THE COMMUNICATION PROCESS Chapter 2. The Communication Process.
Communication DNA Process
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Transcript of Communication DNA Process
Communication DNA Demonstration
Our turnkey online system uses cutting-edge technology platforms for matching customers to employees and solutions from phone call to service delivery.
The system is powered by an independently validated Communication DNA Discovery Process.
Real-Time Customizationof Sales, Marketing and Service Activities
Using the Communication DNA Discovery Process
The Communication DNA Discovery Process• The Communication DNA Discovery Process
is completed online• The responses are calculated by our system
& key behavioral motivations are identified• Each participant will be identified as one of
four primary unique Communication DNA Styles
Company Website Example
Customer visits company web page
Customer completes the Communication DNA Discovery Process
Communication DNA Discovery Process Results
Email CRM
DNA Administration System
Knowing the Customer’s Communication DNA Style
Click Here to view ExampleCommunication DNA Report
• The Premium Communication DNA Report
•The DNA Customized ExperienceTM Report
•The DNA Customer ServiceTM Report
•The DNA Sales Adaptation ReportTM
*In addition to these reports, additional solutions and services available include powerful questions, customized messaging, customer segmentation and advisor-product matching.
Enterprise Reports Include:
Communication DNA Enterprise Reports
DNA Administration SystemEnterprise Reports
The insights included in our comprehensive DNA Relationship System™ Insights Report provide you with specific guidelines to customize the experience for your employees and customers to help them live and work with meaning, based on their unique Communication DNA styles.
DNA Relationship System™ Insights ReportProviding specific guidelines for you to customize the
experience for your employees and customers
A Comprehensive Report to Guide Your Engagement Process
The System Overview: How You Can Use the Communication DNA in Your Business
Creates and Increases Higher Levels of Sustainable Customer Engagement
Segment & Match
Customers to Advisors and Employees
•Based on their communication style
Tailor Your Workflows
•Based on their communication style & specific needs
Provide Customized Experiences
•Based on their communication style & specific needs
Solution Matching
•Match your customer to the right solutions
Powerful Strength based
Discovery Questions
•Based on their communication style
Customized Messaging
•Send personalized messages based on their communication style and Interests
1. Segmenting Your Customers
1. Segmenting your CustomersThe DNA Customer Segmentation ReportTM
2. Tailor Your Work Flows
Navigating Customer Workflows
Easily navigate your customer workflows with our specific workflow guidelines for each of the four Communication DNA Styles.
2. Tailor Your Work Flows
2. Tailor Your Work FlowsDNA Client Service ReportTM
3. Provide Customized Experiences
3. Provide Customized ExperiencesDNA Customized Experience ReportTM
3. Provide Customized Experiences
4. Solution Matching
4. Solution Matching
Save time for yourself and your customers by offering the right solution the first time.
5. Powerful Strength Based Discovery Questions
5. Powerful Strength Based Discovery QuestionsA Series of Powerful Questions Reports
6. Customized Messaging
Messages to Inspire and Encourage
6. Customized MessagingSend Personalized Messages Based on Communication Style and Interests
Help your customers and employees to grow while developing an enhanced relationship with them.
Messages to Build a Quality Life Goal-Setting
Messages to Engage Passion at Work
Stability
Help your customers and employees to grow while developing an enhanced relationship with them.
Messages to Inspire and Encourage
6. Customized MessagingSend Personalized Messages Based on Communication Style and Interests
Contact us for Additional Information:
http://www.communicationdna.com
770-274-0311