COMMUNICATION

“Proper words in Proper places make the true definition of style” - Jonathan Swift (1667-1775)

• Functions • Process • Barriers

DEFINITION OF COMMUNICATION

“Communication is the transfer of information from one person to another person. It is a way of reaching others by transmitting ideas, facts, thoughts, feelings and Values. – John W. Newstrom.

“it’s important to make sure that we’re talking with each other in a way that heals, not in a way that wounds." - Barack Obama, 44th U.S. President”

"Nothing in life is more important than the ability to communicate effectively" - Gerald R.Ford

THE COMMUNICATION PROCESS

“Communication is the real work of leadership” - Nitin Nohria

 BARRIERS IN COMMUNICATION

― Symbols with Different Meanings

― Badly Expressed Message

― Faulty Translations

― Unclarified Assumptions

― Specialist’s Language

“You can communicate without motivating, But it is impossible to motivate without communicating”- John Thompson

Semantic Barriers

Emotional or Psychological Barriers

Premature Evaluation

Inattention

Loss by Transmission and Poor Retention

Undue Reliance on the Written Word

Distrust of Communicator

Failure to Communicate

“Communication is really all anyone ever gets paid for ultimately and if you can not effectively communicate . . You will PAY . . Not get paid.” – Doug Firebaugh

Organizational Barriers

× Organizational Policy

× Organizational Rules and Regulations

× Status Relationships

× Complexity in Organization Structure

× Organizational Facilities

“Words are the most drug used by mankind.” – Rudyard Kipling

Personal Barriers

i. Attitudes of Superiors

ii. Lack of Confidence in Subordinates

iii. Ignoring Communication

iv. Lack of Time

v. Lack of Awareness

vi. Unwillingness to Communicate

“ The measurement of communication is the response you get”- # Unknown

Other Barriers…

Filtering

Selective Perception

Information Overload

Emotions

Language

Communication Apprehension

Gender Differences

Politically Correct Communication

“Without credible communication, and a lot of it, employee hearts and minds are never captured” – John Kotter.

Feel Superior When You Are Speaking;

Feel Inferior When You Are Listening.

“A speech should be like a woman’s skirt: long enough to cover the topic yet short enough to be interesting” – Winston Churchill

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“hrkrish@ymail.com”