COMMON SERVICE CENTRES

Common Services Centres (CSCs)

Common Services Centers (CSCs) are a strategic cornerstone ofthe Digital India programme.

They are the access points for delivery of various electronicservices to villages in India, thereby contributing to a digitally andfinancially inclusive society.

CSC is front-end delivery points for Govt, Pvt & Social sector services to rural citizens of India

Expansion of CSC service area to urban regions on a pan-India basis. CSC scheme to provide front-end delivery points for Government,

private and social sector services

Various CSC Center's in different States

Telangana

CSC Special Purpose Vehicle (SPV)

To facilitate the successful implementation of the CSC Scheme, a

Special Purpose Vehicle (SPV) named “CSC e-Governance Services

India Ltd.” by Department of Electronics and Information Technology

(DeitY), Government of India

The primary role of the CSC SPV is to monitor the CSC Scheme and its

outcomes on behalf of the Government at the National and State

levels.

DIT State Government

SPV (Chairman-Secy, DIT) District eGov Society

CSC Entrepreneur/ VLE (Private Individual)

ORGANISATIONAL STRUCTURE

Key roles

Village Level Entrepreneur (VLE) – Change Agent

of Society

Citizen is very important stake holder

Maximum Servcies through CSC’s

Benefits of Common Services Centers

► Delivering government services in urban/rural areas by establishing closer linksbetween Government & Citizens

► Timely delivery of critical information & services through structured system tomanage issues of health, Education etc…

► Increase administrative efficiency and provide cost-effective access toGovernment Services.

BENEFITS TO CITIZENS

BENEFITS TO Government / Centres

► Create new/ additional revenue stream for the centre. As the services are rolled outon commission per transaction basis

► Delivering essential government services such as PAN Card, Election ID, UID etc.

► Greater exposure to other products & services offered through the centre. E.g.greater awareness of students about the courses offered through the centres

Common Services Center - Infrastructure

► 100 – 150 sq. ft space

► Minimum 1 PC with UPS

► Minimum 1 Printer

► Digital / Web Camera

► Genset / Inverter/ Solar

► OS and other application software

► Broadband Connectivity

► Trained and incentivized manpower

CSC KIOSK

► enabled with PC(s), printer(s), scanner(s), UPS, digital/web camera & broadband

connectivity.

► Additional equipment in the form of projection systems, biometric devices, etc., may be

included, as and when required.

Key Services

G2C

B2C

AADHAAR

Financial Inclusion

Education

Skill Development

e Health

Government to Citizen Services

• Passport

• PAN Card (NSDL / UTITSL)

• IHHL application under Swachh Bharat

• FSSAI License registration

• Public Grievances registration in PG Portal

• Online Booking to Visit Rashtrapati Bhavan Museum

Agricultural Services

• M Kisan registration

• Kisan Point

• VNR Seeds

AADHAAR

• Aadhaar Enrollment PEC

• Aadhaar TAB Child Enrollment

• Aadhaar Demographic update

• Aadhar Print

• Aadhaar Print – eKYC

• AUA/ASA- Servcies to Departments

• Aadhar Camps –Anganwadi/Children/Jails/Orphanages/Departments

Financial InclusionBanking

► Enrolment of customers, includingcollection of biometric & otherdetails, provide card (ID Card, Debit,Card, Credit Card, PIN)

► Transaction facility like Deposit &Withdrawal of money in an accountwith a bank, Balance Enquiry & issueReceipts/ Statement of Accounts.

► Remittances from an account with abank to an account with the same

► Disbursal of credit facilities toborrowers involving small amountsstrictly as per the instructions ofthe Bank

Insurance

► Life Insurance Premium Collection

► Life Insurance Sale

► Crop / Cattle / Agri PumpsetsInsurance Sale

► Motor Insurance Sale

► Health / Personal Accident InsuranceSale

► Fire / Property Insurance Sale

Atal Pension Yojana

Jan Suraksha Scehmes

Aadhaar Seeding with Bank account

Apna Dhan

Kiosk Banking

• Tiny Accounts opening

• Money transfer

– Immediate Payment Service

• Aadhaar Enabled Payment System

• Loan Amount

Jan Suraksha Yojna

• Atal Pension Yojana (APY)

• PRADHAN MANTRI JEEVAN JYOTI BIMA YOJANA

(PMJJBY)

• PRADHAN MANTRI SURAKSHA BIMA YOJANA

(PMSBY)

Insurance

A Rural Authorized Person (RAP) is an individual

who has a license to solicit or negotiate an

Insurance Policy with a client on behalf of the

insurance companies.

Products

Life Insurance

Motor Third Party Insurance

Personal Accidental Insurance

Farmer Package Policy

Cattle/Livestock Insurance

Agricultural Pump Set Insurance

Fire and Allied perils Dwellings Insurance

Crop InsuranceThis season (i.e. Kharif 2016) it is available only for Mahbubnagar, Warangal and Karimnagar districts

First state in the country to Launch the program and successfully completed 1000 Policies

Life Insurance Premium Payment

• 17 Companies Insurance premium can pay through Apna CSC portal up to Rs. 50,000

Income tax Services

• Income Tax Filing: This Service Let you E-File your Income Tax Return and get your eligible TDS Refund. Processing Time 15 Days.

• Know Your TDS: This Service Let you know total Tax Credits of your PAN / Tax Deducted at Source(TDS). Processing Time 7 Days.

• IT Notice Compliance: Apply Here to submit Online Compliance for Income Tax Notice. Processing Time 7 Days.

e Health

Telemedicine – Diagnostics – Jan Aushadi Generic Drug Stores

Apollo Telemedicine

First State to Launch Apollo Telemedicine

Jan Aushadi Store

• Jan Aushadhi Scheme launched in 2008, by the B.P.P.I.,Under the Aegis of Department of Pharmaceuticals,Government of India.

