Committee - ASQasq.org/public/cqsdi-brochure-2013-f.pdf · Mr. Philip B. Crosby’s premise that...

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Robert Bodemuller, Ball AerospaceChris Brust, DCMATom Bulk (Co-chair), MDAJohn Chino (Co-chair), Northrop GrummanPaul Chiodo, UTRS Inc.Ken Crane, NASA Safety CenterBuck Crenshaw, Honeywell Technology Solutions Inc.Richard Day, Johns Hopkins UniversityMichael Dreikorn, The IPL Group, LLCDebra Harrison, Debra Harrison ConsultingBrian Hughitt, NASA HeadquartersLt. Col. Robert Jackson, U.S. Air ForceEugene Jaramillo, RaytheonEd Jopson, Northrop GrummanKirk Ketterer (Co-chair), NASA Kennedy Space CenterMichael Kelly, NASA Godard Space Flight CenterShelley Klopfenstein, Aerojet Steve Kosloske, NASA Johnson Space CenterArvin Llamzon, Honeywell Technology Solutions Inc.Phil Montag, Honeywell Technology Solutions Inc.Steven Meyer, UTC Aerospace SystemsRyan Nowosielski, UTC Aerospace SystemsJaye Omberg, Lockheed Martin AeronauticsAmy Peters, Orbital SciencesGideon Roth, Cabiran Marc Saperstein, US ArmyDennis Scott, Pratt & Whitney RocketdyneKevin Sheahan, MDAMike Shields (Co-chair), DCMAMike Swenson (Conference Chair), The Boeing CompanyLee Tait, Aerojet CorporationGary Wegrzynowicz, DCMAJames Wade, Raytheon

Committee

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2013 Conference on Quality in the Space and Defense Industries

Sponsored by the ASQAviation, Space & Defense Division

Supported by the National Aeronautics and Space Administration, the Department of Defense, the Missile Defense Agency, and the Defense Contract Management Agency.

This conference will be your most important and rewarding professional experience for 2013!

The conference includes keynote and featured speakers, panel presentations, and in-depth concurrent breakouts. Government and industry leaders will discuss the latest policies and practices that will directly affect your organization.

Recertification Credits From ASQASQ recertification units will be issued for this event. Please save a copy of your attendee badge as proof of attendance.

Radisson Resort at the Port870� Astronaut Boulevard

Cape Canaveral, FL800-333-3333 or 32�-784-0000

Air Force Airman Dalvin Troublefield conducts a removal and installation of the tailhook damper on an F-15 Eagle while Airman Jonathan Sanchez reads step-by-step instructions on

Sheppard Air Force Base, Texas, Aug. 1, 2012.

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The aircraft carrier USS Enterprise conducts maritime security operations, theater security cooperation efforts and support missions for Operation Enduring Freedom in the U.S. 5th Fleet area of responsibility in the Suez Canal, Oct. 12, 2012.

*Quality is Still Free - Philip B. Crosby

This year’s CQSDI Conference Planning committee discussed many ideas for this year’s theme. We kept coming back to the constraints we live and work under and felt that Quality Guru Mr. Philip B. Crosby’s premise that Quality is Still Free still

shines through in the 21st Century. Thanks to the Philip Crosby Associates for so generously allowing us to use it as our theme. The information below describes Mr. Crosby’s many contributions to our quality world.

The distinguished career of Philip B. Crosby (1926-2001) is eminent throughout the global quality community. For over 35 years, Mr. Crosby was both a philosopher and pragmatic practitioner of quality management. His early book on the subject, Quality Is Free, has been credited with beginning the quality revolution. His message stimulated international interest and ultimately became a catalyst for a global awakening and driver for a worldwide movement.

Mr. Crosby made many significant contributions to the core body of quality knowledge. His Absolutes of Quality Management remain the foundation for how organizations continue to work everyday. So much of the current language relating to quality was introduced by Mr. Crosby. Straightforward ideas such as conformance to requirements, zero defects and the price of nonconformance were just a few of the quality fundamentals he simplified for all to embrace.

In 1979, Mr. Crosby founded Philip Crosby Associates, Inc. Through the Quality College, senior leaders learned how to establish a culture of prevention to get things done right the first time. His philosophies have been ingrained into the fiber of those corporations, both large and small.

Mr. Crosby authored 13 books on the topic of quality. Some of his most notable titles include:

o Quality Is Free: The Art of Making Quality Certain, 1979 o Quality Without Tears: The Art of Hassle-Free Management, 1984 o Let’s Talk Quality, 1989 o Completeness: Quality for the 21st Century, 1992 o Quality Is Still Free, 1996

Mr. Crosby’s innovative thinking and creative outlook on quality have been an inspiration for thousands of companies around the world. Because his messages were simple, designed to be easily recognized and understood, Philip Crosby continues to inspire us.

As a true testament of the man, the company Mr. Crosby founded more than 30 years ago still thrives today. While the approach has evolved, Philip Crosby Associates continues to help organizations navigate the journey of change. Their simple, yet powerful, Absolutes of Quality Management have become the proven foundation for a sustainable culture of quality.

QUALITY IS STILL FREE...

Quality Innovations Quality is Still Free.. When It’s Done Early

The aerospace industry is constantly changing and evolving. Cost reduction, increasing regulations and complex-manufacturing advances threaten supply chain quality and demand an increasing focus on innovative processes and tools. Innovation has become a global necessity, and the United States passed an Innovation Act in 2005 to promote innovation in manufacturing. Quality professionals are well positioned to champion their organizations, leveraging intellectual capital, advancing skills, and knowledge management to generate breakthrough procedures, practices, and products. New approaches to quality offer a great opportunity for organizations to shift from established paradigms and offer innovative solutions for operations. This session focuses on some exciting examples of innovation in quality processes and tools to confront changes in requirements and regulations, as well as to adapt to advances in manufacturing.

