INSTANT MESSAGING

Presented By :

Sana Riaz

Roll no:F1F12MCOM0185

DEFINITION

Instant messaging (IM) is a form of online communication that

allows real-time (or close to real-time) interaction through personal

computers or mobile computing devices. Users can exchange

messages privately, similar to email or join the group conversation,

HISTORY

o First real instant messaging program was developed in

1987.

o In 1996, Israeli Software firm named Mirabilis

launched ICQ,

o In 1997, AOL released AOL Instant Messenger

(AIM)

o By 1998, AOL has purchased Mirabilis.

o Appearance of new networks like Yahoo and MSN

WHO’S DOING IT?

1. Large and growing numbers of teens

2. today’s and tomorrow’s college students

3. colleges and universities are adding IM to campus functions

4. Some institutional libraries have set up online reference desks

with IM applications

How does it work?

Log In with customer ID

Able to send messages

Basic formatting of text

Addition of multimedia files

Message is sent

STAGES FOR SUCCESSFULL INSTANT MESSAGING

PLANNING

• Are you asking something?

• Are you responding to someone

WTITING

• Informal with friends

• formal in business

COMPLETING

• Quickly scan each message.

• Simply press the send button.

INSTANT MESSAGING FEATURES

Sharing Web links

Sharing videos

Video chat

Text chat

Conference

Mobile capabilities

Sharing files

Sharing images

Chat history log

Interoperability with other IM networks

HOW DOES IM DIFFER FROM EMAIL?

Fundamentally, the difference between IM and email is the notion of presence. This means that users of the IM system are aware that other users have logged in and are willing to accept messages. Unlike email, IM content can only be sent to users who are logged in to the system and accepting messages. If users are not logged in, others do not have the ability to send them messages.

DIFFERENT KINDS OF IM:

IRC (Internet Relay Chat) is

granddaddy of IM—introduced in

1988

AOL Instant Messenger (AIM) is,

by far, the most widely used IM

service

Yahoo and MSN also offer

messaging services .

Skype

Facebook

Google Talk is new player .

BENEFITS OF INSTANT MESSAGING:

Connect Team Members

Break Down Barriers

Saving cost .

Save travel time.

Wide availability.

Enhanced collaboration.

Information archieving.

Employee satisfaction.

Rapid response.

THREATS AND SECURITY ISSUES

Hijacking

Denial of Service

Identity theft

Information leaks.

Worms, viruses, etc.

LEGAL ISSUE:

The scandal had started when Pakistani-American

businessman Mansoor Ijaz claimed last year of having

received a message from Haqqani to deliver a

confidential memo to Admiral Mike Mullen, regarding a

possible military takeover.

INSTANT MESSAGING STATS:

While texting:

32% of 15-24 year olds also watch TV

18% also listen to music

10% browse the internet

6% also are reading

70% of 15-24 year olds say they could not live without their mobile phone

TIPS FOR USING INSTANT MESSAGING FOR BUSINESS

Keep your instant messages simple

Organize your contact lists.

Be aware of virus and security risks.

Don’t Share personal data or information

Don’t Allow excessive personal messaging at work.

Don’t Confuse your contacts with a misleading

Don’t use instant messaging to communicate confidential

or sensitive information user name.

CONCLUSION

Actually it is a unique tool of communication that affects

everyone differently depending upon the personality and

social nature.