Common Errors and Solutions v1 - Download ETS Common Errors and Solutions Version 1.3 09/14/2017 ......

ETS Common Errors and Solutions Version 1.3

09/14/2017

This document was created by the FDIC. Please do not alter its contents.

ETS: Common Errors and Solutions

For general questions or assistance with this document, please contact the Examiner Help Desk:

FDIC Examiner Help Desk: [email protected] OR 1-877-334-2999, then option 2

Errors installing from ClickOnce Website: 1. Error 300

Resolution:

a. Add https://ets.fdic.gov to the trusted zone in Internet Explorer under Tools > Internet Options

> Security > Trusted Sites.

b. Alternatively, the user can save the Setup.exe file to the Desktop and then run. When this error

is received, the Virus Protection is set up so that executables are not allowed to run directly

from the ClickOnce Extranet site, but can be saved to the desktop and run.

c. This issue may also occur if certain pre-requisites are missing.

2. Error 302

Resolution:

Change the LAN settings on the Connections tab in Internet Explorer under Tools > Internet

Options > Connections > LAN Settings. Uncheck “Use a proxy server…” and check

“Automatically detect settings". Also, add https://ets.fdic.gov to the trusted zone in Internet

Explorer under Tools > Internet Options > Security > Trusted Sites.

3. Error 303 -

Resolution:

a. Change the LAN settings on the Connections tab in Internet Explorer under Tools > Internet

Options > Connections > LAN Settings. Uncheck “Use a proxy server…” and check

“Automatically detect settings".

b. If the above does not work alone, also delete the user’s temporary internet files, restart the

browser, and try again.

c. On State or Fed user’s machines, antivirus programs may try to block the ets.exe

file/communications and the 303 error will appear when running the install. The antivirus

software needs to be configured to allow the ets.exe file; this may need to be completed by an

IT administrator. To verify the antivirus program is blocking the setup, open the Windows Event

Viewer and view the application logs.

4. Error 305 –

Resolution:

a. Verify .NET Framework is installed and there are no pending restarts on the machine.

b. Ensure ets.exe is added as a trusted site

mailto:[email protected]

https://ets.fdic.gov/

https://ets.fdic.gov/


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SQL Server errors: 5. SUH when opening ETS for the first time. When ETS is first installed, the database is built and ETS

opened automatically. If there are other processes tying up the building of the database, this step

may fail and cause an unhandled exception.

Resolution: a. Close ETS (the process may still run after closing it; go into the task manager and make sure

that ETS.exe is closed)

b. Open SQL Server Management Studio and delete database ETS

c. Reopen ETS

d. If the steps above do not work, see #6 below.

6. Cannot open database: Use ETS-FREDDY to verify all prerequisites and configurations are installed

properly. Review ApplicationEvents.log for additional details.

Resolution:

a. Check to make sure the user’s name is a valid login and has the correct access to ‘dbcreator’ and

‘bulkadmin’

b. If the database doesn’t exist: When installing ETS prerequisites, technicians need to ensure all

setup files are run as administrator. Run ETS-FREDDY to verify proper pre-req installations.

c. If issue was only temporary, e.g. user receives this error the first few times but then it all of a

sudden is no longer an issue: It may be possible that there was a temporary disruption to the

Active Directory (AD) groups. Since SQL uses ETS, which is a nested group, the user may have

temporarily lost rights to the database.

d. If SQL Server was recently installed (and the computer was not rebooted), reboot and try again.

e. If the steps above do not work, delete the database and restart ETS.

f. If all else fails, uninstall and reinstall SQL Server.

7. “Execution of user code in the .NET Framework is disabled. Enable "clr enabled" configuration

option”

Resolution:

Contact your local system admin. Have the system admin login to SQL Server Management

Studio and enable clr. The admin can also run the following script: exec sp_configure

'clr_enable','1'

Error(s) Accepting Assets Users have reported the following error messages when attempting to accept assets into the portfolio.

