Communication How to be a little less rubbish at this! Simon Camilleri CEO, Creditinfo Malta Ltd.
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Transcript of Communication How to be a little less rubbish at this! Simon Camilleri CEO, Creditinfo Malta Ltd.
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CommunicationHow to be a little less rubbish at this!
Simon Camilleri
CEO, Creditinfo Malta Ltd.
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Agenda
• Introduction
• Who are / were good communicators & why?
• Barriers to Communication & how to overcome
them
• A few things to do and not do
• What’s in it for those you communicate with?
• Q&A
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This is me!Wales Gozo
Malta
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Think Time
Think about how much
time per day you spend
communicating.
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Some facts
How much time per day
do you spend
communicating?
The average worker spends two-and-a-half hours writing emails every day.
That means that every year workers spend some 81 working days
hunched over their computers – often emailing other people in the office
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Why is it important to
be a good
communicator?
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Why do you need to be good at this?
Being able to communicate effectively
will allow you to gain trust and form
lasting relationships
It is important not only at
work, but at home and in
your daily lives.
Communication
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Who are / were great
communicators?
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Who are / were great communicators?
• Martin Luther King
• Pope Francis
• Winston Churchill
• Abraham Lincoln
• Franklin D. Roosevelt
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Martin Luther King• "I have a dream“ - 8 times
• "Now is the time“ - 4 times
Other anaphora's he used in this speech are:
• "One hundred years later"
• "We can never be satisfied"
• "With this faith"
• "Let freedom ring"
• "Free at last"
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Pope Francis
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Winston Churchill
"Never, never, never give up!"
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Abraham Lincoln & Franklin D. Roosevelt"Four score and seven years ago,
our fathers brought forth on this continent,
a new nation, conceived in Liberty,
and dedicated to the proposition
that all men are created equal.”Abraham Lincoln
• The only thing we have to fear, is fear itself.
• Be sincere! Be Brief! Be seated!
Franklin D. Roosevelt
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Why are / were they good communicators?
• Connect• Engage• Disarm• Focus• Clarify• Reinforce• Practice
• is it True?• is it Helpful?• is it Inspiring?• is it Necessary?• is it Kind?
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What barriers stop
effective
communication?
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Barriers to Effective Communication
• Physical Barriers (time, place, noise, space)• Emotional • Cultural • Language • Gender• Jargon or Slang• Assumptions• Speaking too fast• Speaking unclearly• Visual Distractions• Interruptions
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Some things to try and not do
1. Back-to-back meetings
2. Speak in a monotone voice
3. Be boring
4. Take too long to get to the point
5. Be selfish
6. Choose the wrong form of communication
7. Speak to the wrong person
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A few things you should do
• Active Listening• Rapid Repeat• Tone of Voice• Pace• Body Language• Active Watching• Smile & be enthusiastic• Questioning Skills• Focus
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What’s in it for me?
It’s all about how you say it!
Positive & Negative
POSITIVE benefit to them, if they do it:
‘Let’s make sure we can progress our discussions as quickly as possible, by putting our next chat in the diary.’
The NEGATIVE outcome, if they don’t do it.
‘Let’s avoid the dreaded Telephone Tennis, and agree a time now when we can chat again about this’
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The Durex Sex Survey
What can we learn from this…..?
BE INTERESTING!
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Any questions?