Communicating Effectively With Employees

8/21/2019 Communicating Effectively With Employees

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COMMUNICATE - SLIDE 1 OF 56 © Copyright Compliware !!"

SAFETY TRAINING

CORPORATE

SAFETY TRAINING

© Copyright Compliware !!"

OS#A $ CF% 1$1!&1$6

COMMUNICATING SAFETYTO EM'LO(EES

WELCOME

% TC-141

SAFETY


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COURSE OBJECTIVES

Discuss How To Communic!" E##"c!i$"%&'

Discuss How E##"c!i$" Communic!ion Im()o$"s S#"!&'

Discuss Su(")$iso) R"s(onsi*i%i!i"s'

Discuss T+" Conc"(!s O# Communic!ion'

In!)o,uc" T+" A(()is% )oc"ss'

)#AT )E )ILL CO*E% DU%IN+ T#IS T%AININ+ SESSION,


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BASIS FOR THIS COURSE

E##"c!i$" Communic!ion R"su%!s In A S#") .o)/(%c"'

E##"c!i$" Communic!ion R"su%!s In Hi0+") )o,uc!i$i!&'

D"$"%o(m"n! O# Im()o$", A!!i!u,"s Tow), .o)/'

Goo, A!!i!u,"s R"su%! In )o,uc!i$" .o)/'

Goo, A!!i!u,"s D)i$" S#" B"+$io)s'

S#" B"+$io)s M"n S#") .o)/(%c"'

)#( T#IS T%AININ+ IS ESSENTIAL TO (OU% SAFET( AT )O%.,


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COMMUNICATE - SLIDE / OF 56 © Copyright Compliware !!"

A%% Em(%o&""s'

S#"!& Commi!!""s'

Co)(o)!" Mn0")s'

D"()!m"n! Mn0")s'

Fi)s! in" Su(")$iso)s'

Acci,"n! In$"s!i0!ion T"m M"m*")s'

COURSE ATTENDEES

)#O S#OULD ATTEND T#IS T%AININ+ SESSION,


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YOUR INSTRUCTOR

YOUR INSTRUCTOR


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ABOUT THIS COURSE

T+is Cou)s" Is In!"n,", To )o$i," Su(")$iso)s An,

Em(%o&""s .i!+ An O$")$i"w O# T+" T"c+ni2u"s T&(ic%%&

Us", In Communic!in0 E##"c!i$"%& A! .o)/' T+is T)inin0 .i%%

Ai, Si0ni#icn!%& T+os" Su(")$iso)s .+o H$" No! Us", T+"s"T"c+ni2u"s In T+"i) D&-!o-,& Du!i"s An, R"s(onsi*i%i!i"s In

T+" s!' T+" T)inin0 Is No! M"n! To R"(%c" O!+") T)inin0

R"2ui)", B& T+is Com(n& O) O!+") Ou!si," A0"nci"s'

T#E SCO'E OF T#IS COU%SE,


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Im()o$" 3u%i!&'

Im()o$" A*s"n!""ism'

Min!in H((i") .o)/ Fo)c"'

R",uc" Inu)& n, I%%n"ss R!"s'

Acc"(!nc" o# Hi0+-Tu)no$") Jo*s'

.o)/")s F""% Goo, A*ou! T+"i) .o)/'

R",uc" .o)/") Con#%ic! in !+" Con,uc! o# .o)/'

E%"$!" .o)/ E!+ics !o Hi0+") "$"% o# Aw)"n"ss'

+OOD COMMUNICATION )ILL #EL',

COMMUNICATION IS IMORTANT


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COMMUNICATION %EUI%ES,

A M"ss0"'

Un,")s!n,in0'

A S"n,") An, A R"c"i$")'

COMMUNICATION IS IMORTANT

AUTHORITY 5 ACCOUNTABIITY

EMOYEES

SUERVISION

MGMT'Two .& S!)""!

6Con!inu",7


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.HAT IS COMMUNICATION8

Communic!ion Is O#!"n R"#"))", To As T+" N"!wo)/ T+!