As Philip Crosby said several decades ago, “Quality is Free”. And in his 1980 book, by the same name, he discusses how to transform quality from activities that only occur on the manufacturing floor to efforts taking place in management offices. Crosby’s philosophy was to avoid costs associated with “unquality things” by taking preventative steps toward “making quality certain.” And through many success stories over the years the proverb “an ounce of prevention is worth a pound of cure” has been readily applied to the Cost of Quality. Specifically, early investments in prevention costs (such as quality planning, supplier evaluation, capability studies, and quality education) have been shown to provide positive returns through significant reductions in both internal and external failure costs. However, while this proverb is recognized by most as fact it is often challenging for managers to sufficiently program quality prevention activities. And as the US Government continues to look for cost savings measures, there is concern that such investments will be further scrutinized across all departments and agencies. More so than ever, it is incumbent upon quality professionals to communicate the value of quality prevention and to convince program managers that such investment is necessary.

This panel will explore different ways that this can be accomplished and how easily program managers both within government and industry can be sold on early quality involvement. Individual breakout sessions will be held to have deeper discussions. So just as Phillip Crosby said decades ago, Quality is Still Free. This is a great selling point in this increasingly cost constrained environment!

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A formation of aircraft fly over the USS Dwight D. Eisenhower under way in the Mediterranean Sea, July 10, 2012. The air crews are assigned to Carrier Air Wing 7. The USS Dwight D. Eisenhower is on a scheduled deployment supporting maritime security operations and theater security cooperation efforts in the U.S. 5th and 6th Fleet areas of responsibility.

Innovation and Success in a Cost-Constrained Environment

Current Topics in Industry Managing Across Generations

Quality professionals have to confront issues ranging from increasingly sophisticated counterfeit parts (…and the liability that comes from escapes) to higher levels of ESD and FOD sensitivity and the fallout from unique industry concerns (e.g., budget Sequestration, ITAR restrictions). On the other hand, with budget-driven emphasis on doing more with less, and the prospects of losing valued talent through the inevitable lay-offs, we also have opportunities for greater cooperation horizontally among government agencies and among contractors, as well as vertically through the supply chain. Tailored requirements and risk management, evolving standards… where should our attention be to stay ahead of the curve?

Will these challenges and opportunities foster creative solutions or will they be stymied by the old stovepipes, turf wars, and cost and schedule concerns? Will fewer suppliers want to play in the tougher-requirements arena as the Aerospace and Defense market share of their business dwindles? This panel will address some of these topics from various viewpoints and offer insights into the path ahead.

We are in an industry where talented employees are at a premium and at a time in history when multiple generations are interacting with each other in the workplace. In this session, discussions will focus on how multiple generations - from Baby Boomers to Gen Y- interact with one another. These generational changes emphasize the need to develop new ways of thinking and doing business as Generations X and Y influence corporate culture by introducing a diverse set of work ethics, means of communication, interpretations of professional behavior, and expectations into the work environment.

As industry faces challenges in recruiting, retaining, and managing a new generation, it is paramount that we examine how to improve the STEM pipeline with outreach activities in order to increase the number of those pursuing careers in engineering and other STEM fields. The panel will also cover the effect Generational Shifts have on socio-economic, geo-political, technological, and human factors. The discussion will focus on the need for adaptability in all aspects of the work environment in order to successfully run a global airline.

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An Air Force load master observes aboard a MC-130E aircraft as a CH-47 Chinook helicopter receives an aerial refueling during Emerald Warrior over Duke Field, Fla., March 6, 2012.

Program Agenda

Monday, March 187:00-8:00 a.m. Registration/Continental Breakfast8:00-8:15 a.m. Welcome and Opening Remarks • Mike Swenson Conference Chair and Chair Elect, Aviation Space and Defense Division, ASQ8:15-8:45 a.m. Keynote Speaker • Christopher J. Scolese Director, NASA Goddard Space Flight Center8:45-9:15 a.m. Featured Speaker • Colonel Matthew Skeen Commander, 45th Launch Group United States Air Force9:15-9:30 a.m. Break9:30-10:30 a.m. Session One PanelQuality Innovations • Gareth Thomas Project Quality Manager, Champlain Oil & Gas Anadarko Mozambique Project • Dan Berry VP of Operations, Newfield Network • Martin Vantrieste VP of QA, Amgen, Inc.10:30-10:45 a.m. Transition to Panel Breakouts10:45-11:45 a.m. Session One Panel Breakouts11:45 a.m.-1:00 p.m. Lunch1:00-1:30 p.m. Luncheon Keynote Speaker • Michael Joyce Senior VP of Global Supply Chain Operations, Lockheed Martin Corp.1:30-1:45 p.m. Transition to General Session1:45-2:15 p.m. Featured Speaker • TBA2:15-2:30 p.m. Break2:30-3:30 p.m. Session Two PanelQuality is Still Free..When It’s Done Early • Dennis Owens Manager, Defense Systems Quality Engineering Dept., Sandia National Laboratories • John Varley VP of Quality and Mission Success, Lockheed Martin • Mike Wadzinski QS Director (Acting) Missile Defense Agency3:30-3:45 p.m. Transition to Panel Breakouts3:45-4:45 p.m. Session Two Panel Breakout

