Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

39
Communicate Like a Captain Kevin Snyder, Ed.D.

Transcript of Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

Page 1: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

Communicate Like a Captain

Kevin Snyder, Ed.D.

Page 2: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

“I didn’t say I stole the money.’’

@KevinCSnyder #NCSHRM2014

Page 3: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

@KevinCSnyder #NCSHRM2014

Page 4: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

@KevinCSnyder #NCSHRM2014

• Presentation Delivery Techniques

• Personal Communication

• Organizational Communication

Page 5: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

@KevinCSnyder #NCSHRM2014

Page 6: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

@KevinCSnyder

Page 7: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.
Page 8: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

@KevinCSnyder #NCSHRM2014

“One of the most important aspects about

___________________ is to ‘hear’ what ______ being said.”

communication isn’t

Page 9: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

@KevinCSnyder #NCSHRM2014

Page 10: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

@KevinCSnyder #NCSHRM2014

“The challenge with communication is the

_______ that it’s actually taken _____.”

illusion place

Page 11: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

@KevinCSnyder #NCSHRM2014

Page 12: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

@KevinCSnyder #NCSHRM2014

Don’t confuse ACTIVITY with PRODUCTIVITY

Page 13: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

@KevinCSnyder #NCSHRM2014

Page 14: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

Why is this ________________ important?

What _____________ will I help them solve?

information

problem

Three questions to ask yourself when communicating:

@KevinCSnyder #NCSHRM2014

_______ can I help?How

Page 15: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

Three questions to ask yourself when communicating:

@KevinCSnyder #NCSHRM2014

Page 16: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

@KevinCSnyder #NCSHRM2014

Page 17: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

Kevin Snyder, Ed.D.

Page 18: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

Kevin Snyder, Ed.D.

Page 19: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

Kevin Snyder, Ed.D.

Page 20: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.
Page 21: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

Two versions for this activity:1)LifeBoat or2)Jetfighter

Both are included …

Page 22: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

CaptainNavigatorPassengers

Page 23: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

NO talkingWritten NotesTwo Songs

Page 24: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

BEGIN!

Page 25: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

FI

LAND THAT JETFIGHTER!

Communications Activity

Page 26: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

Activity Directions

• No talking• Only communicate

through notes• Must raise hand

for messenger• Three songs

Page 27: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

Ready?

Page 28: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

How did this game make you feel?

Who felt frustrated?

Page 29: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

Whether you use the lifeboat activity or jetfighter activity, the

processing questions are the same!

Page 30: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

Please read your directions

Page 31: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

@KevinCSnyder #NCSHRM2014

As Captains, what strategies could we have implemented to prevent communication

breakdown?

Group questions

Page 32: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

@KevinCSnyder #NCSHRM2014

As Passengers, what could we have done since we found ourselves lacking

information?

Group questions

Page 33: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

@KevinCSnyder #NCSHRM2014

1) As Captains, what strategies could we have implemented to prevent communication

breakdown?

2) As Passengers, what could we have done since we found ourselves lacking

information?

Group questions

Page 34: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

@KevinCSnyder #NCSHRM2014

“Captains” ~ Don’t assume everyone knows what you know

~ Ensure everyone knows the objective

~ Acknowledge you need everyone to get to safety

~ Delegate/ask for help

Page 35: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

@KevinCSnyder #NCSHRM2014

“Navigator”~ Be clear about what the objectives are

~ Ask “Captain” for clarification and help

~ Let “Passengers” know what you know

Page 36: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

@KevinCSnyder #NCSHRM2014

“Passengers”~ Be clear about what the objectives are

~ Ask “Navigator” for clarification and help

~ Don’t just sit there … Get Involved!

Page 37: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

@KevinCSnyder #NCSHRM2014

• Communicate differently based on what we know

• We need everyone in the boat

• As professionals, we find ourselves in each seat at that same time

Page 38: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

• Communicate differently based on what we know

• We need everyone in the plane

• As professionals, we find ourselves in each seat at that same time

Page 39: Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.

#NCSHRM2014

Simply complete yellow quarterflier

card and you’ll receive free Ebook, handouts, & the activity Power

Point!

This Activity Is Yours …

Thank you!