Communication

COMMUNICATIONORAL COMMUNICATION

PRESENTED BY:Abdal Khan

Mian Jawad Shah

Syed Ibrahim Shams (5958)

17.Nov.2014ORAL COMMUNICATION 1

CONTENT

• Communication

• Basic Forms of Communication

• Elements of Communication

• Communication in an Organization

• Video

• Effective Communication

• Ways to become a better communicator

• Combine Words And Body Language

• Listen Attentively

• Use The Appropriate Words

• Practice Constantly

• Communication Barriers

• Factors of Communication Barriers

• How to Overcome Barriers

• Video


COMMUNICATION

Communication is the transfer of information fromone person to another person. It is the way ofreaching others by transmitting ideas, facts,thoughts, feelings & values.

It is defined as the interchange of thoughts oropinions through shared symbols.

e.g. Language, Words, Phrases, Body

language etc.

The word “communication” is derived from aLatin word “communicare” which meansShare, Participate, Impart.


BASIC FORMS OF COMMUNICATION

There are two basic forms of communication:

• Verbal Communication

• Non-Verbal Communication


BASIC FORMS OF COMMUNICATION

Verbal Communication:

Verbal communication (vocal included)

contributes to 45% of our communication. It

involves the use of language and meaning (either

oral or written).

Non-verbal Communication:

Non verbal communication is the conscious andunconscious body movements in communication thatcouple with physical and environmental surroundings.Non verbal communications are those which are notexpressed orally or in writing and includes humanelements associated with communication


ELEMENTS OF COMMUNICATION PROCESS

• Sender:

It is the person who intends to make contact with theobjective of passing the message to other persons.

• Message:

This is the subject matter of the communication which isintended to be passed to the receiver from the sender.

• Encoding:

The process of converting the message into communicationsymbols.

• Channel:

Message encoded into symbols are transmitted by thesender through a channel.

• Receiver

The person or group to whom the message is directed.

• Decoding

The receiver translates the words and symbols used in themessage into idea and interprets it to obtain its meaning.

• Feedback

It is the way of judging the effectiveness of the message.


COMMUNICATION IN AN ORGANIZATION

There are two main types of Communication in an organizational setting.

• Internal Communication (HAVE TWO MORE TYPES)

• Formal Communication Network (SUB-DIVIDED INTO THREE TYPES)

• Downwards Flow

• Upwards Flow

• Horizontal Flow

• Informal Communication Network

• External Communication (HAVE TWO MORE TYPES)

• Formal Communication Network

• Informal Communication Network


EFFECTIVE COMMUNICATION

Effective communication skills play an important role in various aspects of our lives. Its primary

goal is to convey your feelings or message to others; the clearer the better.

Four Ways To Become a better communicator:

• Combine Words And Body Language

• Listen Attentively

• Use The Appropriate Words

• Practice Constantly


COMBINE WORDS AND BODY LANGUAGE

If you want to communicate your ideas and

emotions, facial expressions and body gestures

can be just as effective as their verbal counter

parts. And by combining body movements

along-with words, you can achieve better

clarity of thought and convey the information

in a clear-cut style.

The words and expressions should match with

the message that you will deliver. If you are

delivering a negative message, there should

not be any smile on your face.


LISTEN ATTENTIVELY

Listening is very much a part of effective

communication. In order to deliver the

message in a powerful way, you have to

acknowledge what others are saying and put

the spotlight on them. After listening to others,

you can take sometime to recollect your

thoughts so that you will deliver a meaningful

output.


USE THE APPROPRIATE WORDS

While speaking, it is required to use the proper words that your counterpart can relate to. If you

are not sure about the usage of a word, you better abstain from using it.

Correct pronunciation should be used. The right kind of tempo and volume should be maintained

throughout your speech. It is required to test and modulate your voice so that others will show

interest in what you are saying.


PRACTICE CONSTANTLY

Effective communication skills can be developed through constant practice. You can observe

how experts speak at various instances. Learn from them.

Exercise restraint when you are stressed. While maintaining your stand on a particular point, there

will be instances where you should go for compromise, so that you can regain confidence to

speak in a better way.


COMMUNICATION BARRIERS

There are many reasons why interpersonal

communications may fail. In many

communications, the message (what is said)

may not be received exactly the way the

sender intended. It is, therefore, important that

the communicator seeks feedback to check

that their message is clearly understood.


FACTORS OF COMMUNICATION BARRIERS

• The use of jargon

• Emotional barriers and taboos

• Lack of attention, interest, distractions, or irrelevance to the receiver

• Differences in perception and viewpoint

• Physical disabilities such as hearing problems or speech difficulties

• Physical barriers to non-verbal communication

• Language differences and the difficulty in understanding unfamiliar accents

• Expectations and prejudices which may lead to false assumptions or stereotyping

• Cultural differences


HOW TO OVERCOME COMMUNICATION BARRIERS?

It is very important to recognize and overcome

barriers to effective communication for

operational optimization.

Some of the steps that can be taken in this

respect are:

• Feedback and upward communication

• Improve listening skills

• Develop writing skills

• Avoid credibility gaps


THANK YOU

Thank you for listening to us

Any type of question will be welcomed


Communication

Education

Transcript of Communication