Communication Skills DECA PI's

8/19/2019 Communication Skills DECA PI's

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CommunicationSkills

Identify sources that provide relevant, valid written materiaExtract relevant information from written materials (PQ)Apply written directions to achieve tasks (PQ)Analyze company resources to ascertain policies and procedExplain communication techni"ues that support and encoura$ollow oral directions (PQ)%emonstrate active listenin# skills (PQ)Explain the nature of effective ver&al communications (PQ)Ask relevant "uestions (PQ)Interpret others' nonver&al cues (PQ)Provide le#itimate responses to in"uiries (PQ)ive ver&al directions (PQ)

Employ communication styles appropriate to tar#et audienc%efend ideas o&ectively (!)*andle telephone calls in a &usinesslike manner (!)Participate in #roup discussions (!)$acilitate (lead) #roup discussions (!P)+ake oral presentations (!P)tilize note-takin# strate#ies (!).r#anize information (!)!elect and use appropriate #raphic aids (!)Explain the nature of effective written communications (!!elect and utilize appropriate formats for professional writinEdit and revise written work consistent with professional st/rite professional e-mails (!)/rite &usiness letters (!)/rite informational messa#es (!)

/rite in"uiries (!)/rite persuasive messa#es (!P)/rite executive summaries (!P)Prepare simple written reports (!P)Explain how di#ital communications (e0#0, email, text messa#

risk (!P)Adapt written correspondence to tar#eted audiences (!P)se data visualization techni"ues (e0#0, info#raphics, linked c%escri&e the impact of a person1s social media &rand on the

o&ectives (!)%istin#uish &etween usin# social media for &usiness and perExplain the nature of staff communication (!)hoose and use appropriate channel for workplace commun

Participate in a staff meetin# (!)Participate in pro&lem-solvin# #roups (!)

(.)


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Identify sources that provide relevant, valid written material (PQ)

$act vs0 .pinion$actors23alidity of 4esearch4elevance5imeliness

AuthorEvidence !upportin# a laim

heck +aterial1s !ources


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● Extract relevant information from written materials (PQ)

5he reader must have2

&ack#round voca&ulary

lan#ua#e competence

knowled#e

experience necessary to comprehend the messa#e

of these, voca&ulary is the most important factor in the a&ility to co

!trate#ies for extractin# relevant information2

.ne method is to use pre-readin# assistance devices

Another is to identify the main idea in a passa#e or para#raph


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● pply written directions to achieve tasks (PQ)

60 4ead all of the written instructions all the way throu#h at least once0

70 nderstand the written instructions0

80 If you have a "uestion reread the instructions or the part you do not understand0

90 omprehend what the instructions tell you to do0

:0 %o not start to follow the instructions until you are completely clear with them0

;0 If necessary, call the person who wrote the instructions and ask any "uestions you


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● naly!e company resources to ascertain policies and procedures (CS)

ompany policies can &e o&tained throu#h trainin#information, company manuals, work mentors, asupervisors0

Policies to consider are topics of pay, sick>vacation promotions and raises, and the company1s health

safety procedures0ompany policies should &e read thorou#hly for co

understandin#0


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● Explain communication techni"ues that support and encoura#e a speaker

ommunication techni"ues include usin# your own &ody lan#ua#e a

expressions to respond to the speaker0!it up strai#ht or lean toward the speaker to show that you are 4eact to the speaker with comments or "uestions05akin# notes keeps you involved in listenin# to the speaker and

level of interest0+aintain eye contact and minimize distractin# thou#hts and ac


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● $ollow oral directions (PQ)

+aintain eye contact with the speaker0

4epeat the words the speaker is sayin# in your head04eview the mental list you created at the conclusion of the directionAsk for clari?cation0 If you don't understand somethin# or you feel t

for#otten part of the instructions, ask "uestions of the direction omplete the descri&ed task0


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● %emonstrate active listenin# skills (PQ)

%emonstratin# active listenin# skills includesmakin# eye contactidentifyin# a purposeaskin# clari?cation "uestionsprovidin# feed&ack


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Explain the nature of e&ective ver'al communications (PQ)

Effective ver&al communications includes260 !howin# respect70 @nowin# the purpose of why you are speakin#80 sin# your voice effectively90 sin# enumeration where appropriate

:0 Providin# examples


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● sk relevant "uestions (PQ)

Explain your misunderstandin#

!tate what you know!tate what you don't know!ound con?dent!peak as well as you can/hen you can, research ?rst@eep calmse the &est spellin# and #rammar possi&le5hink a&out what they saidAsk for clari?cation when you need it


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● Interpret others nonver'al cues (PQ)