8. Duplicate Assets “Cannot insert duplicate key row…”


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Resolution

**Please contact Examiner Help Desk to acquire work around script**

Sender (usually EIC) unzips script to desktop, runs DeDupLogRelations.bat, shares assets again,

receiver accepts successfully

9. “The MERGE statement conflicted with the FOREIGN KEY constraint

‘FK_ASET_TMPLT_ROW_VAL_ASET_TMPLT_ROW’…”

Resolution

**Please contact Examiner Help Desk to acquire work around script**


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Receiver unzips to Desktop, runs RunMe.bat, accepts assets, edits Fix.sql: nocheck -> check, saves,

runs RunMe.bat again (MUST turn constraints back on after accepting assets)

Error(s) Printing 10. ETS Crashes/Freezes when Printing the ROE For this issue, users can receive two different errors:

a. With the ROE open, the user is trying to Print the entire report (File>Print). ETS will freeze or

become unresponsive, forcing users to restart ETS. Occasionally this error will be shown:

b. With the ROE open, the user is trying to use Print Preview. When browsing through pages (and

reaches the offending page) the user will receive a SUH

Resolution

The easiest way to identify the offending page is by using the Print Preview feature to identify the

problematic page. When using the Print Preview, move through pages until receiving the SUH. Open the

page and observe the text at the very bottom of the page. This text field is likely being split across two

pages (causing the error). To work around, modify text above/below to get text field onto one page. You

can also create a New Page and copy/paste the information from the template editor.


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For additional assistance with this error, please contact the Examiner Help Desk.

Error(s) Submitting/Receiving Review 11. Preview or Open Document and/or Constant Reconcile Changes

a. This issue is encountered when Reviewers are forced to open the ROE using “My local asset

data” (as selected in the image below).

.

b. Due to a defect in ETS, when opening the ROE using the Local Asset Data – the inbox review

package is not accepted/reject. As a result, users are forced to reconcile all of their own

changes each time they close/reopen the ROE.

Resolution

ETS Reviewers must go into the Inbox and REJECT the ALL Review packages, including the Out of Date

Review messages as well (see image below).


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Error(s) Removing Exam 12. Error 291

Resolution

Please contact the Examiner Help Desk to acquire a script that will resolve this issue.

13. Error 295

Resolution


14. Error 305


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Resolution


15. Error 334

Resolution

This issue can be resolved without a script, but assistance will be required to identify the problem. Please

contact the Examiner Help Desk for assistance.


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Remaining Known Issues

ID Title

233248 01.71 - Duplicate assets in data packages

232733 03.20 - Attempting to re-replace a word in Find and Replace causes error

232738 03.20 - ETS Randomly sorts the order of guarantors on the TE page

232730 03.20 - Unable to print ROE pages (crash) when there is a table that spans across multiple pages

232746 03.25 - ICaRus Rating Effective Dates and REST Score as of date are pulling the incorrect dates from ViSION

233048 03.80 - Ratios not populating

232814 03.80 - User receives SUH when trying to print a compared version document using the print icon on the title bar

232355 04.00 - ETS does not display an error message when an external user enters incorrect credential after successful activation

279218 04.40 - Losing Edits after using Ctrl F function

232817 04.40 - Replace all not replacing all

232819 04.60 - Updates to just the loan amount does not save on the TE page because the total is not automatically updating

232822 04.75 - UBPR image overlays the exams grid in the backstage area

232826 04.80 - SQL error during import process not properly handled

232828 04.80 - The Assets with Credit Data or Collateral Documentation Exceptions page shows an extra blank page

260091 05.00 - ETS SQL consuming hard drive disk space

256215 05.00 - INC0096992 - SAER/BSA Upload Does Not Work for Concurrent Exam

265739 05.00 - ROE Migration Pages Do Not Display Reductions or Additions Categories/Figures

232831 05.00 - Timeout set to 200 min instead of 30 min

263724 05.00 - Update Purge Script to Implement Workaround

232835 05.40 - Display numbering on TE page is skewed after 4th loan to the same borrower is selected

232837 05.60 - Cannot save Exam Profile for Independent Type exam when change agency if type previously was Joint

232839 05.80 - ETS does not properly handle attachments in ALERT1.x archives retrieved as secondary exams

247873 05.80 - Issue with report pages when bank switches filing Form 041 to Form 031

