Communicating and Collaborating Through the Cloud
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COMMUNICATING AND COLLABORATING THROUGH THE CLOUD
Steve Saunders
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AGENDA
Workplace of tomorrow
Simplify and enhance collaboration
Best of breed integration
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Introduction
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INTRODUCTION
Employer measured and paid for
presence
Convention demanded
Employers expected
Resources needed
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INTRODUCTION
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INTRODUCTION
Expectation
Cloud-based applications & data
Powerful mobile devices
Always on connectivity
Hyper connected
Always available employees
Mobile
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INTRODUCTION
Time and presence
Connectivity and collaboration
LESS CRITICAL
Expectation
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INTRODUCTION
Be aware of the
out of sight, out of mind
syndrome “
”
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OBSERVATION
Voice
3 observations
1st
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OBSERVATION
Powerful complementary technologies
3 observations
2nd
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OBSERVATION
! Outdated legacy voice systems
3 observations
3rd
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OBSERVATION
Won by cost-control army
Controlling cost Driving Innovation
3rd
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OBSERVATION
Productivity Collaboration Engagement
3rd
No Employee Support
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DISRUPTIVE FACTORS
Disruption Mobility
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DISRUPTIVE FACTORS
A consumption based architecture through cloud solutions
A robust wireless infrastructure
UCC suite
UCC
3 solutions
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DISRUPTIVE FACTORS
Disruption
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DEFINITION
Instant messaging & presence
Conferencing & collaboration
Unified messaging
UCC
1
2 7
6
5 4
3
Telephone
Contact centre
Mobility
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60%
DEFINITION
Work faster
Undertake more tasks
Improved work quality
Employees
With right technology:
Positive engagement
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Workplace of tomorrow
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WORKPLACE OF TOMORROW
Lift employee productivity
Lower operational costs
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WORKPLACE OF TOMORROW
Multiples Styles Ways of collaborating
Devices Applications
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WORKPLACE OF TOMORROW
Work output
measured by task or activity
rather than by location
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WORKPLACE OF TOMORROW
Progressive companies
Working in the right place at the right time
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WORKPLACE OF TOMORROW
Mobile workers Reachable Flexibility
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WORKPLACE OF TOMORROW
Better Collaboration Choices Costs
Mobile workers Reachable Flexibility
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WORKPLACE OF TOMORROW
Connectivity Outcome driven
Better Collaboration Choices Costs
Mobile workers Reachable Flexibility
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WORKPLACE OF TOMORROW
Challenge Support technology Flexible
Connectivity Outcome driven
Better Collaboration Choices Costs
Mobile workers Reachable Flexibility
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Simplify and enhance collaboration
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1 of the top 3 most important
technologies for success
99%
THE EVOLUTION OF UCC TO A CONSUMPTION MODEL
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!
Traditionally high barrier to entry
Potential risk of low user adoption
99%
THE EVOLUTION OF UCC TO A CONSUMPTION MODEL
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surveyed CIOs consider cloud based UCC solution 70%
THE EVOLUTION OF UCC TO A CONSUMPTION MODEL
Cloud computing = saviour for true UC
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Almost zero upfront infrastructure investment
0
More efficient resource utilisation
Usage based costing/ Utility style pricing
Ability to scale to business demand
BENEFITS OF THE UCC CONSUMPTION MODEL
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Consumption model must:
Be genuine
Allows flexibility and commercial terms
BENEFITS OF THE UCC CONSUMPTION MODEL
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Best of breed integration
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No single platform offers best of breed features
Preserve existing investment
FACT
INTEGRATION
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Rollout can be staged based on business need, geography or technology
Minimise user impact
INTEGRATION
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Utilise the concept of Service Catalogue
Offer the choice:
What technology/applications best suit their budget and work group style
INTEGRATION
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Conclusion
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Productive work environments
Increased operational effectiveness
UCC
CONCLUSION
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Multiple work styles and preferences of the
workforce
UCC
CONCLUSION
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Organisations need to create a flexible architecture to be:
Easily scalable (Up & Down)
Consumption base
CONCLUSION
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Across multiple
geographies
Increasingly mobilised workforce
UCC
CONCLUSION
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COMMUNICATING AND COLLABORATING THROUGH THE CLOUD
Steve Saunders