Communicating inGroups

Prepared by Kim Soltysik RN MScN

Outline For Lecture

ObjectivesOverviewActions Guidelines

Overview

Overview of what Relational CaringWorking In Groups

Recognize relational capacities.What skills are required for Relational Nursing PracticeGroups

What is Relational Practice?

Is the humane process of respectful, compassionate and authentic

interest of inquiry onto another’s (and one’s own) experiences.

Hartrick Doane (2002)

It requires personal disclosure, the person must be open to be in “the

moment”

Skills of Relational Practice

Let it be – don’t act to seek change. Use techniques that demonstrate “presence”.(eye contact, touch)Listening – hearing, not judging, not directing, no dominating. Wait your turn.Observe what is going on with the person speaking, how is that affecting you?Look for meaning – beyond the surface. Intentionality. Identify with family for the greater understandingReimage the actual person/group.

Guide lines

Try to gain an understanding of the other person.Clarify what has meaning for the other person.Realize their own choices and their power to create their own change.Respect and try to act on their choices.

Groups – why, why, why?

Your life and career is now and always will require interaction with other people – mostly in the form of groups.

Family life, social life, work life all take place in a group.

It important to know how to work in groups to be effective in life.

Introvert vs. Extrovert

IntrovertsFeel

comfortable in thinking before they

talk and contemplate

before sharing ideas.

ExtrovertsEnjoy fast-

paced conversations and quick exchanges of partially

formed ideas.

Introverts

Use fewer and more measured words when speakingPrefer not to share ideas until fully formedTend to not respond quickly to questions, because they wait to give their best answers.

Extroverts

Extroverts get excited about their ideas and do their best work when allowed to talk them through to conclusion.

These people feel comfortable in sharing ideas to get the reactions of others.

This does not mean they believe what they say “devils advocate.”

Introverts : The Giraffe can only reach the tender leaves by sticking its neck out.

Extroverts – just a thought

It has been estimated that we have 1500 thoughts per

day!

There is no need to share everyone

Success

Success is knowing

the difference between cornering

people and getting them in

your cornerBill Copeland

Group think

Definition• When a group

dynamic in which loyalty to the group and group approval, members are afraid to express conflicting ideas and opinions = Power over Practice!

Him-m-m• Can you think of

examples of when individuals have surrendered to the power of a group to be loyal and smooth things over?

Types of Leader Roles – group conveners

Transactional leaders :focus on contracts and contractual agreements.Manager: Managers focus on daily operations in real time. Often seen as the middle manTransformational leaders: focus on empowering others to higher levels of motivation. Great leaders.

Leaders (continued)

Authoritarian: Leaders who lead with strong control, allow for little input and provide few options.

Leaders who lead with little control use are said to be laissez-faire style .

Do you know your style?

Functional Task Roles of Group Members

• Initiator• Informer,

seeker, giver.

• Elaborator• Orienter

• Energiser • Procedure

technician• Recorder

Maintenance Roles

• Encourager• Harmonizer• Compromiser• Standard

setter• Commentator• Follower

Non – productive group behaviours

• Aggressor – Critical and attacks others• Blocker – Rejects ideas or argues them to death.• Joker - Disruptive, fails to take tasks seriously.• Avoider- Whispers, day dreams, doodles,

univolved in the group. • Self confessor – Uses the group to discuss

personal issues or views unrelated to group.• Recognition seeker: seeks attention, grand

stands, may seem odd seeking the leaders favor

Group Development

• Forming: Why? • Storming: What

to do?• Norming:

Others expectation?

• Performing:My role?

• Adjourning: Next?

ChallengerDisaster

Was it group think?