Bin,s To0"!+") A%% O# T+" M"m*")s An, Ac!i$i!i"s .i!+in An

O)0ni9!ion' T+is Is Don" T+)ou0+ T+" T)nsmission O#

In#o)m!ion: I,"s: An, A!!i!u,"s' Communic!ion S&s!"msMus! H$" Con!)o%s In %c" .+ic+ M"su)" T+"i)

E##"c!i$"n"ss' Communic!ion Is T+" ;"& To D"$"%o(m"n! An,

Min!"nnc" O# A Goo, F%ow O# In#o)m!ion To An, F)om A%%

Em(%o&""s An, Mn0"m"n!'

LET2S DEFINE O%+ANI3ATIONAL COMMUNICATION,


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is!"n Ac!i$"%&'

Communic!" Concis"%&'

D"$o!" Tim" An, A!!"n!ion'

Mn0" Tim" An, S"! )io)i!i"s'

Gi$" C%"): E##"c!i$" Ins!)uc!ions'

B" F%"



.)i!" E##"c!i$"%&: Don=! Mi< Issu"s'

D"$"%o( .)i!!"n 6A!!in*%"7 Go%s'

D"#in" Jo* 3u%i#ic!ions In Su##ici"n! D"!i%'

.)i!" Concis"%&: Don=! O$") Com(%ic!" Issu"s'

)"()" Concis" Ac!ion %ns Fo) C)i!ic% Ts/s'

R", An, Un,")s!n, .)i!!"n Co)(o)!" o%ici"s'

E



MANAGEMENT=S ROE

Su((o)! T+" )o0)m'

;now T+" .)i!!"n o%ici"s'

G"! In$o%$", In S#"!&' ")n>

Ensu)" You) Su((o)! Is Visi*%"'

Im(%"m"n! .&s To M"su)" E##"c!i$"n"ss'

Au,i! T+" Fci%i!& To D"!")min" S("ci#ic S#"!& N"",s'

A!!"n, T+" Sm" T)inin0 As You) .o)/")s'

In!")c! .i!+ You) .o)/")s: ")n T+"i) )o*%"ms'

Insis! On ")io,ic Fo%%ow-u( 5 )o0)m R"$i"w' Fo%%ow-u( On T+" Ac!ions You Too/'

SU''O%T F%OM MANA+EMENT IS C%ITICAL,

Safety



THE SUERVISOR=S ROE

En#o)c" E


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;now T+" T)inin0 N"",s O# His O) H") .o)/")s'

B" Aw)" O# C+n0in0 Con,i!ions R"2ui)in0 N"w T)inin0'

B" Cons!n!%& Aw)" O# S#"!& Con,i!ions In T+" .o)/(%c"'

Ensu)" .o)/")s A)" Inc%u,", In T+" S#"!& )oc"ss'

So%ici! I,"s Fo) S#"!& Im()o$"m"n!s F)om .o)/")s'

In!")c! C%os"%& .i!+ T+" Com(n& S#"!& O##ic")'

H%! An& O(")!ion .+")" ")son% Inu)& Cou%, R"su%!'

R"0),in0 S#"!& T)inin0>

SUERVISOR RESONSIBIITIES

SAFET( T%AININ+ - T#E SU'E%*ISO% MUST,

S#"!&T)inin0



Ac! As A Con,ui!: U(w), An, Downw),'

Ac! As A Fi%!"): Us" You) E



T)"! A%% ?N") Miss"s@ As An Acci,"n!'

R"(o)! I! In .)i!in0'

In$"s!i0!" T+" Cus"'

Docum"n! I! In .)i!in0'

D"!")min" Co))"c!i$" M"su)"s'

U(,!" An, Anno!!" .)i!!"n o%ici"s'

Fo%%ow U( To Ensu)" Com(%inc"'

R"0),in0 N") Miss"s>

NEA% MISSES - T#E SU'E%*ISO% MUST,

SUERVISOR RESONSIBIITIES6Con!inu",7



A(()o()i!" S#"!& T)inin0'

;now%",0" o# ")son% R"s(onsi*i%i!&'

;now%",0" o# S#"!& )oc",u)"s'

;now%",0" o# S#"!& In#o)m!ion'

;now%",0" o# Mc+in"s o) E2ui(m"n!'