5:00-6:00 p.m. Attendee Social

Tuesday, March 197:00-8:00 a.m. Registration/Continental Breakfast8:00-8:15 a.m. Opening Remarks • Ed Jopson Mission & Supplier Assurance Manager, Northrop Grumman Electronic Systems8:15-8:45 a.m. Keynote Speaker • TBA8:45-9:15 a.m. Featured Speaker • Russell Romanella SMA Director, KSC9:15-9:30 a.m. Break9:30-10:30 a.m. Session Three PanelCurrent Topics in the Industry • Dave Pinkley Chief Engineer, Mission Assurance Ball Aerospace and Technologies Corporation • Jeannette Plante NASA Workmanship Standards Program Manager, NASA GSFC • Barry Birdsong Division Chief Parts & Materials Engineering, Missile Defense Agency • Clifton J. “Jerry” Charlow VP of Program Management Excellence, Raytheon Missile Systems10:30-10:45 a.m. Transition to Panel Breakouts10:45-11:45 a.m. Session Three Panel Breakouts11:45 a.m.-1:00 p.m. Lunch1:00-1:30 p.m. Keynote Speaker • Michael Bright VP, Aerojet Missile Defense & Strategic Systems1:30-3:00 p.m. Special Topics SessionManaging Across Generations • JJ DeGiovanni Managing Director of Ground Safety, United Airlines • Dr. Timothy Rosio, MD Board Certified Dermatologist – El Dorado Hills, CA • Michael Benton Quality Analyst, Aerojet • David Butler CEO, Next Ed

A reminder to all that the NASA Quality Leadership Forum (QLF) will be held in this same location on Wednesday and Thursday. It is open to all wishing to attend with no charge. Agenda is available at CQSDI registration.

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Christopher J. Scolese Director NASA Goddard Space Flight Center

Mr. Christopher J. Scolese was named the director of NASA’s Goddard Space Flight Center March 5, 2012. At Goddard, Mr. Scolese leads a major U.S. laboratory for developing and operating unmanned scientific spacecraft. Goddard manages many of NASA’s Earth observation, astronomy, and space physics missions.

Previously, Mr. Scolese served as the Associate Administrator of NASA Headquarters, the agency’s highest-ranking civil servant position. As Associate Administrator, he was responsible for the oversight and integration of NASA’s programmatic and technical efforts to ensure the successful accomplishment of the agency’s overall mission. From January 20, 2009, until July 2009, he served as the Acting Administrator of NASA. As the Acting Administrator, he was responsible for leading the development, design, and implementation of the nation’s civil space program. As such, he provided overall leadership for NASA’s multiple field installations, worked closely with the executive and legislative branches to ensure that NASA was supporting appropriate national policy, and led an international collaboration in carrying out high-profile space missions including the Space Shuttle, the International Space Station, the Hubble Space Telescope, and a multitude of other scientific and technological efforts.

Mr. Scolese also served as NASA’s Chief Engineer. As Chief Engineer, he was responsible for ensuring that development efforts and mission operations within the agency were planned and conducted on a sound engineering basis, as well as for the long-term health of the NASA engineering workforce.

Formerly, Mr. Scolese was the Deputy Director of the Goddard Space Flight Center where he assisted the director in overseeing all activities. He also served as the Deputy Associate Administrator in the Office of Space Science at NASA Headquarters. In this position, he was responsible for the management, direction, and oversight of NASA’s Space Science Flight Program, mission studies, technology development, and overall contract management of the Jet Propulsion Laboratory.

Keynote Speaker (8:�� a.m.) Featured Speaker (8:4� a.m.)

Colonel Matthew Skeen Commander 45th Launch Group United States Air Force

Colonel Matthew E. Skeen is commander, 45th Launch Group, Cape Canaveral Air Force Station, Florida. The launch group is the space wing focal point for Department of Defense (DoD), civil and commercial space launch-related activities. The group provides vital operations, engineering and maintenance support for launch vehicles and government satellites prepared and launched on the Eastern Range.

Colonel Skeen entered the Air Force in 1990 after graduating from the Air Force Academy. In his first assignment, he served as a payload manager participating in 13 Global Positioning System (GPS) satellite launches and one MILSTAR satellite launch at Cape Canaveral Air Station, Florida. He then attended the Air Force Test Pilot School at Edwards Air Force Base, California. After graduation, he served as an F-16 flight test engineer and later as a flight commander, assistant operations officer and test squadron commander.

Following these assignments, Colonel Skeen attended Air Command and Staff College at Maxwell Air Force Base, Alabama. He then worked as the Director of Systems Engineering and as Deputy Program Manager for satellite acquisition programs at the National Reconnaissance Office in Chantilly, Virginia before attending the National War College at Fort McNair in Washington, D.C. Prior to his current assignment, Colonel Skeen was the Deputy Director of Manned Airborne Intelligence Surveillance and Reconnaissance (ISR) Programs in the Office of the Under Secretary of Defense for Intelligence helping to provide oversight to Army, Navy, Air Force and Marine Corps ISR programs.

SESSION ONE

Session Manager/Panel Moderator Phil Montag Director, Sustaining Engineering and Assurance Services , Honeywell Technology Solutions Inc.

