Communication (Business)
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Transcript of Communication (Business)
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7/26/2019 Communication (Business)
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Developing OralDeveloping Oral
PresentationsPresentations
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Preparing thePreparing the
PresentationPresentation
AnalyzeAnalyze
the Situationthe Situation
SelectSelectthe Mediumthe Medium
GatherGather
InformationInformation
Organize theOrganize theInformationInformation
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Analyzing the PurposeAnalyzing the Purpose
Information
Persuasion
Collaboration
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Analyzing theAnalyzing the
AudienceAudienceSupportive Uninterested Hostile
Interested-Neutral Apprehensive
Audience Mindsets
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Seating
Arrangements
Caf Style
Conference
Table
Horseshoe
or U Shape
Classroo
or Theater
Assessing theAssessing the
EnvironmentEnvironment
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Adapting to theAdapting to the
AudienceAudienceSmall Groups Large Audiences
Casual Style
Casual Style
Promote Participation
Promote Participation
Simple Visuals
Simple Visuals
Formal Style
Formal Style
Control Participation
Control Participation
Multimedia
Multimedia
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Composing theComposing the
PresentationPresentationThe Introduction
Arouse Interest
Build Credibility
Preview Message
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Composing theComposing the
PresentationPresentationThe Body
iscuss Ideas
Connect Ideas
Capture Attention
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Composing theComposing the
PresentationPresentationThe Conclusion
!estate Main Points
escribe "e#t Steps
$nd on a Strong "ote
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The Speaing OutlineThe Speaing Outline
!resentation
Cues
!resentation
"einders
Arran#e $our Notes
Add %elivery Cues
Select &ey 'ords
(ollo) !lannin# *utline
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!astering "our!astering "our
DeliveryDelivery
MemorizingMemorizing
ImpromptuImpromptu
SpeakingSpeaking
eadingeading
SpeakingSpeaking
From !otesFrom !otes
Sub+ect ,atter
Speain# *ccasion
!u
rp
os
e
Audience
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#on$%erbal#on$%erbal
communicationcommunication" It is a transmission o% messages bysome medium other than speech or
writing&" Body language ' other non(verbal
cues occupy )*+ o% our
communication whereas speechta,es only -+&
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Types of #on$verbalTypes of #on$verbal
CommunicationCommunication
" .inesics/0aciale#pressions1Postures ' Gestures&
" 2culesics/$ye Contact" 3aptics/The communication o% touch
" Pro#emics/The Communication o%
space ' pro#imity&" Chronemics/The e%%ect o% time on
communication
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" Paralinguistics/4ariations inpitch1speed1volume ' pauses that
convey meaning&
" PhysicalAppearance/Attire1accessories1etc&&
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" Body language includesgestures1postures1%acial
e#pressions1eye contact ' physical
appearance&
" That is 56hat we say78 is less
important than 53ow we say it78
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Interpreting &estureInterpreting &esture
ClustersClusters
0or e#ample/ A nervous laugh&
A laugh is generally signal o%
rela#ation& But i% there are nervous
signals in body language that means
the person is trying to escape %roman unpleasent situation&
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Openness'Openness'
Several gestures indicate openness and
sincerety
" 2pen hands1
" leaning slightly %orward in the chair1
" removing coat or 9ac,et1
" uncrossing arms and legs1
" moving closer&
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Defensiveness'Defensiveness'
People who are de%ensive usually have
" a rigid body1
" arms or legs tightly crossed1
" eyes glancing sideways&
" minimal eye contact" %ists clenched
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(e)ection* and Doubt'(e)ection* and Doubt'
These negative emotions are
communicated typically by/
" Sideways glances
" Minimal or no eye contact
" Shi%ting the body away %rom thespea,er
" Touching or rubbing the nose&
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(eadiness(eadiness
!eadiness is related to the goal(oriented
high achiever with a concern %or getting
things done&It communicates dedication to a goal and
is usually communicated by sitting
%orward at the edge o% a chair&This may negatively give the appearence
o% being overly an#ious also&
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#ervousness#ervousness
" Clearing one:s throat1
" Covering the mouth with hand1
" Tapping %ingers
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+istening ,arriers+istening ,arriers
" ;& Pre9udice Against the Spea,er
"
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Improving +isteningImproving +istening
SillsSills" Concentrate on what others are saying
" Send the non(verbal message that you are
listening" Avoid early evaluations
" Avoid getting de%ensive
" Practice Paraphrasing" Listen and observe %or %eelings
" As, @uestions