;now%",0" o# Fci%i!& O(")!ions'

)#AT2S LEFT IDEALL( IS ATTITUDINAL )#IC# D%I*ES 4E#A*IO%

ELIMINATE UNSAFE 4E#A*IO% T#AT IS D%I*EN 4( LAC. OF,



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SUERVISOR

RESONSIBIITY ACCOUNTABIITY

DEEGATIONAUTHORITY

R"0),in0 You) A*i%i!& !o Su(")$is">

COM'ONENTS OF SU'E%*ISION,



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RESONSIBIITY ACCOUNTABIITY

AUTHORITY

REMOVE ANY ONE AND YOU CANNOT EFFECTIVEY SUERVISE

COM'ONENTS OF SU'E%*ISION,



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S#"!& Is On" O# You) S("ci#ic Du!i"s'

You A)" R"s(onsi*%" Fo) Con!)o%%in0 You) .o)/ A)"'

You Mus! B" ;now%",0"*%" O# You) R"s(onsi*i%i!i"s'

Au!+o)i!& Is N"",", To C))& Ou! R"s(onsi*i%i!i"s'

%ES'ONSI4ILIT( IN SU'E%*ISION,




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Au!+o)i!& Is A*so%u!"%& C)i!ic%'

Au!+o)i!& Mus! B" Comm"nsu)!" .i!+ R"s(onsi*i%i!&'

Au!+o)i!& A%%ows You To T/" Ac!ion'

Au!+o)i!& A%%ows You To Co))"c! D"#ici"nci"s'

Au!+o)i!& Mus! B" Con!)o%%",'

Accoun!*i%i!& Is N"",", To Con!)o% Au!+o)i!&'

AUT#O%IT( IN SU'E%*ISION,




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Accoun!*i%i!& Is T+" C+"c/ An, B%nc"'

Accoun!*i%i!& Mus! B" A(()o()i!"'

Accoun!*i%i!& M"su)"s Com(%inc"'

Accoun!*i%i!& Mus! B" Us", In Consonnc"

.i!+ R"s(onsi*i%i!& An, Au!+o)i!&'

ACCOUNTA4ILIT( IN SU'E%*ISION,




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TO VARYING DEGREES A

EMOYEES HAVE

RESONSIBIITIES:AUTHORITY

AND ARE ACCOUNTABE

FOR SAFETY'

E*E%(ONE IS %ES'ONSI4LE FO% SAFET(,



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THE EMOYEE=S ROE

G"! In$o%$", In T+" S#"!& )o0)m'

Con!)i*u!" To M/" Co))"c!i$" Ac!ions'

Un,")s!n, How You) B"+$io) A##"c!s Jo* S#"!&'

R"(o)! A%% Acci,"n!s An, N")-miss"s Imm",i!"%&'

B" )oc!i$" An, )o#"ssion%'

R"(o)! A%% S#"!& )o*%"ms O) D"#ici"nci"s'

Fo%%ow-u( .i!+ An& A,,i!ion% In#o)m!ion'

SAFETY

STUFF

)IT#OUT EM'LO(EE SU''O%T T#E '%O+%AM )ILL FAIL,


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?Fi)s! Im()"ssions T"n, To B"

s!in0 Im()"ssions@

?You N"$") G"! A S"con, C+nc"To M/" A Goo, Fi)s! Im()"ssion@

NE) EM'LO(EE - FI%ST CONTACT,

ERFORMING JOB INSTRUCTION


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D"#in" YOUR Go%s Fo) T+" M""!in0'

B" O("n To T+" Go%s O# T+" N"w Em(%o&""s'

B" F%"


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Mo!i$!" Tow), S#"!& n, E##ici"n! Jo* Accom(%is+m"n!'

