Final Presentation: The Communication Skills, or lack there of, of Tommy Boy
Communication Skills Final
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Communication Skills
Transcript of Communication Skills Final
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Communication Skills
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SCOPE
To understand the importance of communication in an
organization
Awareness of barriers to communication
Ways of improving our communication skills
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Wh at is Communication ?
Communication is the expression of ideas in the way that they were
originally intended
Problem
± our perception of a situation might be different from someone else
± We assume that our message has been clearly received by the other
person
± Our tone, body language, choice of words may give an impression
which is the opposite of the idea we want to convey
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Effective Communication
It is the process of expressing your ideas in words
After the analysis of the other persons psyche
The surrounding environment
Combined with the correct tone
Able to elicit the desired response from the listener
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I mportance
Expression
Career advancement
To belong
To learn
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³More People Have
Talked
Their Way up the Ladder of
Success Than Have ClimbedIt Any Other Way.´
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B arriers To Communication
Accent/ grammar/ vocabulary
Environment
Perception
Lack of focus
Content
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R esearc h
Words are 7% effective
Tone of voice is 38% effective
Non verbal clues are 55% effective
Non verbal clues include:
± Body language
± Other connections between sender and receiver
WHAT YOU SAY IS AS IMPORTANT AS HOW YOU SAY ITWHAT YOU SAY IS AS IMPORTANT AS HOW YOU SAY IT
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Perception
What does the graphic tell you about this speaker?
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10 Commandments Of Effective Communication
1 Remain calm
2 Remove the audience
3 Focus
4 Keep it simple5 Watch your body language
6 Use silence effectively
7 Use reflective questioning
8 Be aware of your para-verbals
9 Organize your thoughts before you start talking
10 Understand the psyche of the other person
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R emain Calm
Keep your cool
In a confrontation, remember if the other person is losing his/her
cool, it¶s your duty to keep yours
If the other person senses that you are losing your cool the
situation will escalate
I am not angry..I amcool
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Got your inner
demons plaguing you,meditate
Don¶t be distracted by
external factors
Focus on what you
want to say and how
you want to say it
As a listener concentrate on what
the other person is
saying
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K eep I t Simple
Don¶t get carried away by your own verbosity
Be clear and direct in your communication
Avoid jargon
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W atc h Your B ody Language
Be aware of your space, posture and gestures
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U se Silence
Silence, ironically is one of the most effective tools of communication
Silence allows the message to sink in
It gives people time to understand the true meaning andimplication of your words
In a verbally escalating situation silence allows participant¶s towithdraw and think about what they want to say and how dothey want to say it
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B e Aware Of Your Para-verbals
Two identical statements can have two opposite meanings
depending on the tone and the volume of your voice
Make sure that your words are consistent with your voice
inflection to avoid a confusing message
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Organize Your T h oug h ts B efore You Start Talking
When you have too many ideas prioritize and then build up
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U nderstand T h e Psyc h e Of T h e Ot h er person
Think about how the other person would perceive your message
Try to understand what kind of behavior, tone, words would
make your message more meaningful and your delivery more
effective
This done well would make sure that your communication leads
to the desired result
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Some More Tips««
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Listening Skills
God gave you one mouth & two ears for a
reason
µHumans still haven¶t evolved enough to
read each other¶s mind¶s¶ «« consequentlywe need to listen well to have a logical
conversation
When replying to someone make sure your
reply is connected to the statement made
by the original speaker
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Listen not only for data but also for
emotions
Learn to listen for key words
Listening Skills
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R emember
Make eye contact with person you are talking to
In a face to face conversation, lean forward to show your
interest
Don¶t interrupt
Let other people finish their own sentences
Give verbal nods
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Chess involves understanding the opponents move, thinking about
what move they could make and making your move accordingly
C h ess, And T h e Art Of Communicating
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Two T h ings To Do
Get & use feedback
Desensitization: the more you say something the easier it gets
to say it
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T h ank you