Mr. Philip Montag is the Director of Sustaining Engineering and Assurance Services for Honeywell. Honeywell’s programs and contracts under Mr. Montag’s responsibility provide technical support in the form of personnel and materials for NASA, USGS, DTRA, FAA, Honeywell, Academia, and over 60 commercial customers. Support under his programs includes software and hardware quality assurance, calibration of IM&TE, test resource management, workmanship training and inspection to NASA and Industry Standards, QMS audits and Safety audits of suppliers in Aerospace, Academia and Energy companies, counterfeit parts activities, global asset management to Government DCMA compliance requirements, and installation and maintenance of measurement equipment of seismic activity and global threat activities. Resources are provided both nationally and internationally.

Prior to joining Honeywell, Mr. Montag held positions with Supplier Management Innovations Inc. as CEO, with Ciena as director of Supplier Technologies & Quality Assurance, and with AT&T Submarine Systems as supplier quality manager.

Mr. Montag began his career in supplier quality and technology management at AT&T in Reading, PA. For 14 years, he supported AT&T Submarine Systems in various roles, including supporting technology transfer of manufacturing processes from Bell Laboratories into manufacturing technical support for assembly and test of lasers for the first fiber optic long-haul undersea communication cables, and supplier quality manager for all high-cost/high-reliability/high-risk components for the undersea and terminal equipment. He has extensive background in the areas of laser/optical component manufacturing and qualification, supplier management, and supplier auditing.

Following his AT&T career, Mr. Montag joined CIENA, a newly formed telecommunications equipment provider.

Abstract: The aerospace industry is constantly changing and evolving. Cost reduction, increasing regulations and complex-manufacturing advances threaten supply chain quality and demand an increasing focus on innovative processes and tools. Innovation has become a global necessity, and the United States passed an Innovation Act in 2005 to promote innovation in manufacturing. Quality professionals are well positioned to champion their organizations, leveraging intellectual capital, advancing skills, and knowledge management to generate breakthrough procedures, practices, and products. New approaches to quality offer a great opportunity for organizations to shift from established paradigms and offer innovative solutions for operations. This session focuses on some exciting examples of innovation in quality processes and tools to confront changes in requirements and regulations, as well as to adapt to advances in manufacturing.

Quality Innovations

Monday, March 18

As Director of Supplier Technologies and Quality Assurance, he managed a group of commodity engineers and incoming inspection operations for all components and sub-assemblies purchased by the company. In this role, he created and implemented corporate processes for component/supplier qualification, supplier auditing, supplier selection, and supplier ratings. In 2003 he joined Honeywell and prior to his role as Director he held positions as program manager for the NASA Supplier Assurance Contract, the NASA Workmanship Training Center, the NASA Contractor Assurance Services contract, the NASA Six-Sigma Support Contract, and MIT Lincoln Labs Technical Support Contract.

During Mr. Montag’s career of more than 30 years in supplier and business management, he has managed a business portfolio of over $50M/year with over 400 staff, audited more than 300 suppliers throughout the world. He holds a Bachelor’s Degree in computer science, Associate Degree in specialized electronics technology, and is a member of the Optical Society of America and Institute of Electrical and Electronics Engineers and the ASQ Aviation, Space & Defense Division.

Transocean’s Deepwater Millennium is performing an accelerated well testing program that includes installing observation gauges and conducting several drill stem tests

for Anadarko’s natural gas wells offshore Mozambique.

Breakout 1: The Relationship Between Quality and Safety in the Oil and Gas IndustryFacilitator: Gareth Thomas

Abstract: The oil and gas industry is a dynamic moving target that is constantly changing due to the nature of the business. Geo-political concerns include locations of the facilities (security issues dealing with Somali Pirates), depth of the ocean floor (5000 feet +), remoteness of the site (self-sustaining), counterfeit products, manufacturing carried out by 1000+ different contractors, sub-contractors and suppliers, funding for $10-20B, etc. These are just some of the issues we deal with on an ongoing basis.

The oil and gas industry is highly regulated in regards to quality and safety due to the historical failures that have appeared over the years such as the BP ‘Macondo’ Prospect, BP Texas City, Exxon Valdez, and Occidental Piper Alpha. This session will explain what the relationship is between quality and safety and how the two co-mingle throughout the design, procurement, execution, testing, and lifetime operation of the facility.

This quality forum will highlight to the audience what is currently being carried out on a $20B project destined for Mozambique, East Africa bringing natural gas onshore then liquefying it so that it can be exported to India, Japan, and China and bring needed revenue to the country.

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SESSION ONE PANELISTS

Gareth ThomasProject Quality Manager Champlain Oil & Gas Anadarko Mozambique Project

Mr. Gareth Thomas is the Project Quality Manager for Champlain Oil & Gas Anadarko Mozambique Project. Mr. Gareth has been working in the field of Quality for over forty-three years. His career in Quality Assurance began as a metallurgist in a steel company, manufacturing steel billets for the automotive and construction industries. In the early 80’s, he took a position in the oil and gas industry, beginning his role in that industry working as an inspector, an NDE technician, a welding engineer and for the last twenty years as a Quality Manager. He has held the responsibility for maintaining quality during all aspects of Front End Engineering Development (FEED), detailed design, procurement, execution, commissioning and start-up.

Mr. Gareth’s quality roles in the oil and gas industry have provided him with extensive experience on static platforms offshore in California, floating platforms offshore in the Gulf of Mexico, and Floating Production, and Storage and Offloading (FPSO) ships offshore in Angola and Nigeria. His career has taken him to the Middle East (2 years), Korea (12 years), Singapore (2 years) and US (10 years). At this point in his career, he decided to further his education by obtaining an MBA in Project Management from the American Intercontinental University, Chicago, Illinois.

