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Communication Skills

Kothrud Police StationPune City

20th, December, 2010Session-I

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What is Communication?

Communication is a Process Giving, Receiving and Exchanging information Communication also involves: Speaking Listening Writing and Visual People process information…visual..feeling….hearing…

taste…smell

Why it is needed? Human Existence Transactions may go wrong simply because of poor

communication

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Written Communication

Advertisement

Notes

Memo

Letter

Fax

Notice, Forms

Report

Newspaper

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Spoken

Communication

Telephone

Conservation

Interview

Talk

Unplanned Chat

Meeting

Group Talk

Intended Talk

Communication can be done with visual images sign boards, graphs etc.,

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Body Language: (Non verbal communication)

Watching how people react to different situations

- Smiles

- Frowns

- Laughter and tears

- Looking to them or away from them (facial expression)- Eye to eye contact- How a person sit?- How close he stand or sit?- Physical contact- Fiddle in talk - Nod and shaking head

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Speaking & Listening Skills: Easy to understand Similar language Accurate Never try to put on act….speak as usual Dressing Voice modulation and accent Listen others Take Notes Help speaker Do not pre judge Show interest Ask questions (open and close ended)

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Benefits of Communication: Feel good do job well work well together feel motivated understand Save time feel empowered assume responsibility share information respect, trust and like each other listen

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Emotional Intelligence: Self awareness Self regulation Motivation Empathy Social Skill

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How it is useful to Police?

Absolutely essential All age, culture, race Critical situations Foreign Countries:

- Police Scanner

- Internal Police Communication

- Information blogs

Effective supervision, results Good Public relations

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Effective Communication Tips:

Copy Successful People Learn from your own mistakes Always be testing new ideas Hold in mind a high specific goal Be flexible in your approach Talk with Body Language Make maximum use of Internet

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Let all of us Bring “Excellence” in Communication…

Thank You