232843 06.00 - DOE Page Bio Alignment Issue

232846 06.20 - BreakPageBefore tag inside a table causes SUH

266636 06.50 - Investigate error when retrieving assets from historical archive

232847 06.60 - Corrupt CSV File created by FREDDY

232852 06.80 - Management List totals are off by 1

https://tfs.fdic.gov/tfs/web/wi.aspx?pcguid=1e1ee5a5-1499-402d-8a9d-6c9ffc1a1379&id=233248





























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232854 07.00 - Compare to ViSION shows incorrect error message for a new offline exam

254182 07.00 - Importing admin files for CRE Worprogram - error message

235877 07.00 - INC0043408 - Incorrect Duplicate exam indication when modifying exam data

260056 07.00 - Loading of Call/UBPR Data on pages takes longer

237073 07.00 - Selecting the same option for Agency and Other Agency cause error when saving

232856 07.40 - Related assets sharing a linesheet are not marked as uncomplete on the leadsheet

232858 07.60 - SUH when opening Comments And Attachments pane in line sheet

233244 07.70 - Reviewer does not see the changed page display name in ROE in Print Preview when user Previews the Document

232862 07.80 - Inconsistent behavior when selecting all in group linesheets after sort

232864 08.00 - View All Columns View (Alpha) doesn't allow scrolling

232866 08.25 - Sorting error in comments section of linesheet

270162 08.40 - Export to RTF - Issues with formatting on the General Operations page

232867 08.40 - Text truncation and spillover: .RTF version

287340 08.60 - Multiple Examiner Playlists Created When Loading Archive as Current Exam

232870 08.60 - Multiple Examiner Playlists of Same Name

233083 08.80 - Errors occurred on Other Loan Findings Report

232871 08.80 - Filter Row in Leadsheet Does not Reset Automatically

265565 09.00 - Additional Loans Display on Team Members' Leadsheet after Another User Discards Portfolio and Re-Scopes Loans

232874 09.00 - Find & Replace function does not work if formatting within a word is varied

253669 09.00 - Left-click on Meetings or Committees rows in those grids does not highlight selection

238241 09.00 - Memory issues can cause SUH with historical financial LS templates linked to multiple borrowers

260489 09.00 - Text cutoff on DOE page in the Document Print Preview

280056 09.10 - Reverted Aliases Don't Share

274125 09.20 - Adjusted Value for removed CDR fields causes OOBI to fail to load

232878 09.40 - Portfolio Summary & Import Summary - count of the number of borrowers should be the number of unique combinations of Borrower IDs and Short Names, not just Borrower IDs

232815 10.00 - ETS indicates that SAER Comment was uploaded successfully, however, VISION does not receive the comment for certain exams

232890 10.00 - Migration Grid Print does not print top header

232895 10.00 - Open Location on some Call Report elements goes to a different schedule

232897 10.40 - Editing an Institution Profile via the "Enter" key immediately navigates back to the Recent Institutions screen

232898 10.50 - Work Paper and Exam Doc Panes render incorrectly when unpinned and then
































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viewed on top of the UBPR

232899 10.60 - Custom Formulas not refreshing when creating in new template

233305 10.60 - Spell check on possessives doesn't replace the whole word

232903 10.60 - Spelling Error on Collateral Templates - Livestock vs. Live Stock

240544 11.00 - INC0058993 - Comments and Attachments Pane does not display when user minimize the ribbon bar.

232904 11.20 - Admin Site: Template drop-down should be in alphabetical order

232906 11.25 - Incorrect error message when inputting template formula fix

232908 11.40 - SUH if an exam is created without a discipline

281194 11.50 - Certain Reserved XML Characters in Editable Fields Cause SUHs

232910 11.60 - Unsaved Changes asterisk appears after adjusting via Drill Down

233053 11.80 - User receives an error when trying to remove an exam - offline collaboration issue

233064 12.20 - Found unknown BAML record Unknown

233061 12.20 - Using grow or shrink font buttons in a table does not produce uniform results

233065 12.60 - Changing from delimited to fixed width for some import profiles during edit causes malformed columns

233068 12.80 - Post Exam Survey Document - Pages not sorted by Default order

233069 12.80 - ROE displays expanded after navigating to other tabs when ROE was collapsed

253667 13.00 - Multiple exams/rows highlighted in My Exams tab without using Ctrl or Shift & click keys

233071 13.20 - Importing a loan file with validation errors into a loan portfolio with existing loans results in the Ln - Scoping tab active instead of the Error tab