Mr. Gareth is currently the Project Quality Manager for Anadarko Mozambique Area 1 LNG Development Project that is offshore in Mozambique. It is approximately a $20B project that will entail an onshore LNG (Liquid Natural Gas) liquefaction plant and an infrastructure including an airport capable of landing 747 aircraft, sub-sea gas gathering manifolds & pipeline system (approximately 200 miles of pipeline) , LNG carriers (approximately 15), tugs, pilot boats, and coast guard cutters.

Mr. Gareth is supported by his wife of 38 years, Frances. They have two children. His son Rhodri is in the oil and gas business as well and is a delivery manager for assets managed offshore projects in the North Sea. His daughter Lowri is an in-house counsel for a British based recruitment firm in Houston that supplies oil and gas personnel to clients in the US. Mr. Gareth holds a degree in metallurgy from Swansea College of Higher Education, Wales, U.K.


Dan BerryVice President of OperationsNewfield Network

Mr. Dan Berry has been building and empowering teams and leaders to increase their influence and impact in organizations for over three decades. Mr. Berry has conducted workshops and has been a repeat guest speaker at the NASA Supply Chain Conference, Aerospace Corporation’s Supplier Quality Improvement Council and the Laboratory for Atmospheric and Space Physics.

Mr. Berry is the Vice President of Operations at Newfield Network. He is the retired Director of Quality at Ball Aerospace & Technologies Corp. concluding nearly 25 years with Ball Aerospace. Prior to joining Newfield, he founded Quintessence Transformational Coaching LLC and serves as President.

Mr. Berry is a Newfield Certified Coach, an International Coach Federation Associate Certified Coach and a graduate of the Body and Movement Program at Newfield. He grew up on the front range of Colorado and panhandle of Nebraska, earning his Mechanical Engineering Degree from the University of Nebraska.

Aviation is Mr. Berry’s avocation, receiving his glider, private pilot, instrument and seaplane ratings starting at age 15. He applies his mechanical aptitude by building experimental aircraft. He has completed and test flown both of his award winning planes, an RV6 and Piper Cub replica.

Mr. Berry has served over 25 space flight projects with an emphasis on leadership, optical mounting techniques and Cryogenic Cooler mechanisms. He coauthored the Opto-Mechanical Design Handbook for Ball Aerospace and has published 3 Cryogenic Cooler conference presentation papers as well as co-authored a paper about the Kepler photometer and mission.

Community service is also important to Mr. Berry where he has been the past president of the Boulder Evening Optimist Club, local Experimental Aircraft Association, Airport Board Chairman and Newfield Front Range Alumni Group facilitator.

Breakout 2: Reducing Waste in Broken Communications: Achieving Impressive Measurable ResultsFacilitator: Dan Berry

Abstract: Today’s Aerospace and Defense industry is vastly different from the 1970’s and has significantly changed in the past ten years. University and college education cannot prepare us for the manic pace and frenetic shifting sands of the modern business world. Stress is at an all-time high. Most companies are under pressure with budget cuts and an eye on their bottom line. Skills are becoming obsolete faster than ever, while new attitudes and tools are being thrust upon all levels of an organization. Communicating in today’s environment is more critical than ever for coordinating action. Traditionally, being a good communicator has meant that we “know the right words to say when the moment arrives.” Unfortunately, this definition of communication has been outdated for several decades. A new interpretation is available as “The total understanding that develops out of any encounter between human beings.”

Thus, communication includes the emotions produced, what is heard and understood, not just what is said, the visceral responses of both people’s bodies, and countless other nuances. As you can imagine, communication on this level has to do not just with what you say, but with the tone of your voice, the look in your eye and, your posture; it is “full contact communication” and cannot be faked.

This panel will expand on the article co-authored by Mr. Berry and published by Aerospace Corporations August 2012 “Getting in Right” newsletter. Mr. Berry will reveal the fundamentals that demonstrated a measurable 57% reduction of repeating issues. This experiential session, accomplished in an environment of “serious lightness”, will provide participants with key takeaways that can be applied immediately at the start of your next conversation and business day.

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Kepler is a NASA Discovery mission designed to search for extrasolar planets. The spacecraft’s 84-megapixel camera will focus on a single region of the sky and snap repeated images

of 100,000 stars looking for those that dim periodically.

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Breakout 3: Quality Management System Application in the Pharmaceutical Industry: Driving Prevention Rather Than InterventionFacilitator: Martin VanTrieste

Abstract: The pharmaceutical Quality Management System is being transformed into a modern Quality Management System. Historically the Quality Management System was heavily influenced by a “test and inspect in quality” philosophy that was the result of a history of past tragedies. Over the generations of legislatures, regulators and industry professionals, this philosophy has been engrained into the Quality Management System. Until recently, there has not been a need or a focus to make improvements in the Quality Management System. However, increased globalization, greater competition and growing pressure to reduce health care cost is forcing us to improve the pharmaceutical Quality Management System and manufacturing processes.

Through benchmarking both inside and outside of the pharmaceutical industry with others such as defense, aerospace, automotive and electronics, Amgen has established a modern Quality Management System that drives prevention rather than intervention, improves product quality, increases the robustness of the supply chain and improves speed to market all while remaining cost competitive. At the end of the two presentations, hopefully you are convinced that doing it right the first time is best for patients and the cost of medicines!

Martin VanTriesteVice President of QualityAmgen, Inc.

