Let’s get to know each other?

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Krishantha Jayasundara

Staff Officer-Human Resources at Alpha

Apparels Ltd

BA General DegreeUniversity of Peradeniya(English, Psychology &

Sociology) PQHRM(IPM)

NDTHRD(IPM)

Communication

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Communication

What?Why?Where?How?

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Sharing information between two or more people

with a use of a medium

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Let’s define communication

• Transmission (sending and receiving of information) of meaning to others through a particular media in a way that creates understanding

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Word of mouth Facial expressions

Written word Gestures (non verbal)

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To simply say

• Communication is the exchange of information between two or more parties in a way that creates understanding.

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Communication Process

Sender Encoding Channel Decoding Receiver

Understanding

Write SpeakUse gestures

MicrophoneTelephoneLetter

 extract meaning from spoken words or written symbols

Has information

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Communication Skills

Thinking

Listening

Non-verbal

Speaking

Good Communicator

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Importance of Communication

Success for business (negotiating, commanding, explaining)

Communication is the gate to success.

Avoidance of interpersonal issues caused by poor communication.

Individuals spend 70% of their working hours communicating, reading, speaking and listening.

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External and Internal Communication

Internal Communication

Superiors

Subordinates

Core worker

External Communication

Customers

Suppliers

Public

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Forms of Communication

1. Verbal Communication

2. Non-verbal Communication

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Verbal Communication

Group Activity

Yesterday, I went to Kurunegala food city at 4.30 pm with my friend John. John is a nice

friend and he is fat and tall. I had few goods to buy and I was walking around the shelves

in the food city to look for the items I want to buy. While I was busy with looking for

items, my friend who was jobless was busy with chatting with his girlfriend over Viber.

About 10 minutes passed and I saw a man wearing a dark blue shirt and a black trouser

is looking at me at the entrance. He was wearnign a brown colour jacket and an old

black fedora (hat). I was surprised as to why he is staring at me like this. I tried to

ignore it and continue shopping. After about 2 or 3 minutes, I again looked at the

entrance to see whether he has gone. Then, I saw that this man was talking to a middle-

aged lady in a light green frock and with a grey hair. The hand bag of that lady was

leather one. She seems to be bothered by something. There was a child standing close to

this lady and that child was playing with a green colour toy. The child very thin and

dirty.This man pointed a figure at me and told something to that woman who looked

really bothered by this man. After sometime, I saw that my friend is missing.

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I tried to call him but his phone was switched off. I was really confused. I was thinking

whether there is any connecting between this man talking to the woman and my friend

suddenly gone out of the place. I was lost in thoughts for few minutes and in the next

moment I was surprised to see that the man is also missing out of nowhere. I

approached one of the service ladies in the right corner on the right side of the

entrance. She was looking very tired. She was wearing a silver necklace and red colour

ear rings. I asked her whether she saw my friend. She said that he walked away from the

place with a girl who came with her father. “That father was looking at you as you came

with him” she continued. I understand what happened. He has met his girlfriend

accidently and might have gone to “No limit” for buying some clothes for New Year.

Cursing him for what he did, I paid the bill and walked out of Foodcity to look for a taxi.

While I was looking around I saw that man approaching me from distance. I quickly

took a blue colour taxi driven by a young person with a blue three-quarter trouser and a

red T-shirt with a tattoo on his right hand and a heavy nickel necklace around his neck.

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• Speaking • Writing • Discussing • Listening

Words arranged in a way to create meanings.

Verbal Communication

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Features of Verbal Communication

Structured Conscious International

Easier to control

Less reliable than nonverbal communication

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Communicating without the use

of words.Gestures Postures

Vocal qualities Attitudes

Non Verbal Communication

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Less structured Most often unconscious Less intent

Often difficult to control

More reliable than verbal

communication

Features of Non-Verbal Communication

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Non-Verbal Communication

Group Activity

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Flow of CommunicationBased on

relationships

Formal

Informal

Based on flow of directions

Upward

Downward

Sideward

Based on methods used

Oral

Written

Gestural

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Barriers to Communications

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Barriers to Communications

Physical/environmental

barriers

Barriers caused by wrong medium Semantic barriers

Cultural barriersPsychological and

attitudinal barriers

Barriers caused by varying

perception of reality

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Physical and Environmental Barriers

• Time• Place• Space• Climate• Noise

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Barriers Caused by Wrong Medium

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Semantic Barriers

Semantic barriers occur when the sender and receiver have different understandings of the message due to words with multiple meanings.

Sender- “Do this activity bimonthly”(twice per month)

Receiver-Every other month

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Examples

Crash 1. Auto accident2. Drop in the Stock Market3. To attend a party without being invited4. ocean waves hitting the shore

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Cultural Barriers

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Cultural Barriers (V)

• North America-Victory or Peace

• England & Australia- take this

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Cultural Barriers (Ok)

• North America-things are going well

• France- a person is though to be worthless

• Japan- money• Brazil, Russia &

Germany- something not appropriate for workplace

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• Germany-01

• Japan- 05

• North America- Good

Job

Cultural Barriers (Thumbs Up)

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• Germany-01

• Japan- 05

• North America- Good

Job

Cultural Barriers (Hook ‘em Horns)

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• Europe-disagreement

• North America- signal for greeting or to get someone’s attention

Cultural Barriers (Waving Hand)

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Psychological/Attitudinal Barriers

Moods Attitudes

Relationships

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Barriers caused by varying perception of reality

Level of knowledge

Unfamiliarity with subject

matter

Lack of analytical

skills

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Overcoming Barriers to Communication

Know your subject and use simple language

Focus on the purpose

Know your audience

Be organized Improve

communication skills

Avoid technical jargons

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Group Communication

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Factors Affecting Group Communication

Size

Longevity

Leadership

Perception and self-concept

Status

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Size

• Small in size-better communication• Large group-fewer opportunities to

interact

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Longevity

Groups formed for short term goals

will only focus on the goal

Groups formed for long term goalswill have time to

interact with each other

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Leadership

• Leadership styles in the group leader affect the communication among them.

Authoritative Democratic

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Perception and Self-Concept

• How a member sees and perceives himself and his status affect the nature of relationship he maintains with others

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Status

• Social life, living condition and social class affect the way they interact with each other.

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