E


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1 O# .+! ." R",'

O# .+! ." H")'

O# .+! ." S""'

O# .+! ." S"" An, H")'

O# .+! ." S& As ." T%/'

O# .+! ." S& As ." Do Som"!+in0'

SAFET( T%AININ+ - )#AT )E %EMEM4E%,

S#"!& Ins!)uc!ion Mus! B" E$%u!",

Con!inu%%& In O),") To Ensu)" .o)/

B"+$io) R"#%"c!s T+" Ou!com"s O#

Co)(o)!" S#"!& T)inin0'

ERFORMING JOB INSTRUCTION6Con!inu",7


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u! T+" Em(%o&"" A! Es"'

D"!")min" T+" Em(%o&""=s Jo* ;now%",0"'

Ensu)" T+" Em(%o&"" Is Com#o)!*%"'

Bui%, Em(%o&""=s In!")"s!'

In!")c! .i!+ T+" Em(%o&""'

Encou)0" )!ici(!ion'

Em(+si9" T+" Em(%o&""=s ")#o)mnc"'

O4 INST%UCTION - MOTI*ATE TO)A%D SAFE 4E#A*IO%,

ERFORMING JOB INSTRUCTION6Con!inu",7


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D"mons!)!" T+" O(")!ion'

Us" A S!"(-*&-S!"( A(()oc+'

S!)"ss ;"& S#"!& oin!s'

Ins!)uc! C%")%& An, Com(%"!"%&'

Ass"ss R"!"n!ion'


O4 INST%UCTION - E7'LAIN AND DEMONST%ATE,

6Con!inu",7


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H$" T+" ")n") T"%% An, S+ow'

H$" T+" ")n") E


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T"%% ")n")s .+o To Go To Fo) H"%('

Ass"ss T+"i) Com#o)! "$"% An, u! ")n")s On T+"i) Own'

.!c+ T+"m C%os"%& Du)in0 T+"i) .o)/ H),"nin0 ")io,'

Fo%%ow-u( O#!"n


As/ 3u"s!ions'

Encou)0" 3u"s!ions To You'

Answ") 3u"s!ions'

R"$i"w ;"& oin!s'

Ass"ss R"!"n!ion' R"in#o)c" osi!i$" )!s O# ")#o)mnc"'

O4 INST%UCTION - FOLLO) U',

6Con!inu",7


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THE RIGHT-TO-;NO. RINCIE

How To R"min S#" A! .o)/

.+! T+" Du!i"s O# His O) H") Jo* Is

T+" Jo* ")#o)mnc" C)i!")i

How His O) H") ")#o)mnc" Is R!",

S("ci#ic S!"(s Fo) Jo* Im()o$"m"n!'

E*E%( EM'LO(EE #AS T#E %I+#T TO .NO),


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ERFORMANCE ARAISAS

' ' ' An E$%u!ion O# A ")son=s

Jo* ")#o)mnc" An, o!"n!i%:

Usu%%& M," B& T+! ")son=sImm",i!" Su(")$iso)'

'E%FO%MANCE A''%AISALS A%E DEFINED AS,


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R"$i"w S#" B"+$io)s As )! O# T+" A(()is% )oc"ss'

A,,)"ss Bo!+ Im()o$"m"n!s An, )o*%"ms'

Em(+si9" ")#o)mnc": No! ")son%i!&'

Us" Fc!s An, E


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ERFORMANCE DISCUSSION

T+" ")#o)mnc" Discussion Is A Two-w& Communic!ion

)oc"ss B"!w""n T+" Em(%o&"" An, His O) H") Su(")$iso)

D"si0n", To Im()o$" O) Min!in Jo* ")#o)mnc" "$"%s'

T+" )oc"ss C"n!")s A)oun,

'E%FO%MANCE A''%AISAL CONSIDE%ATIONS,

T+" Jo* R"s(onsi*i%i!i"sIn,ic!o)sS!n,),s' Jo* ")#o)mnc" .+! T+" ")son ?Do"s@'

%ns Fo) ")#o)mnc" Im()o$"m"n! Jo* Im()o$"m"n!'