Mr. Martin VanTrieste is the senior vice president of Quality at Amgen. Mr. VanTrieste is responsible for all aspects of quality assurance, quality control, compliance, operational excellence, environment, health and safety, and training at Amgen.

Prior to joining Amgen, Mr. VanTrieste was with Bayer HealthCare’s Biological Products Division as Vice President of Worldwide Quality and Abbott Laboratories as the Vice President of Quality Assurance for the Hospital Products Division. While at Abbott, he held various positions in quality, operations, and research and development. He started his career at Abbott in 1983 after obtaining his Pharmacy Degree from Temple University School of Pharmacy.

Mr. VanTrieste has been actively involved with various professional and trade organizations, including United States Pharmacopeia (USP), Pharmaceutical Quality Research Institute (PQRI), Pharmaceutical Research and Manufacturers of America (PhRMA), and AdvaMed, and he is a member of the Board of Directors of the Parenteral Drug Associations (PDA). He is the founder and first Chairman of Rx-360 and is currently on their Board of Directors. Rx-360 is a nonprofit international supply chain organization that will enhance patient safety by increasing the security and quality of all parts of the supply chain. PharmaVoice in 2012 named Mr. VanTrieste as one of the 100 most inspiring people in the pharmaceutical industry and call him “a man with a mission”.

A U.S. Army explosive ordnance disposal unit safely detonates an improvised explosive device on the side of Route Crowbar in Khowst province, Afghanistan, March 24, 2012.

Michael Joyce Senior Vice President of Global Supply Chain Operations Lockheed Martin Corporation

Mr. Michael Joyce is Senior Vice President of Global Supply Chain Operations. Mr. Joyce’s responsibilities include developing, documenting, and executing a comprehensive Supply Chain Management strategic plan which will drive optimal customer value and affordability. In addition he is responsible for corporate wide Earned Value Management Systems and compliance.

Previously, Mr. Joyce held the position of Senior Vice President, Operations and Program Management. His responsibilities included program management, production operations, subcontractor management, quality, operating excellence and global supply chain management. He was formerly the Vice President of Operations for the Aeronautical Systems Business Unit responsible for overall operations and supply chain management across the business unit. He joined Lockheed Martin in August 1997. He brings over 30 years’ experience in world-class processes that have resulted in significant cost reductions and quality improvements when applied to a broad variety of aerospace systems.

Before joining Lockheed Martin, Mr. Joyce was Vice President of Manufacturing for AlliedSignal Aerospace in Torrance, California where he implemented the six sigma program and introduced the lean-manufacturing methods into the mechanical and electronic aerospace product lines.

From 1978 to 1996, Mr. Joyce served in a variety of increasingly responsible program management, engineering, and manufacturing positions with the Pratt & Whitney Aircraft unit of United Technologies Corporation in East Hartford, Connecticut. Joyce was Director of Pratt & Whitney’s Turbine Airfoils Product Center, where he implemented advanced processes that rapidly reduced costs and improved quality. He also served as a program manager for the PW/Boeing 777 program.

Mr. Joyce holds Bachelor’s Degrees in mathematics and engineering from Columbia University in New York City and a Master’s Degree in mechanical engineering from Rensselaer Polytechnic Institute in Troy, New York.

Luncheon Keynote Speaker (�:00 p.m.)

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NASA’s Juno spacecraft is readied for lifting out of a thermal vacuum chamber following testing to simulate the environment of space over the range of conditions the probe will encounter during its mission. When Juno reaches Jupiter in 2016, it will be farther from the sun than any previous solar-powered spacecraft. This image was taken on

March 13, 2011, at Lockheed Martin Space Systems in Denver.

SESSION TWO

Session Manager/Panel Moderator Debra Harrison President Debra Harrison Consulting

Ms. Debra Harrison has been in the Quality Assurance and Quality Management Profession for the majority of her career. When Ms. Harrison retired, she was responsible for policy and training for the Defense Contract Management Agency’s (DCMA) QA workforce. In her broad career she was on the AF Contract Management Division staff, she worked with the AF Systems Command Inspector General, she was a QA Division Chief in AF and Defense Plant Representative Offices, she was DCMA Liaison to NASA based out of Marshall Space Flight Center, and she was the DoD representative to the International Aerospace Quality Group (IAQG). Her staff held various positions on committees such as the QA Chair on the Defense Federal Acquisition Regulation Committee. They were responsible for the Host Nation Process for DCMA with NATO and NASA review team activities.

Ms. Harrison has a Master of Science Degree in National Resource Strategy from the Industrial College of the Armed Forces. She is currently an independent consultant and an active volunteer with ASQ which includes being the Society Bylaws Committee Chair as well as Past Chair of the Aviation Space and Defense Division.

Abstract: As Philip Crosby said several decades ago, “Quality is Free”. And in his 1980 book, by the same name, he discusses how to transform quality from activities that only occur on the manufacturing floor to efforts taking place in management offices. Crosby’s philosophy was to avoid costs associated with “unquality things” by taking preventative steps toward “making quality certain.” And through many success stories over the years the proverb “an ounce of prevention is worth a pound of cure” has been readily applied to the Cost of Quality. Specifically, early investments in prevention costs (such as quality planning, supplier evaluation, capability studies, and quality education) have been shown to provide positive returns through significant reductions in both internal and external failure costs. However, while this proverb is recognized by most as fact it is often challenging for managers to sufficiently program quality prevention activities. And as the US Government continues to look for cost savings measures, there is concern that such investments will be further scrutinized across all departments and agencies. More so than ever, it is incumbent upon quality professionals to communicate the value of quality prevention and to convince program managers that such investment is necessary.