• Envisages the key initiative of opening dedicated outletsnamely Jan Aushadhi Stores where high quality genericmedicines will be made available at the affordableprices.

• These generic medicines will be equivalent in potency and efficacy to expensive branded drugs.

NDLM / DISHA

• As part of “Digital India” Initiative, Department of Electronics & IThas approved scheme entitled “Digital Saksharta Abhiyan” (DISHA)– a National Digital Literacy Mission. (www.NDLM.in)

• The Digital Saksharta Abhiyan (DISHA) or National Digital LiteracyMission (NDLM) Scheme has been formulated to impart IT trainingto 52.5 lakh persons, including Anganwadi and ASHA workers andAuthorized ration dealers in all the States/UTs across the countryso that the non-IT literate citizens are trained to become IT literateso as to enable them to actively and effectively participate in thedemocratic and developmental process and also enhance theirlivelihood.

Definition of Digital Literacy:

“Digital Literacy is the ability of individuals and communities tounderstand and use digital technologies for meaningful actionswithin life situations”

As of 8th August 2016 in Telangana 346281 beneficiaries have beenregistered including Anganwadi workers, Asha workers andAuthorized Ration shop dealers, 309100 are trained and 160400are certified under the project. There are 45 active TrainingPartners and 830 Meeseva / CSCs are doing NDLM program inTelangana.

www.ndlm.in

Status AP & Telangana

State Trained Certified

Telangana 312711 166017

Andhra Pradesh 304229 151255

312711

166017

304229

151255

0 50000 100000 150000 200000 250000 300000 350000

Trained

Certified

Andhra Pradesh

Telangana

Impact

Impact

100% Digital Literate Villages in Telangana

• Basara

• Narsingapur

• Akoli

• Mukhra

• Mallelamadugu

• Gopalpuram

• Andarbandh

Digital Villages IMPACT

Education Related Services

• NIELIT Services

• NIOS Online Admission and Registration for Examination

• CBSE NEET registration

• CSC NIELIT Centre

• Cyber Gram – Minority Blocks

Digital Literacy at Madarasas

Skill Development & Training

• Skill program on DTP/CRS under NULM.

• CAD course training (Solid edge)

• Learn English: Certificate from British Council

• Mobile App creation

• L& T registration

• Tally course

• Sarkari pareeksha (Groups, TET, SSC training )

Intel Unnathi Kendra’s

First State in The Country to Start these Intel Center- 25 Orders Processed worth Rs.5 Lakhs in last 1 Month.

Travel Services

• Flight Tickets booking

• IRCTC Reservation

• Bus India – Govt. bus booking

• Seat Seller / Red Bus - Bus Ticket Booking

Business to Customer Services

• DTH Recharge

• Data Card Recharge

• Mobile Recharge

• Mobile Bill Payments

CSC SPV Now

• Working on Wifi Villages

– Haryana – Faridabad District

– Jharkhand

• NOFN – ONT based Wifi Services

• ISP Licence for Internet Distribution through CSC’s

• VLE’s can sell Bandwidth and Internet Connections.

Digital India (DI) is a flagship programme of the Government of

India. On July 1, 2015 at the launch of Digital India Week, the

vision of this ambitious programme was announced by Hon'ble

Prime Minister.

For achieving social objectives such as digital and financial

inclusion, it is envisioned to connect villages in India through

broadband and high speed Internet for delivery of electronic

services at their doorstep.

The programme inter-alia provides for enabling access points -

Common Services Centers (CSCs) across the country.

CSCs enable the three vision areas of the Digital India programme:

Under the Digital India Initiative, one CSC is envisaged in everyPanchayath. There will be approximately 250,000 access points fordelivery of various G2C services to the citizens across rural India.

This would be the largest network in the world to be utilised byboth government and private agencies for delivery of variousproducts and services to citizens in rural India.

Vision of CSC 2.0

• CSC 2.0 has been formulated in pursuance of the Government'scommitment to set up CSCs in all 2.5 lakhs Gram Panchayats to providepublic e-services to citizens in rural areas under the Digital IndiaProgramme. This would also include strengthening and integrating theexisting one lakh CSCs already operational under the existing CSCScheme and making operational and additional 1.5 lakhs CSCs at GramPanchayats (preferably at GP premises).

• This entrepreneurship model is essentially a service delivery orientedmodel with an effort towards optimum utilization of infrastructurealready created in the form of SWAN, SSDG, e-District, SDC and other ICTinfrastructures, including NOFN/BharathNet. It is envisaged as aservice/transaction oriented model with a large bouquet of servicesmade available for the citizens.

Key Objectives of CSC 2.0Non-discriminatory access to e-Services for rural citizens by making CSCs complete service delivery centres, utilizing the infrastructure already created in terms of other Mission Mode Projects.

Expansion of self-sustaining CSC network till the Gram Panchayat level – 2.5 lakh CSCs, i.e. at least one CSC per Gram Panchayat, more than one preferred.

Empowering District e-Governance Society (DeGS) under the district administration for implementation.

Creating and strengthening the institutional framework for rollout and project management, thereby, supporting the State and District administrative machinery and handholding of VLEs through local language Help Desk support.

Enablement and consolidation of online services under single technology platform, thereby making the service delivery at CSCs accountable, transparent, efficient and traceable, with a technology-driven relationship between all stakeholders.

Providing Centralized Technological Platform for delivery of various services in a transparent manner to the citizens.

Increasing sustainability of VLEs by sharing maximum commission earned through delivery of e-services and encouraging women to join as VLEs.

www.facebook.com/manacsc https://twitter.com/CSCegov_

www.csc.gov.in