%ns Fo) ")son% D"$"%o(m"n! ")son% Im()o$"m"n!'


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You Cn=! Communic!" E##"c!i$"%& I# Con!c! Is Too

In#)"2u"n! o) imi!",' Communic!ion Mus!

H(("n F)"2u"n!%&' I# Acc"(!*%" B"+$io) Is No!

R"in#o)c", As I! H(("ns: n, I# Co))"c!i$"Ins!)uc!ion Is No! Di)"c! n, S("ci#ic:

Un,")s!n,in0 n, Communic!ion .i%% Su##")'

FRE3UENCY OF COMMUNICATION

F%EUENC( OF CONTACT IS C%ITICAL,


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.+"n ")son=s A!!i!u," C+n0"s: His o) H")

B"+$io) .i%% T&(ic%%& Fo%%ow' Assumin0 H" o)

S+" Hs A,"2u!" ;now%",0" o# !+" S#" .o)/in0

Con,i!ions in !+" .o)/ En$i)onm"n!' )he8 (o9Elimi8ate E:ery Other %ea;o8 le

4eha:ior )hat I; Le


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ATTITUDE IS IMORTANT

I# ")son Un,")s!n,s T+! His o) H") S#"!& ! .o)/ is

Con!)o%%*%" in M"su)*%" .&: Acc"(!nc" o# !+" S#"!&

Cu%!u)" s n Ess"n!i% )! o# !+" .o)/ En$i)onm"n! .i%%

B" Inc)"s",' S#" A!!i!u,"s n, B"+$io)s .i%% N!u)%%&

Fo%%ow'

AND>

SAFET( AS 'A%T OF T#E )O%. EN*I%ONMENT,

ATTITUDE - The Key To Safe Behavior

6Con!inu",7


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Onc" S#" A!!i!u,"s A)" A No)m% E%"m"n! In T+" .o)/

En$i)onm"n!: B"+$io) .i%% B" In#%u"nc",' T+"n: "")s

An, Cowo)/")s E


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COMMUNICATE - SLIDE /1 OF 56 © Copyright Compliware !!"

Do (o9 Now U8?er;ta8? The

Li8@; 4etwee8 Moti:atio8 Attit9?e 4eha:ior A8? Sa


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Mn0"m"n! Is R"s(onsi*%" To )omo!" A S#"!& Cu%!u)"'

E$")&on" Is R"s(onsi*%" Fo) Sus!inin0 A S#"!& Cu%!u)"'

A!!i!u," Is T+" ;"& To Sus!inin0 A S#" .o)/ En$i)onm"n!'

;now Si!" B"+$io)s .+ic+ )"$ious%& Cus", Acci,"n!s'

D"$"%o( A is! O# C)i!ic% B"+$io)s'

D"$"%o( A C)i!ic% B"+$io)s C+"c/%is!'

Es!*%is+ ?T)0"!@ B"+$io)s T+! ;""( .o)/")s S#"'

R"0u%)%& R"$i"w T+" S#"!& )o0)m'

R"$i"w: Ass"ss: Fo%%ow-u(: An, R"$is"'

SUSTAININ+ SAFE 4E#A*IO% IS EUAL( IM'O%TANT,

6Con!inu",7

ATTITUDE IS IMORTANT


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THE HUMAN FACTOR

Ru%"s: o%ici"s: Sc+",u%"s: Jo*s E!c': Mus! Accommo,!"

T+" Mo)i!&'

Focus On T+" In,i$i,u% - Bu!: T)& To %"s" E$")&on"'

Goo, B"+$io) Is En+nc", B& Accommo,!in0 T+" Mo)i!&'

%"s" As Mn& "o(%" As Is )c!ic%'

B, B"+$io) S+ou%, B" S!u,i", To D"!")min" Cus!ion'

In T+" En,: "o(%" Mus! Con#o)m To S#" .o)/ )c!ic"s'

Accommo,!ion En,s A! T+" oin! .+")" Uns#" B"+$io)

A##"c!s T+" S#"!& O# O!+")s In T+" .o)/(%c"'

MOTI*ATIN+ T#E CO%E INDI*IDUAL,


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"o(%" Mus! B" T)"!", .i!+ R"s("c! No M!!") .+!