This panel will explore different ways that this can be accomplished and how easily program managers both within Government and Industry can be sold on early quality involvement. Individual breakout sessions will be held to have deeper discussions. So just as Phillip Crosby said decades ago, Quality is Still Free. This is a great selling point in this increasingly cost constrained environment!

Quality is Still Free.. When It’s Done Early

Monday, March 18

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An Alaska Air National Guard HC-130 aircraft and HH-60 Pave Hawk helicopter practice helicopter aerial refueling over Joint Base Elmendorf-

Richardson, Alaska, March 14, 2012.

Breakout 1: Quality is Free: When it’s done early: A practitioner’s approach to “getting in the game” Facilitator: Dennis Owens

Abstract: The key points of focus of this breakout will be:

• Making quality certain and,• The value of prevention through a process for predictability

The investment made in our vocation is a well thought out and strategic process. As quality professionals we have the opportunity to embrace and teach that our value proposition rests in our reputation for predictability. Therefore, quality can be sold “early”… if we know how to find it, design it, and sell it. This discussion will focus on four cases studies, from Sandia National Laboratories in Albuquerque New Mexico. At the end of this session, participants will be able to understand how to build a reputation of predictability which leads to trust, which leads to getting in the game.

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SESSION TWO PANELISTS

Dennis OwensManager, Defense Systems Quality Engineering DepartmentSandia National Laboratories

Mr. Dennis Owens manages the Defense Systems Quality Engineering Department at Sandia National Laboratories (SNL) in Albuquerque, New Mexico. Mr. Owen’s organization provides R&D Systems Engineering, Quality Engineering, and Quality Assurance support to Sandia’s Work for Others (WFO) Department of Defense projects and programs. His career began at GE Aircraft Engines in 1988 in advanced composite fabrication and later turbine component manufacturing. In 1995 he joined Silmax, Inc., a semi-conductor and wafer reclamation company, as a Quality Engineer. At Silmax, Mr. Owens was responsible for designing and implementing the quality management system and supplier quality program.

In 1999, Mr. Owens joined Allied Signal Power Systems (ASPS) as a Supplier Quality Engineer. At ASPS he was responsible for designing the quality management system and supplier quality programs. In 2001, Mr. Owens joined SNL as a Senior Quality Engineer. At Sandia his career has spanned from generator technology and software tester qualification to Advanced Concept and Technology Development (ACTD) programs for Sandia’s Integrated Military Development Center (IMSDC) now Integrated Military Systems (IMS).

Mr. Owens holds certifications in internal auditing (RABQSA), and LM21 Lean Six Sigma. From 2005-2007 he authored several articles in the American Society for Quality (ASQ) Quality Progress magazine on quality management, defect analysis, and continuous improvement. He has been invited to speak at NASA and ASQ conferences and is a 2013 BEYA Trailblazer award recipient. Mr. Owens received his Bachelor’s Degree in Mechanical Engineering Technology from New Mexico State University and a Master’s of Arts Degree in Organizational Management and Leadership.

F-16 Fighting Falcons demonstrate an “Elephant Walk” as they taxi down a runway during an exercise on Kunsan Air Base, South Korea, March 2, 2012.

Breakout 2: Supply Chain Quality Is Also Free: When It’s Done Early!Facilitator: John Varley

Abstract: Comprising approximately 70% of the costs associated with hardware based government programs; the supply chain represents both the largest challenge and the largest opportunity for Quality professionals. Due to increasing financial stress, the supply chain is arguably the most vulnerable area for financially driven changes in performance. Making an upfront investment to qualify and categorize sources of supply, educate the supply chain on customer requirements, and team with suppliers to share our best practices has resulted in increased Quality performance and immeasurable cost avoidances.

We will review some of the tools and best practices that Lockheed Martin’s Missiles and Fire Control Business Unit utilizes to proactively perform supplier and sub-tier risk characterization, evaluate realized supplier performance, drive objective supplier selections, share operations best practices, and perform ongoing supplier education. These approaches have resulted in the improved and sustained performance of our supply chain in this increasingly cost competitive environment.

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John VarleyVice President of Quality and Mission SuccessLockheed Martin Corporation

Mr. John J. Varley is Vice President of Quality and Mission Success for Lockheed Martin Missiles and Fire Control (LMMFC) business area, a world leader in providing superior weapons systems and advanced technologies that protect US and allied forces. Mr. Varley holds the responsibility for the strategic direction of LMMFC’s Quality and Mission Success (QMS) for the business area. As the QMS Vice President, the business has been recognized with state quality awards, several ‘Top 10 Plant’ awards, The Shingo Quality Award, and culminated in being recognized with the 2012 Malcolm Baldrige National Quality Award.

Mr. Varley began his career as a machinist and has held numerous key positions, progressing into leadership roles at several LM business units and locations. Since joining the MFC team, he has held various Director positions supporting Ocala, Dallas, Orlando, and UK locations.

Active in the community, Mr. Varley serves on the Board for the Florida Sterling Council, the Board for the Central Florida YMCA, and is an advocate for the STEM program (Science Technology Engineering & Mathematic) focusing on after school programs. At Lockheed Martin, Mr. Varley is a member of the LMMFC Diversity Council, and has served as President of the LMMFC Management Club. Mr. Varley will earn the honor as a Malcolm Baldrige Fellow in 2013.

Mr. Varley is a native of Philadelphia, PA where he received his Bachelor of Science Degree in Manufacturing Engineering from Spring Garden College. He also holds a Master’s Degree in Project Management from Keller Business School at DeVry University.

