Communicate to Collaborate ! Standardizing Printing Campus Computer Labs: A Game of Strategy NMC...
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Communicate to Collaborate!
Standardizing Printing Campus Computer Labs:
A Game of Strategy
NMC Summer Conference 2010
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What to Expect Today?
Introductions: – John Staley, Student Technology Services
Coordinator– Cathy O’Bryan, Director of User Services
Background and RulesSmall-Group Game of Strategic CommunicationLarge Group DiscussionThe Real Result!
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BackgroundLab Coordination
– Influence without Direct Authority– Consortium Governance– Distributed Funding– Autonomous management
Printing– Multiple Methods to Pay-for-Print– 3 in a Single Location– Range of High to Low Tech Solutions– Home-grown, vendor-based and combination
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Challenges Abound!
• Need to influence without authority!• Disparate and competing computer lab needs.• Lack of inter-departmental understanding & cooperation.• Varied levels of technical expertise and staff resources.• Diverse and incompatible technical solutions.• Funding model needed.• Identify campus partners.• Coordination of Printing RFB (Request for Bid) with a new
and unidentified E-Commerce vendor RFB.• Mistrust of Central I.T.
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Game Rules• Do not begin until told.• Asset Card Deck represents potential assets and strategies
for developing committed collaboration to a single Pay-for-Print system for the computer labs.
• Road of Trials Card Deck (RTC) represents potential events that can impact your project positively or negatively.
• Work as a team to construct a program with each member contributing a certain number of cards per turn to the Project Deck.
• Do not look at the Asset or RTC Card Decks; but draw from there only when told.
• Can look at each other’s Hands but cannot exchange them.
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Introductions
Form groups of 3– Introduce Yourself– Discuss and Identify 3 elements that would be
essential to building a commitment to collaboration on a single Pay-for-Print System
Feel free to ask Questions of John & Cathy
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First Goal
Decide upon and select your core assets and strategies using cards. (10 minutes)
What to do:1. Open envelope and place deck face down. NO
peaking!2. Each member draws 5 cards from deck.3. Each member contributes 2 cards from their hand.
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The Road of Trials: Get Ready!
Conflicts
Opportunities
Set-Backs
Learning
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Take That! (3 minutes)
What happened:
Effect on Your Project:
Blocked By:
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4 Road of Trials on Your Own
What happened:
Effect on Your Project:
Blocked By:
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RecoveryEach member draws 2 more cards from deck for a
total of 5 in hand.
Re-Strategize
Replenish and re-fortify your program – Each team member contributes 1 more card to the Project Deck.
Await the next trial. minutes
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Take That: Final Trials! (3 minutes)
What happened:
Effect on Your Project:
Blocked By:
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Take That: Final Trials! (3 minutes)
What happened:
Effect on Your Project:
Blocked By:
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Achieving the Goal? Or Not?
What happened?• Did you successfully build computer lab collaboration to
achieve commitment to a common Pay-for-Print solution?
• Were the right resources available to successfully implement a solution?
• What did your team do well?• What would you do differently next time?
5 minutes
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Reflect and Apply Lessons Learned
Work with team and select 9 cards which represent the core elements of an ideal program.
5 minutes
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What Actually Worked!Community:
Build Mutual Understanding to Reach ConsensusAsk and Listen to Each OtherCommittee of Vested Stakeholders
Staff (Assessment Team)Functional requirements identified & prioritized (I.e. Must, Nice, Out of Scope)
Communicate Often and in Many DirectionsVendor presentationsFocus groups
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The Game Continues!
Next Steps– Integration with campus wide E-Commerce vendor– Phasing out old pay-for-print systems– Integration with departmental printing systems needed
(e.g. grants, quotas, etc.)– Expansion of system to all campus? New, unknown needs?
Communicate or …….You’ll Never Know What You Don’t!
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Special Thanks!
University of Wisconsin Madison’s “Simulation and Games Program 2006- 2009: GameQuest: Creating an Educational Game for Higher Education” by Kathy Christoph and Steve Ackerman.
Copyright: 2008 Board of Regents University of Wisconsin System
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Contact Information
John Staley, InfoLab CoordinatorDivision of Information Technology (DoIT)University of Wisconsin – Madison 608.263.3911 [email protected]
Cathy O’Bryan, Director of User ServicesDivision of Information Technology (DoIT)University of Wisconsin – Madison 608.263.7788 [email protected]