T+"i) osi!ion In !+" Com(n&'

A%w&s T)"! "o(%" .i!+ R"s("c!'

A%w&s T)"! "o(%" E2u%%&'

Assum" "o(%" .i%% T%/' I! .i%% ;""( You S!)i0+!'

N"$") Ri,icu%" S#" B"+$io) In J"s!' E$")'

R"m"m*"): I! T/"s Two To A)0u"' D)w in"'

.%/ Aw& F)om Con#%ic!: An, A,,)"ss I! !")'

A)0u" Cons!)uc!i$"%&: I# You Mus! A)0u"' S"()!" on osi!i$" No!"' A%w&s'

I# S#"!& Is C)i!ic% To T+" Issu": S!n, You) G)oun,'

'E%SONAL DI+NIT( IS C%ITICAL TO +OOD 4E#A*IO%,

6Con!inu",7

THE HUMAN FACTOR


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"o(%" A)" !+" Sum To!% o# T+"i) E


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TRANSACTIONA ANAYSIS

STIMUUS

RESONSE

)"n! - A,u%! - C+i%,

C

A

C

A

T%ANACTIONAL ANAL(SIS,


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T)nsc!ion% An%&sis o) TA .s O)i0in!", *& E)ic

B")n" 6Gm"s "o(%" %&: N"w Yo)/ G)o$" )"ss: Inc':

1K47'

TA Assum"s T+! Ec+ o# Us R"si," in )!icu%)

M"n!% 6E0o7 S!!" ! A%% Tim"s' T+"s" S!!"s A)"

T%ANACTIONAL ANAL(SIS,

1' )"n! ' A,u%! ' C+i%,

6Con!inu",7


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COMMUNICATE - SLIDE /" OF 56 © Copyright Compliware !!"

TA Is Im(o)!n! B"cus" .+"n You A)" In!")c!in0 .i!+ Co-

.o)/")s You Cn 3uic/%& R"co0ni9" .+ic+ E0o S!!" T+"& A)"

O(")!in0 in'

T+"n You Cn A,us! You) B"+$io) .i!+ T+" In,i$i,u%

Acco),in0%&' T+is .i%% O(!imi9" You) In!")c!ion .i!+ Co-wo)/")s'

T+is .i%% H"%( ;""( !+" .o)/ En$i)onm"n! )o#"ssion% n, S#"'


T%ANACTIONAL ANAL(SIS IS IM'O%TANT TO COMMUNICATION,

1' )"n! ' A,u%! ' C+i%,

6Con!inu",7


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COMMUNICATE - SLIDE /$ OF 56 © Copyright Compliware !!"

E##"c!i$" Us" O# TA R"2ui)"s T+! You Un,")s!n, T+"

M"nin0 O# ?S!imu%us@ An, ?R"s(ons"@'

S!imu%us .+! Is Si, o) Don" !o Ini!i!" R"s(ons"'

R"s(ons" B"+$io) As R"su%! o# S!imu%us'

No!" A%% O# Us In!")c! In T+is .& E$")& D&'


STIMULUS *E%SES %ES'ONSE,

1' )"n! ' A,u%! ' C+i%,

6Con!inu",7


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COMMUNICATE - SLIDE 5! OF 56 © Copyright Compliware !!"

S!imu%us 6SUERVISOR7 Jim: I=$" Go! Ano!+") )"ss Down:

G"! T+" .o)/ Don" On T+is )"ss Imm",i!"%&: I Don=! C)"

How You Do I!'

