Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.
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Transcript of Communicate Like a Captain. “I didn’t say I stole the money.’’ @KevinCSnyder #NCSHRM2014.
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Communicate Like a Captain
Kevin Snyder, Ed.D.
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“I didn’t say I stole the money.’’
@KevinCSnyder #NCSHRM2014
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@KevinCSnyder #NCSHRM2014
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@KevinCSnyder #NCSHRM2014
• Presentation Delivery Techniques
• Personal Communication
• Organizational Communication
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@KevinCSnyder #NCSHRM2014
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@KevinCSnyder
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@KevinCSnyder #NCSHRM2014
“One of the most important aspects about
___________________ is to ‘hear’ what ______ being said.”
communication isn’t
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@KevinCSnyder #NCSHRM2014
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@KevinCSnyder #NCSHRM2014
“The challenge with communication is the
_______ that it’s actually taken _____.”
illusion place
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@KevinCSnyder #NCSHRM2014
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@KevinCSnyder #NCSHRM2014
Don’t confuse ACTIVITY with PRODUCTIVITY
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@KevinCSnyder #NCSHRM2014
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Why is this ________________ important?
What _____________ will I help them solve?
information
problem
Three questions to ask yourself when communicating:
@KevinCSnyder #NCSHRM2014
_______ can I help?How
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Three questions to ask yourself when communicating:
@KevinCSnyder #NCSHRM2014
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@KevinCSnyder #NCSHRM2014
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Kevin Snyder, Ed.D.
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Kevin Snyder, Ed.D.
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Kevin Snyder, Ed.D.
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Two versions for this activity:1)LifeBoat or2)Jetfighter
Both are included …
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CaptainNavigatorPassengers
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NO talkingWritten NotesTwo Songs
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BEGIN!
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FI
LAND THAT JETFIGHTER!
Communications Activity
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Activity Directions
• No talking• Only communicate
through notes• Must raise hand
for messenger• Three songs
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Ready?
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How did this game make you feel?
Who felt frustrated?
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Whether you use the lifeboat activity or jetfighter activity, the
processing questions are the same!
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Please read your directions
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@KevinCSnyder #NCSHRM2014
As Captains, what strategies could we have implemented to prevent communication
breakdown?
Group questions
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@KevinCSnyder #NCSHRM2014
As Passengers, what could we have done since we found ourselves lacking
information?
Group questions
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@KevinCSnyder #NCSHRM2014
1) As Captains, what strategies could we have implemented to prevent communication
breakdown?
2) As Passengers, what could we have done since we found ourselves lacking
information?
Group questions
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@KevinCSnyder #NCSHRM2014
“Captains” ~ Don’t assume everyone knows what you know
~ Ensure everyone knows the objective
~ Acknowledge you need everyone to get to safety
~ Delegate/ask for help
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@KevinCSnyder #NCSHRM2014
“Navigator”~ Be clear about what the objectives are
~ Ask “Captain” for clarification and help
~ Let “Passengers” know what you know
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@KevinCSnyder #NCSHRM2014
“Passengers”~ Be clear about what the objectives are
~ Ask “Navigator” for clarification and help
~ Don’t just sit there … Get Involved!
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@KevinCSnyder #NCSHRM2014
• Communicate differently based on what we know
• We need everyone in the boat
• As professionals, we find ourselves in each seat at that same time
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• Communicate differently based on what we know
• We need everyone in the plane
• As professionals, we find ourselves in each seat at that same time
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#NCSHRM2014
Simply complete yellow quarterflier
card and you’ll receive free Ebook, handouts, & the activity Power
Point!
This Activity Is Yours …
Thank you!