Communication Barriers[1]
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Transcript of Communication Barriers[1]
8/7/2019 Communication Barriers[1]
http://slidepdf.com/reader/full/communication-barriers1 1/14
THE COMMUNICATION PROCESS
SEND RECEIVE
Sender Encodes Message Channel Message Decodes Receiver
Decodes Message Channel Message Encodes
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Top Down Communication
The process by which authority and tasksare passed down hierarchy.
The ultimate responsibility of tasks remainswith the manager and requires monitoring.
The responsibility to complete the task isgiven to a subordinate.
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Effective Communication
Effective communication depends on
values like willingness to share
Insecurity & threat are some of the reasons
why people communicate poorly
Communication skill and requires practice
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Communication skills Job Knowledge
Distribution of Power & culture
Understanding People
Motivational skills
Mentoring & counseling Listening & feedback skills
Self Awareness
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MIND: A COGNITIVE
FILTER
BELIEFS- Assumptions about God, life, &
existence.
ATTITUDES- Cognitive ,emotional &
judgmental predisposition towards object,
people & events.
VALUES - practiced actions-goals &
means
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STERE
OTYPE
S Descriptive assumptions about groups from
gender, class ,race, & nation
Unchanging assumptions across time spans
Ignoring individual differences
Creates false predisposition to act
Proved incorrect by research
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STIUATIONAL FACTOR
S
Status
age
event
emotions
organizational climate
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SE
MANTIC FACTOR
S
DE NOTATIONS
CONNOTATION
E
UPHE
MISM
LANGUAGE
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INFOR
MATION PR
OCE
SSING
ABSTR ACTING: focus on some and omit
other facts.
GE NER ALIZATION:Extrapolation
INFERE NCE: conclusions drawn from
logic.
BYPASSING:not understanding jargon.
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EFFECTIVE FEEDBACK PRINCIPLES
GIVING FEEDBACK
FOR MAXIMUM IMPACT:
1. THE RECEIVER SHOULD ³HEAR ́ THE MESSAGE.
2. MESSAGE SHOULD BE ³WITH REAL FEELING ́ .
3. THERE SHOULD BE ³TRUST´ BETWEEN THE GIVER
AND THE RECEIVER.
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EFFECTIVE FEEDBACK PRINCIPLES
GIVING FEEDBACK- contd.
4. MIRRORS THE BEHAVIOR OF THE RECEIVER.
5. FEEDBACK SHOULD NOT BE JUDGEMENTAL.
6. SPECIFIC RATHER THAN GENERAL.
7. TIMELY ± GIVEN AT A TIME WHEN THE RECEIVER
CAN RECEIVE IT.
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EFFECTIVE FEEDBACK PRINCIPLES
RECEIVING FEEDBACK
1. LISTEN TO THE GIVER WITH AN OPEN MIND
2. ³HEAR´ THE MESSAGE RATHER THAN TO REACT.
3. FEEDBACK MIRRORS THE PERCEPTIONS OF THE
GIVER.
4. FEEDBACK SHOULD BE VALIDATED.
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PERFORMANCE- LISTENING
THE ABILITY TO HEAR / REMEMBER / UNDERSTAND WORDS AND FEELINGS
BE PREPARED TO LISTEN
ASK QUESTIONS PARAPHRASE LISTEN WITHOUT BEING DEFENSIVE EYE CONTACT
LISTENING ENCOURAGES, PROVIDES INFORMATION, FACILITATES RESOLUTION
AND DEEPENS RAPPORT
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µLISTEN¶ MODEL
L Let client feel your interest
I Inquire with questions
S Stay on target
T Test your understanding
E Evaluate the message
N Neutralize your feelings