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Communication in Project Communication in Project ManagementManagement

bybyMarcin ŚciochMarcin Ściochs3523@pjwstk.edu.pls3523@pjwstk.edu.pl

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Instead of introductionInstead of introduction

BOSS: We've got to get this application BOSS: We've got to get this application developed by the end of the week or developed by the end of the week or you're all fired. Now, Jim, tell me what this you're all fired. Now, Jim, tell me what this means.means.

JIM: You're an idiot?JIM: You're an idiot? BOSS: No, you're fired. Sally?BOSS: No, you're fired. Sally? SALLY: We've got to get this software SALLY: We've got to get this software

developed by Friday or we'll be joining Jim developed by Friday or we'll be joining Jim at Wal-Mart.at Wal-Mart.

BOSS: That's it. Get out. Get it done.BOSS: That's it. Get out. Get it done.

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What does effective communication What does effective communication involves?involves? An exchange of information.An exchange of information. An act or instance of transmitting An act or instance of transmitting

information.information. A verbal or written message.A verbal or written message. A technique for expressing ideas A technique for expressing ideas

effectively.effectively. A process by which meanings are A process by which meanings are

exchanged between individuals through a exchanged between individuals through a common system of symbols.common system of symbols.

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Project managerProject manager

is the person who has the overall is the person who has the overall responsibility for the successful planning responsibility for the successful planning and execution of projectand execution of project

has to come up with a plan of the flow of has to come up with a plan of the flow of information and of the resources needed information and of the resources needed (servers etc)(servers etc)

is the one who’s responsible for making is the one who’s responsible for making decisions both small and largedecisions both small and large

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Project administratorProject administrator

responsible for the deployment and responsible for the deployment and maintenance of communication channels maintenance of communication channels for the whole team for the whole team

regular back-up of project dataregular back-up of project data provide timely response to inquiries from provide timely response to inquiries from

the teamthe team allows a project member complete control allows a project member complete control

over a project and speak on behalf of the over a project and speak on behalf of the project team project team

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Types of communicationTypes of communication

FormalFormal– In complex projectsIn complex projects

InformalInformal– In small projectsIn small projects

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A good and a bad messageA good and a bad message..

Who are you: 723PC (Airplane tail number)

Where are you: Dove Street (Location of where the plane is currently located)

Where are you going: Mesa Departure (Will be traveling Over Costa Mesa)

Santa Barbara (Final destination)

Local Weather Conditions:

Information Bravo (The FAA has an hourly local weather transmission that the pilot is required to have

listened to prior to take-off)

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A good and a bad messageA good and a bad message..

Who called: 723PC (confirms who sent the message)

Confirmation on where: Turn right heading 220 at or below 2400 (confirms the direction and

altitude that the pilot can travel upon take-off.)

Next handoff: Advisory Frequency 124.85 (pilot will pre-set the next transmission while

in the air)

Transponder #: Squawk 0210 (The transponder number that the air traffic controller

has assigned to the plane and tracked on radar)

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Written messageWritten message

Sender and Receiver acknowledge Sender and Receiver acknowledge each othereach other

Few very specific words, explicit and Few very specific words, explicit and unambiguousunambiguous

Re-Affirm what has been heard and Re-Affirm what has been heard and understoodunderstood

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Verbal messageVerbal message

The message itself The message itself Para lingual attributes of the Para lingual attributes of the

message message Nonverbal communication Nonverbal communication

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Phone callPhone call

Quick - not more than 5 minutesQuick - not more than 5 minutesProfessionalProfessionalPoint to pointPoint to point

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ReferencesReferences

Z. Szyjewski „Z. Szyjewski „Metody zarządzania Metody zarządzania projektami informatycznymiprojektami informatycznymi” Placet ” Placet 20042004

A. Mehta „Communication in Project A. Mehta „Communication in Project Management”Management”

www.informit.comwww.informit.com

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Thank you for your Thank you for your attention!attention!