Communicating Effectively in the Kommunication

Karnival

Communication defined

• Communication is the ability to share information with people and to understand what information and feelings are being conveyed by others.

The Kommunication Karnival

• Verbally or vocally including the tone and pitch

• Gestures• Facial Expressions• Eye Contact• Signs • Listening

Communication Carnival

MessageChannel

Feedback

Context

Context

Context

Context

Sender

Receiver

The Sender

• To be an effective communicator…

– Know the subject

– Know your audience

The Message

• Written, oral, and nonverbal communication can be affected by..– The sender’s tone of voice– How the message is organized– What is said and what is left out– Personal feelings and intellect

The Channel

• Messages are conveyed through channels..

– Verbally through face to face meetings– Telephone/videoconferencing– Written- letters, emails, memos and reports

The Receiver

Enters into the communication process with

ideas and feelings that will influence

their understanding of your message

and their response

The Feedback

• Comes in the form of verbal and non-verbal communication.

• Can come in the form of “Stories at Work”

The Context

• The context is all around, it is the situation in which your message is delivered.

– Surrounding environment– Culture

Breaking Down Kommunication Barriers at all the Stages

• The Message- If it is to lengthy, disorganized or error ridden you can expect misunderstanding or misinterpretation

-Take time to make your message clear and concise..

-Use the KISS principle

Breaking Down the Barriers continued..

• Use of poor verbal and body language can confuse the message.

-Understand the words you are using.. In other words don’t use words in the wrong context.

- Body Language should match your words!

Barriers in Context

• Occur when too much is offered too fast

• Sometimes less means more.. Be mindful of the other persons demands and what is going on around them

Making the Kommunication Karnival go more smoothly

• We all communicate differently

– Understand your own communication style– Understand the style of those with whom you

work or will be communicating

Self-Assessment Exercise

• Complete all 24 questions on the questionnaire

• Review and discuss answers

• The communication process and working at ever level to keep it clear

• Your audience• Your own communication style • The communication style of others • That communication is more than just talking it’s

getting your point across exactly how you want it to be understood