COMMUNICATION

Presented by,

K.I.E. Dharmasiri

08/MS/120

Department of business management

Overview

What is communicationProcess of communicationBarriers for communicationTypes of communication

What is communication

Communication is the transfer and understanding of meaning.

Communication is the process by which information is exchanged and understood by two or more people.

Process of communication

Sender

Encoding

Channel

Decoding

ReceiverMessage

Understanding

Feedback

Barriers for the communication

EmotionsFilteringInformation overloadLanguageNational cultureBadly expressed messageSemantic problems

Types of communicationBased on communication channels

verbal communication-Oral & written communication using words.

Nonverbal communication- Message sent through human actions & behaviors rather than words.

Based on style & purpose

Formal communication- Communication that flows based on official chain of command.

Informal communication- Communication that is not defined by the organization’s hierarchy.

Summary