242707 13.33 - INC0063215 - TE Page - Descriptions not sorted in alpha order

233333 13.33 - Keyboard/mouse shortcuts in Management grids not working

233073 13.50 - User cannot single-select the top message in a group after choosing a multi-message content change in version comparison

233074 13.60 - Active tabs change when using Alt+Tab to navigate towards/away from ETS

233075 13.60 - Completed gather artifacts notifications show multiple times in inbox

235038 13.60 - Error when editing invalid tab-delimited import profile

233077 13.60 - ORE Printed/Saved Linesheet Text Wrapping

233078 13.80 - Template Designer: Font color should override style type

233079 14.40 - Order of Workpapers

233081 14.50 - Out of scope asset grid remove from playlist is enabled

233085 15.00 - Add New Relationship name is limited to 50 characters

233087 15.00 - Document Locked dialog will appear a second time when a user closes the first appearance of the dialog

233089 15.20 - Printing Schedule RC-O from the Call Report

233090 15.20 - Table margins should be set to 0 upon inserting a new table.

233091 15.60 - Scoping Grid is displaying columns of data that it should not


































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233092 16.20 - Adding a custom column to the All Columns Views does not insert the column in alpha order

252376 16.67 - INC0066144 - LPR percentage calculations incorrect when balance is negative

233123 17.25 - Editing profile of Analysis Only CP exam requires PEP Complete Date

233127 17.80 - User must double-click rather than single-click in Value field of Query Builder

233128 18.00 - When inserting a table of any size, user must click twice in the editable section to get a cursor again

233129 18.20 - Accrued Interest and Unfunded Commitment are in the wrong position in the All Columns (ILDR) view

233131 18.40 - Export DCP Data dialog does not close when user hits Esc

233329 508 - ETS Backstage - Need way to get from menu to content area

233210 508 - Exam Management > Team Screen: Header and Information text is not read to user

233245 508 - Keyboard shortcut issues in the Text Tools ribbon bar - 3rd Party Issues Dev Components

233221 508: Some items are not accessible

233332 508: Some items not read by screen reader

233331 Addition of a superscript following a word will result in the word being identified as a spelling error

233312 Borders do not extend to the next page when comparing document/page versions, in print preview, and when printing

233291 Cannot strike through then underline

233324 Check Spelling dialog is slow after changing a word

233208 Couldn't remove bullets from text box

233288 Crystal Report - Delinquency by loan type report graph is unreadable due to size.

233228 Crystal Report - Reason for Classification: Superscript does not appear on Printed Linesheets

233230 Deleting one row of table removes all but leftmost borders

233232 ETS has different tab stops for the beginning and middle of a paragraph

233334 ETS Header - changes to opaque sometimes

233316 Formatting changes on text reverting to previous formatting

233223 Re-format text after copying and pasting into a document

232888 Running script DBReset.bat file under ETS/Scripts folder got errors in PIE/CIE/QA/PROD

233227 Sometimes spaces at the beginning of a paragraph can get removed upon saving

233213 System fails in removing superscript/subscript operations across table boundaries

233293 Table borders are missing from the write-up section when the linesheet is in print preview

233237 Table text added to existing table between versions is not highlighted in green during version comparison































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233268 Text can spill past section boundaries

233336 The Change Case formatting function increases the indentation of the list item when used on list text.

233217 Typing lag in ETS





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Appendix A: SQL Server Logins and Server Roles 1. Open SQL Server Management Studio:

a. Go to Start > All Programs > Microsoft SQL Server 2012 > SQL Server Management Studio

b. Once open, connect to the server

2. From the panel on the left, expand the “Security” folder and then expand the “Logins” folder.

a. If Login is not present, user must contact their system administrator to be added into SQL

Server or Active Directory groups

b. FDIC Users should see PROD\etsusers or PROD\LocalUser

c. State users should see [domain]\[local username]

3. Once Login is confirmed, expand the ‘Server Roles” folder located just below “Security”

a. There are two folders that users are required to be assigned to, the ‘bulkadmin’ and

‘dbcreator’. If user is not in these folders, then they will not be able to access the ETS

database.

b. To add user to folder, double click on either folder and a window will pop up. Select Add

from the bottom right corner.


