Communication Skills

Ahmed taher ahmed Shohoud 5413205Omar mostafa adnan 5413215

Names

Assignment#1

WHY COMMUNICATION???

A communication problem within IT industry

See a normal scenario......

• An Active Listener,

• An Effective Presenter,

• A Quick Thinker.

• A Win-Win Negotiator.

WHAT MAKES A GOOD COMMUNICATOR?

PROCESS OF COMMUNICATION

Examples of Communication Errors in the Workplace

• Communication skills are crucial for everyone in a small business, especially for managers and owners. Some people are naturally gifted in interpersonal skills, but those who aren't can study and practice effective communication skills to increase their value to their employers. Twenty-first century communications technology has created numerous opportunities to communicate with coworkers in the same office and their international counterparts. Each communication medium, however, introduces a new range of potential communication errors.

Examples of Communication Errors in the Workplace

• Email Communication

• Body Language Miscommunications

• Poor Listening Skills

• Phone Communication

• International Colloquialisms

How to Build Workplace Communication Skills

Step 1

Implement a training program that teaches quality oral communication skills for face-to-face and telephone conversations. Focus on clear and concise statements instead of fragments or overly long sentences. Start with simple exercises, such as asking your group to describe a painting in three sentences, to teach expressing ideas clearly and efficiently.

Step 2

Offer a class that teaches effective writing skills. Include email etiquette as well as formal business correspondence. Stress the importance of proper sentence structure and paragraph formation. Focus on formal business communication and teach your team the importance of conveying the tone of the message with words.

Step 3

Teach inter-departmental communication skills so all departments working on a project stay on the same page. This may include familiarizing your team with terms and language used by another department. For instance, the information technology department must understand that when the sales staff talks about user-friendly software, the reference is to the customer, not the technicians.

How to Build Workplace Communication Skills

Step 4

Focus on listening in training and sales meetings. Explain the importance of hearing what the other person is trying to say, even if that person has poor communication skills. Point out key words to watch for during a conversation, such as "but" or "I think," which may indicate doubt. Teach your team to listen for questions that come in the form of a sentence, such as "You think this will work" or "The customer may want ....", to clear up misconceptions.

Step 5

Recognize the strengths of individual members of your team and point those strengths out when the opportunity presents itself. If you must acknowledge weaknesses, do so in private and offer assistance to overcome the problem. People appreciate discretion and respond to recognition.

Effective Communication

• Listening

Listening is one of the most important aspects of effective communication. Successful listening means not just understanding the words or the information being communicated, but also understanding how the speaker feels about what they’re communicating.Effective listening can:Make the speaker feel heard and understood, which can help build a stronger, deeper connection between you.Create an environment where everyone feels safe to express ideas, opinions, and feelings, or plan and problem solve in creative ways.Save time by helping clarify information, avoid conflicts and misunderstandings.Relieve negative emotions. When emotions are running high, if the speaker feels that he or she has been truly heard, it can help to calm them down, relieve negative feelings, and allow for real understanding or problem solving to begin.

Effective Communication

•  Nonverbal communication

Practice observing people in public places, such as a shopping mall, bus, train, café, restaurant, or even on a television talk show with the sound muted. Observing how others use body language can teach you how to better receive and use nonverbal signals when conversing with others. Notice how people act and react to each other. Try to guess what their relationship is, what they’re talking about, and how each feels about what is being said.Be aware of individual differences. People from different countries and cultures tend to use different nonverbal communication gestures, so it’s important to take age, culture, religion, gender, and emotional state into account when reading body language signals. An American teen, a grieving widow, and an Asian businessman, for example, are likely to use nonverbal signals differently.Look at nonverbal communication signals as a group. Don’t read too much into a single gesture or nonverbal cue. Consider all of the nonverbal signals you receive, from eye contact to tone of voice to body language. Anyone can slip up occasionally and let eye contact slip, for example, or briefly cross their arms without meaning to. Consider the signals as a whole to get a better “read” on a person.

Effective Communication

• Emotional awareness

Emotional awareness—the consciousness of your moment-to-moment emotional experience—and the ability to manage all of your feelings appropriately is the basis for effective communication.

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