Communicating Across Cultures - Assets...A Communicating clearly – good and bad news B Managing...
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Cambridge University Press 978-0-521-18198-3 – Communicating Across Cultures Bob Dignen Frontmatter More information © in this web service Cambridge University Press www.cambridge.org Communicating Across Cultures Bob Dignen Cambridge Business Skills
Transcript of Communicating Across Cultures - Assets...A Communicating clearly – good and bad news B Managing...
Cambridge University Press978-0-521-18198-3 – Communicating Across CulturesBob DignenFrontmatterMore information
© in this web service Cambridge University Press www.cambridge.org
Communicating Across CulturesBob Dignen
Cambridge Business Skills
Cambridge University Press978-0-521-18198-3 – Communicating Across CulturesBob DignenFrontmatterMore information
© in this web service Cambridge University Press www.cambridge.org
c a m b r i d g e u n i v e r s i t y p r e s sCambridge, New York, Melbourne, Madrid, Cape Town, Singapore, São Paulo, Delhi, Tokyo, Mexico City
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© Cambridge University Press 2011
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First published 2011
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Cambridge University Press978-0-521-18198-3 – Communicating Across CulturesBob DignenFrontmatterMore information
© in this web service Cambridge University Press www.cambridge.org
Preparingtocommunicateacrosscultures 4
1 Developinginterculturalskills 6 A Describingcorporatecultures B Developingflexiblethinkingtodealwithdifferentinterculturalsituations
2 Managingfirstmeetings 10 A Strategiesformanagingfirstmeetings B Buildingrelationships
3 Communicatingeffectively 14 A Communicatingclearly–goodandbadnews B Managingconversationstyles
4 Managinginternationalmeetings 18 A Decisionmaking B Dealingwithdifferentanddifficultstylesofcommunication
5 Becomingabetterlistener 22 A Clarifyingmeaning B Listeningeffectively
6 Presentingacrosscultures 26 A Customisingyourmessagefordifferentaudiences B Managingquestionseffectively
7 Writingemails 30 A Communicatingclearlyinemails B Communicatingsensitivemessageseffectively
8 Negotiatingacrosscultures 34 A Settingclearobjectivesforanegotiation B Influencingstrategiesfornegotiations
9 Managingconflict 38 A Understandingandavoidingconflict B Dealingwithconflict
10 Workinginaninternationalteam 42 A Introducingyourselftoyourteam B Givingandrespondingtoteamfeedback
11 Managingdiversityandcreativity 46 A Gettingthebestoutofaninternationalteam B Problem-solvingtechniques
12 Profilingyourinterculturalcompetence 50 Self-profilingofinterculturalcompetenceanddevelopmentofapersonalactionplan
Audioscripts 52Keyandcommentary 64Communicationtasks 75Furtherreading 93Acknowledgements 96
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Contents
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