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c. Once you click on “Add…” another window will pop up. Select “browse…”


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d. Select your login (PROD\etsuser; in this example it will be PROD\jzastudil) and click “OK”

e. Accept all of the changes and repeat this process for the ‘dbcreator’ folder


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Appendix B: Accessing Log Files for ETS and ETS-FREDDY Accessing ETS log files

1. Create a file on your Desktop titled “ETS Log Files”

2. Open ETS

3. Press Ctrl + Shift + F10 to open ETS folder location

a. Alternatively, open the task manager, right click on ETS under Processes, and select Open

File Location

b. Users can also press Ctrl+Shift+F8 to create a zip file with all ETS log files

4. Search for *.log to filter out necessary log files

5. Copy all log files to the ETS Log Files folder on your desktop.

6. Zip the folder and send to the Examiner Help Desk.

a. If the files are too large to send, or get blocked by the FDIC Gateway, you will likely need to

open a FDICconnect session with the Help Desk for easier delivery.

Accessing FREDDY log files

1. Open FREDDY

2. Select the Tools tab on the left

3. Select “Open ETS-FREDDY Log”

4. ETS-FREDDY.log should open in Notepad

5. Select File > Save As… and save to the Desktop or another easily accessible folder.


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Appendix C: Steps to Uninstall ETS and Delete the Database Steps to Uninstall ETS

1. Open the Control Panel and navigate to Programs and Features

2. Find ETS from the list. Highlight and choose to Uninstall.

3. You can elect to completely remove the application, or restore to its previous state*

*Restoring to the previous state is essentially a rollback feature built into ETS. This option will only

be available if the computer had previously “upgraded” from a prior version. When selecting this

option, it will roll back ETS back to the prior version (i.e. ETS 1.1 ETS 1.0)

4. Once the process is complete, the dialog box (shown above) will close. Please go back to the

Programs and Features list and verify ETS has been uninstalled or rolled back to a prior version.


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Steps to Delete the ETS Database

1. Open SQL Server Management Studio:

i. Click START > All Programs > Microsoft SQL Server 2012 > SQL Server Management Studio.

ii. Once open, Connect to the Server:

* Server Name should read: [ComputerName]\FDIC2008

* Authentication should read: Windows Authentication

* Username should remain greyed out.

2. Once successfully connected, 5 folders should drop down on the left hand side of the window

3. Expand (+) the Databases folder and you should see the ETS database - simply titled ETS


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4. To delete, right click on the ETS database and navigate to Delete (3rd one up from the bottom)

5. From there a new popup window will appear, you MUST* uncheck the first option (Delete backup

and restore history information for databases) and check the second option (close existing

connections), then click OK.

*Deleting the backup and restore history information will delete all of the automatic backups that

SQL Server creates on a periodic basis; which can be located at: C:\Program Files\Microsoft SQL

Server\MSSQL10_50.FDIC2008\MSSQL\Backup

*Closing the existing connections, will just ensure that the ETS database is not in use under another

system profile.


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Appendix D: ETS External Access Cheat Sheet

Users’ access to FDIC services is restricted by their agency and the state and class of the institution:

Access Rights FDIC examiner, any bank

State examiner, same state

State examiner, different state

FRS examiner, any bank

Download Templates, Institution Profile

Yes Yes Yes Yes

Set up exam + Gather Artifacts

Yes Yes No No

Upload to IER Yes Yes No No

Upload to ViSION Yes No No No

Access to SOURCE Restricted No No No

Timing: These external access credentials will expire after 24 hours or when ETS is closed. Secure

Connection Requests between users last for 1 year.

Effects: Without credentials, ETS services will not work, but offline sharing (via local network or

Distribution Package files) can still be used. ETS also needs these credentials to activate a new machine

and add it to the list of possible team members, even if it will be used offline thereafter.

Email, e.g. [email protected]

PIN is for physical “hard” tokens only;

mobile “soft” tokens don’t need one

OTP is generated by the token

When you open ETS or access any

services, if you’re on an external

network with access to the FDIC Prod

network (like the UAT test wifi), this

dialog will appear.

mailto:[email protected]

Common Errors and Solutions v1 - Download ETS Common Errors and Solutions Version 1.3 09/14/2017 ......

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