3 ues2 ot directly from what1s &ein# saidtone of voiceemphasis&ody lan#ua#e


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● Provide le#itimate responses to in"uiries (PQ)

/hen respondin# to #uests, it is important to use effective listenin#

such as the followin#2Identify the purpose of the messa#eive feed&ack to show understandin#Ask appropriate "uestions to #ather more information/atch for ver&al cues5ry to satisfy the customers need as "uickly as possi&le


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● ive ver'al directions (PQ)

et your audience1s attention

+aintain eye contact

ive information in chunks

Be speci?c

ive some context for the direction

ive concrete rather than a&stract examples

Encoura#e listeners to repeat your instructions


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● Employ communication styles appropriate to tar#et audience (CS)

Identify your tar#et audience0

$ind out the o& titles of the people who make or inCuence decisions a&out purch

of products you supply0

4eview the media information packs of ma#azines and newspapers that claim to

tar#et audience0

%raw up a shortlist of pu&lications you could use for advertisin# or editorial cove

Ask the sales team if they meet the key decision makers face-to-face0

onsider how you could use your we&site to communicate with the audience0

ompanies use the Internet to #ather preliminary information when they are con

purchase0


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● %efend ideas o'*ectively (CS)

5ry not to &e defensive0

Be prepared0

onsider who will say what and why0

%evelop come&ack ar#uments to address concerns0

Be #enerous0 ompliment others for the constructive feed&ack they are offerin#0

.thers mi#ht &e petty, &ut you are one who takes the hi#h road0


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● +andle telephone calls in a 'usinesslike manner (CS)

$ormal reetin# (ood mornin#, evenin#, afternoo

ame of &usiness, department

Answer promptly, take messa#es, use hold &utton


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● Participate in #roup discussions (CS)

!peak

%on1t &e afraid of &ad ideas

+aintain or#anization

*ave a facilitator


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● $acilitate (lead) #roup discussions (SP)

Encoura#e participation

Det everyone speako &ad ideasreate a safe discussion environment

Ask "uestions rather than answerin# themhave #roup answer them

*andle dif?cult peopleoff trackdisa#ree with everythin#talks too little>much


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● ake oral presentations (SP)

!tart off &y knowin# your purpose for speakin#0

ext you need to know your audience0ext you must know your su&ect and or#anize your thou#hts0ood speakin# skills are important, and your delivery, style, and atti

important as your messa#e05ry to make emotional contact with your audience, and make eye cose posture and &ody lan#ua#e that match your messa#e0 Avoid non

as uh and um0 Pronounce words correctly and enunciate clearly0 enthusiasm and a positive attitude0


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● -tili!e note.takin# strate#ies (CS)

%o not try to write down everythin# that is said fockey words and main ideas0

Fot down summaries in your own words05ake note of actions you need to take0 se &ulleted

asterisks, and arrows to show relationships amo


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● /r#ani!e information (CS)

$irst of all, you must decide if a piece of information is important0 I

Put information you will look at later in a ?le or folder0 ate#orize in&y type and la&el each ?le or folder0

+aintain your ?les on a re#ular &asis0.r#anize your writin# &y usin# a lo#ical order, such as chronolo#ical

order of importance0se headin# and su&headin#s when writin# lon#er documents0


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● Select and use appropriate #raphic aids (CS)

3isual Appeal, larity

an &e ta&ular, schematic, or pictorial

$ind /hat eeds 3isual !upport

heck 4elevance


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Explain the nature of e&ective written communications (CS)

Fanis $isher han - G5he words we write are very real representatio

companies and ourselvesHEffective ommunication2

Answer QuestionsBe 4elevant$ocus on End serBe !peci?c

Include ExamplesBe tactful and accurate


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● Select and utili!e appropriate formats for professional writin# (CS)

Detter*eadin# (.wn Address)%ateInside Address!alutationBody

omplimentary lose!i#nature5yped ame


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● Edit and revise written work consistent with professional standards (CS)

Professional !tandards2 4eview 8 5imes

Editin# ontent2!tick to point (oncise)

!tyle>4eada&ility25one/ord hoice

$o# Index J Kears of !choolin# 4e"uired to read passa#e(LAv#0 /ords per !entenceMNLO of Don# words(8N !ylla&Avoid .ffensive Phrases


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● 0rite professional e.mails (CS)

: sentences#reetin#

a compliment or pleasantry

the reason for your email

a call to action

a closin# messa#e

si#nature


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0rite 1usiness 2etters (CS)

*eadin# (.wn Address)