R"s(ons" 6.o)/")7 I ;now .+! I=m Doin0: I .s .o)/in0

H")" .+"n You .")" S!i%% In G)," Sc+oo%>ARENTA STATES Com(%"!"%& In"##"c!i$" T)nsc!ion'

T)nsc!ion Is C)oss",' Ec+ ")son Assum"s A ?)"n!%@

S!!" An, S("/s To T+" O!+") ")sons ?C+i%,@ 6In"##"c!i$"7'


C%OSSED T%ANSACTION,

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6Con!inu",7


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S T I M U

1 U S R E S - O

N S E

No! V")& E##"c!i$"'


C%OSSED T%ANSACTION,

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S C O S S


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S!imu%us 6SUERVISOR7 Jim: Ano!+") )"ss Jus! ."n!

Down: I=m Conc")n", A*ou! )o,uc!ion' How on0 Do You

F""% I! .i%% T/" !o S#"%& M/" R"(i)s on T+is )"ss8

R"s(ons" 6.OR;ER7 I S!i%% H$" !o R"(%c" D)i$" G")'

S+ou%, B" A*ou! Hou)s' Is !+" O!+") )"ss Hi0+") )io)i!&T+n T+is On"8

ARENTA STATES Ec+ ")son Un,")s!n,s T+" Hi0+")

N"",' B"+$io) Is Consis!"n! .i!+ S#" R"2ui)"m"n!s o#

!+" Jo*' T)nsc!ion Is ?A,u%!@ !o ?A,u%!@ 6O(!im%7'


'A%ALLEL T%ANSACTION,

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6Con!inu",7



53/56


STIMUUS

RESONSE


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'A%ALLEL T%ANSACTION,

6Con!inu",7



54/56

COMMUNICATE - SLIDE 5/ OF 56 © Copyright Compliware !!"

Un,")s!n,in0 .+ic+ E0o S!!" A ")son Is O(")!in0 In

.i%% A%%ow You To osi!i$"%& A##"c! T+"i) B"+$io)'

S#"!& An, )o#"ssion%ism On T+" Jo* Cn T+"n B"

Im()o$",' I!s A Sim(%" Conc"(!: .i!+ A i!!%" )c!ic" You .i%% B" A*%"

To In!"0)!" T+is T"c+ni2u" In!o You) Mn0"m"n! S!&%"'

You) ")son% i#" M& A%so B" osi!i$"%& A##"c!",'


Do You S"" T+" V%u" In TA8

T%ANSACTIONAL ANAL(SIS IS SIM'LE AND *ALUA4LE,

6Con!inu",7


55/56


COMONENTS OF A SUCCESSFU ROGRAM

A +OOD SAFET( '%O+%AM )ILL #A*E,

1' DETAIED .RITTEN SAFETY ROCEDURES'1' DETAIED .RITTEN SAFETY ROCEDURES'

' ANNUA REVIE. BY A COMETENT ERSON'' ANNUA REVIE. BY A COMETENT ERSON'

' AN ELTENSIVE EMOYEE TRAINING ROGRAM'' AN ELTENSIVE EMOYEE TRAINING ROGRAM'

4' ERIODIC REINFORCEMENT OF SAFETY TRAINING'4' ERIODIC REINFORCEMENT OF SAFETY TRAINING'' SUFFICIENT DISCIINE REGARDING IMEMENTATION'' SUFFICIENT DISCIINE REGARDING IMEMENTATION'

K' ERIODIC FOO.-U TO ;EE THE ROGRAM CURRENT'K' ERIODIC FOO.-U TO ;EE THE ROGRAM CURRENT'

THAN; YOU FOR ARTICIATING


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Do &ou +$" n& 2u"s!ionsDo &ou +$" n& 2u"s!ions

conc")nin0 !+" cou)s" m!")i%conc")nin0 !+" cou)s" m!")i%w" +$" us! co$")",8 %"s"w" +$" us! co$")",8 %"s"

con!c! &ou) cou)s" #ci%i!!o)con!c! &ou) cou)s" #ci%i!!o)

! &ou) #ci%i!&'! &ou) #ci%i!&'

?

THAN; YOU FOR ARTICIATINGIN THIS TRAINING ROGRAM

Communicating Effectively With Employees

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