Communication (Business)

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    Developing OralDeveloping Oral

    PresentationsPresentations

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    Preparing thePreparing the

    PresentationPresentation

    AnalyzeAnalyze

    the Situationthe Situation

    SelectSelectthe Mediumthe Medium

    GatherGather

    InformationInformation

    Organize theOrganize theInformationInformation

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    Analyzing the PurposeAnalyzing the Purpose

    Information

    Persuasion

    Collaboration

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    Analyzing theAnalyzing the

    AudienceAudienceSupportive Uninterested Hostile

    Interested-Neutral Apprehensive

    Audience Mindsets

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    Seating

    Arrangements

    Caf Style

    Conference

    Table

    Horseshoe

    or U Shape

    Classroo

    or Theater

    Assessing theAssessing the

    EnvironmentEnvironment

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    Adapting to theAdapting to the

    AudienceAudienceSmall Groups Large Audiences

    Casual Style

    Casual Style

    Promote Participation

    Promote Participation

    Simple Visuals

    Simple Visuals

    Formal Style

    Formal Style

    Control Participation

    Control Participation

    Multimedia

    Multimedia

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    Composing theComposing the

    PresentationPresentationThe Introduction

    Arouse Interest

    Build Credibility

    Preview Message

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    Composing theComposing the

    PresentationPresentationThe Body

    iscuss Ideas

    Connect Ideas

    Capture Attention

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    Composing theComposing the

    PresentationPresentationThe Conclusion

    !estate Main Points

    escribe "e#t Steps

    $nd on a Strong "ote

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    The Speaing OutlineThe Speaing Outline

    !resentation

    Cues

    !resentation

    "einders

    Arran#e $our Notes

    Add %elivery Cues

    Select &ey 'ords

    (ollo) !lannin# *utline

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    !astering "our!astering "our

    DeliveryDelivery

    MemorizingMemorizing

    ImpromptuImpromptu

    SpeakingSpeaking

    eadingeading

    SpeakingSpeaking

    From !otesFrom !otes

    Sub+ect ,atter

    Speain# *ccasion

    !u

    rp

    os

    e

    Audience

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    #on$%erbal#on$%erbal

    communicationcommunication" It is a transmission o% messages bysome medium other than speech or

    writing&" Body language ' other non(verbal

    cues occupy )*+ o% our

    communication whereas speechta,es only -+&

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    Types of #on$verbalTypes of #on$verbal

    CommunicationCommunication

    " .inesics/0aciale#pressions1Postures ' Gestures&

    " 2culesics/$ye Contact" 3aptics/The communication o% touch

    " Pro#emics/The Communication o%

    space ' pro#imity&" Chronemics/The e%%ect o% time on

    communication

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    " Paralinguistics/4ariations inpitch1speed1volume ' pauses that

    convey meaning&

    " PhysicalAppearance/Attire1accessories1etc&&

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    " Body language includesgestures1postures1%acial

    e#pressions1eye contact ' physical

    appearance&

    " That is 56hat we say78 is less

    important than 53ow we say it78

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    Interpreting &estureInterpreting &esture

    ClustersClusters

    0or e#ample/ A nervous laugh&

    A laugh is generally signal o%

    rela#ation& But i% there are nervous

    signals in body language that means

    the person is trying to escape %roman unpleasent situation&

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    Openness'Openness'

    Several gestures indicate openness and

    sincerety

    " 2pen hands1

    " leaning slightly %orward in the chair1

    " removing coat or 9ac,et1

    " uncrossing arms and legs1

    " moving closer&

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    Defensiveness'Defensiveness'

    People who are de%ensive usually have

    " a rigid body1

    " arms or legs tightly crossed1

    " eyes glancing sideways&

    " minimal eye contact" %ists clenched

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    (e)ection* and Doubt'(e)ection* and Doubt'

    These negative emotions are

    communicated typically by/

    " Sideways glances

    " Minimal or no eye contact

    " Shi%ting the body away %rom thespea,er

    " Touching or rubbing the nose&

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    (eadiness(eadiness

    !eadiness is related to the goal(oriented

    high achiever with a concern %or getting

    things done&It communicates dedication to a goal and

    is usually communicated by sitting

    %orward at the edge o% a chair&This may negatively give the appearence

    o% being overly an#ious also&

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    #ervousness#ervousness

    " Clearing one:s throat1

    " Covering the mouth with hand1

    " Tapping %ingers

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    +istening ,arriers+istening ,arriers

    " ;& Pre9udice Against the Spea,er

    "

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    Improving +isteningImproving +istening

    SillsSills" Concentrate on what others are saying

    " Send the non(verbal message that you are

    listening" Avoid early evaluations

    " Avoid getting de%ensive

    " Practice Paraphrasing" Listen and observe %or %eelings

    " As, @uestions