a raise, even if I
think I deserve it.
5. I avoid dealing with difficult situations involvingconfrontation.
6. I tend to be the leader in a group of friends.7. I feel people take advantage of me.
8. Talking to people in positions of authority makes mefeel nervous, self-conscious, or unsure of myself.
9. I behave in a self-confident manner.
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Day 3
Training Objective:
To help the Supervisors gain moreknowledge in terms of assertiveness and self
management to achieve their personal andteam goals
Aids required:
LCD Projector for PowerPoint presentationslides
White board, marker pen, etc.
Detailed handouts for the current session
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Content:Putting Assertiveness to Work Establish credibility and trust
Use positive language The confrontation model Anticipate responses to confrontation Avoid provoking language
The escalation process Handling criticism Styles of assertive communication Blocks to assertiveness
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Day 4
Training Objective:
To help the trainees understand differenttactics to deal with difficult and different
personality types in their day to day life
Aids Required: LCD Projector for PowerPoint presentation slides
White board, marker pen and duster
Detailed handouts for the current session
Session plan for the day 5
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Content:Handling "Difficult" Personality Types
"Get it Right" People
"Get it Done" People
"Get Appreciated" People
"Get Along" People
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valuatio
n andFeedbac
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Day 5
Training Objective:To evaluate the training using a 2 way
feedback mechanism in order to ascertain theeffectiveness of training.
Aids Required: Video Camera Collar mike Questionnaire for
Trainers Feedback
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Content: We are using a Summative evaluation to
study the KSAs of the trainees
We also use the KIRKPATRICK Model in orderto determine the reaction, learning, behaviourand results of the supervisors
Redo the video shooting exercise again Give individualized feedback again and show
them the differences in what they were in day1 Ask the trainees to fill up the feedback form
for the 5 day training experience
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Feedback Form
Trainers Name: ________________________ Date/Time: ________________
Company: _____________________________ Location: _________________
Please circle your responses and make comments or suggestionsbelow.
VeryExcellent Good
Good Okay Poor1. What is your OVERALL opinion of this course? 5 4 3 2 1
2. The course MATERIALS were: 5 43 2 1
3. The course ACTIVITIES were: 54 3 2 1
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Answer the Following Questions:
3. What did you feel was the most useful?
5. What did you feel was the least useful?
7. What other training programs would you like toattend?
9. Comments, questions and concerns:
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Closing the Training
All the feedback forms are duly collected
Have an informal one to one discussionwhether their personal objectives are met
or not Review the scope for further improvement
Make sure that all the bills are cleared 2000/- per session = 10*2000 = Rs. 20,000/-
Encourage the trainees to contact in caseof any clarifications
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