%ateInside Address!alutationBodyomplimentary lose!i#nature

5yped ameAvoid fancy words

Be polite

Proofread


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● 0rite informational messa#es (CS)

Brevity+ain Point%etailslose


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● 0rite in"uiries (CS)

+eans of o&tainin# information a&out somethin#

A0 reet

B0 ivin# 4eference2 /ith reference to your advertisement (ad) in000

0 4e#ardin# your advertisement (ad) in 000

%0 4e"uestin# a atalo#, Brochure, Etc02 After the reference, add a comma and contin

(ould) you please send me 000

E0 4e"uestin# $urther Information2 I would also like to know 000

$0 ould you tell me whether 000


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● 0rite executive summaries (SP)

An executive summary may also &e called an a&stract or a synopsis0

Its purpose is to summarize the key points of a report to the reader05he format of an executive summary should match the main report0If the report is written in direct order, write the executive summary inorder0An executive summary is typically a one-pa#e document05he formattin# may not match exactly the report that follows0


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● Prepare simple written reports (SP)

5wo types of simple written reports exist0

formal>informal

direct>indirect order

5he steps in plannin# &oth formal and informal reports are to2

6) identify the pro&lem7) decide on areas to investi#ate

8) determine the scope

9) plan the research

:) develop a preliminary outline

;) collect the data


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● Explain how di#ital communications (e3#3, email, text messa#es, chats) e'usiness to risk (SP)

+iscommunication (&ad P4)

*ackers


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● dapt written correspondence to tar#eted audiences (SP)

.nce you've identi?ed your audience and thou#ht a

&est way to appeal to them in your writin#, it's often

to make a very informal list of what your audience a

knows, what they need to know, why they need to

and how you can help them0


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● -se data visuali!ation techni"ues (e3#3, info#raphics, linked charts, etc3)

harts>raphs

Dine hart - !how han#e over 5imeBar hart - ompare +ultiple !izesPie hart - ompare Parts to a /hole$low hart - !how onceptual 4elationships

Increase nderstandin#NAppeal


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● %escri'e the impact of a person4s social media 'rand on the achievementor#ani!ational o'*ectives (CS)

!ocial +edia is hu#e

PromotionPeople need to post a&out experience

use social media for sharin#can help show or#anization1s true colors

if #ood, #ood


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● %istin#uish 'etween usin# social media for 'usiness and personal purpos

!ocial +edia in Business

+arketin#ommunication

Personal !ocial +edia!hare experiences with friends


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● Explain the nature of sta& communication (CS)

Purpose

Increase understandin# of #oal$oster teamwork


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● Choose and use appropriate channel for workplace communication (CS)

hannels2E-mailInstant messa#in#Intranetewsletter+eetin#s

Bad2!ocial media (distractin#)5elephone (loud)


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● Participate in a sta& meetin# (CS)

Prepare

ontri&ute%on1t %ominate

5hink &efore speakin#>de&atin#


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● Participate in pro'lem.solvin# #roups (CS)

Be#in &y allowin# each party of a dispute to de?ne the pro&lem from his>her point of v

5hen, allow each one to su##est a solution to the pro&lem0ext, those options should &e evaluated, so each party can explain what they can and c

5o overcome the differences, parties to a pro&lem may have to think creatively and com

ompromisin# means that each party will a#ree to #ive somethin# up in order to settle

onCict-resolution is done &est when solutions are found that will allow each side of a

face and create the least amount of ill will0!ometimes, parties in a dispute may have to seek mediation or ar&itration from an inde

party0


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Case Study

Paul had received his education in a typical $rench school environment, which

written assi#nments and very li#ht on oral en#a#ement0 5herefore his En#lishvoca&ulary were excellent, &ut &ecause of his heavy $rench accent, he was oftmisunderstood0 In addition, he used so many #estures while speakin# that it mover-excited and distracted listeners from what he was sayin#0 *is presentatihad a lot of &ullet points R confusin#, unclear, &orin# R instead of a clear #raphthat people could easily understand0In fact, unfortunately he relied on his PowerPoint to do the presentation for h

speakin# freely and persuasively and en#a#in# his audience0 *e committed a mreadin# his text word for word, sometimes even with his &ack to his audience0

!u##est Improvements for Paul to +ake in his ommunication


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Possi'le nswers

Practice .ral Presentations

4e#ulate hand #estures!low down and enunciate words to reduce accent-confu

se relevant #raphic aidsIma#es where neededraphs where needed

Practice Brevity in ontent reationDimit !lide ontent: Bullets, : /ords per Bullet

$orce himself to memorize presentation

Practice +aintainin# Eye ontact throu#hout the

Presentations


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Communication Skills DECA PI's

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