Mr. Varley and his wife, Gina, reside in Central Florida where their son and daughter attended the University of Central Florida. Their daughter and son-in-law have recently blessed the Varley’s with their first grandchild.

Lockheed Martin’s Joint Air-to-Surface Standoff Missile (JASSM) recently completed F-15E platform integration with a successful all-up round (AUR) flight test at White Sands Missile Range, N.M.

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Michael WadzinskiQS Director (Acting)Missile Defense Agency

Mr. Michael Wadzinski is the MDA/QS Director (Acting) for the Ballistic Missile Defense System and the QS Chief Engineer, responsible for ensuring and providing independent assessments and oversight for Safety, Quality, and Mission Assurance (SQMA) for the BMDS programs. Mr. Wadzinski is responsible for developing SQMA policy and requirements, as well as SQMA for BMDS level tests.

Mr. Wadzinski served as the QS Functional Manager for Safety Quality and Mission Assurance for the Ground Missile Defense (GMD) Program from 2007–10, providing independent assessments and oversight for SQMA. He served as the first MDA Deputy Director for Safety from 2003–07, responsible for ensuring the safety of MDA personnel and resources at all locations. He led the development of MDA safety requirements and policies, ensured residual safety risks were accepted at the proper level of management, and provided independent safety assessments and oversight of the BMDS and each of the MDA programs.

From 1985 until 2003, Mr. Wadzinski worked for the 45th Space Wing Range Safety Office at Cape Canaveral Air Force Station/Patrick Air Force Base (the Eastern Range) in various positions overseeing numerous payloads and launch vehicle programs as well as undertaking the task of combining the range safety requirements of the Eastern Range and Western Range into a common document known as Eastern and Western Range (EWR 127-1) Range Safety Requirements. EWR 127-1 became the basis for Range Safety requirements and law developed by the Federal Aviation Authority Office of Commercial Space Transportation and other domestic and foreign launch ranges.

Mr. Wadzinski earned a Bachelor’s Degree in Chemical Engineering from the Ohio State University, a Master’s Degree in Systems Management from the Florida Institute of Technology, and a Master’s Degree in Management as a Sloan Fellow from The Leland Stanford Junior University. He is a graduate of Air Command and Staff College and is a member of the Defense Acquisition Corps.

Breakout 3Facilitator: Mike Wadzinski

Abstract: TBA


Aegis Ballistic Missile Defense (BMD) is the sea-based component of the Missile Defense Agency’s Ballistic Missile Defense System (BMDS).

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Featured Speaker (8:4� a.m.)

Russell Romanella SMA Director NASA Kennedy Space Center

Mr. Russell R. Romanella is the Director of Safety and Mission Assurance (S&MA) at NASA’s Kennedy Space Center. The S&MA Directorate is Kennedy’s focal point for planning and execution of center and program S&MA activities at Kennedy. The directorate provides the primary interface function with the S&MA offices of NASA Headquarters, other centers, other government agencies, international governments and private industry. The primary purpose of Kennedy’s S&MA is to ensure operations at Kennedy-responsible sites are conducted in a manner which will achieve mission safety and success. S&MA consists of the safety, reliability, maintainability, software assurance and quality disciplines which are applied to reduce the probability of mishaps, failures, maintenance burden, and product flaws.

After Mr. Romanella graduated from Florida State University in 1984, where he received a Bachelor of Science in Mathematics and Computer Science, he joined NASA as an operations engineer in the Space Shuttle Processing Directorate. He became Project Manager for the Payload Data Management System in 1990, responsible for the design, development, management and operations of this information system, which supported all payload processing including space station, shuttle and expendable launch vehicle payloads.

In 1996, Mr. Romanella moved to the Space Station Hardware Integration Office as Chief of the Integration Operations Office. In 1997, he became Element Manager for International Space Station (ISS), missions including those flying the multi-purpose logistics modules and the Canadian robotic arm. In September 2003, he became Deputy Director of the ISS and Spacecraft Processing Directorate, and in November 2005, he became Director of the same directorate. In this position, he was responsible for all ground processing of space station elements from around the world getting ready to fly in the space shuttle. In addition, he was responsible for preparing the Kennedy Space Center for final assembly of a future human space launch vehicle: the Orion crew exploration vehicle.

A mockup of the Launch Abort System, or LAS, is positioned atop a boilerplate Orion capsule and replica service module during test stacking operations inside the Vehicle Assembly Building at NASA’s Kennedy Space Center in Florida. The Orion spacecraft is being designed to carry astronauts on missions beyond Earth orbit. It will have the LAS during the first part of launch in case an emergency develops that requires the spacecraft to be pulled away from the rocket to save the crew. NASA’s Ground Services Development and Operations Program, or GSDO, performed the test operations.

SESSION THREE

Abstract: Quality professionals have to confront issues ranging from increasingly sophisticated counterfeit parts (…and the liability that comes from escapes) to higher levels of ESD and FOD sensitivity and the fallout from unique industry concerns (e.g., budget Sequestration, ITAR restrictions). On the other hand, with budget-driven emphasis on doing more with less, and the prospects of losing valued talent through the inevitable lay-offs, we also have opportunities for greater cooperation horizontally among government agencies and among contractors, as well as vertically through the supply chain. Tailored requirements and risk management, evolving standards… where should our attention be to stay ahead of the curve?

Will these challenges and opportunities foster creative solutions or will they be stymied by the old stovepipes, turf wars, and cost and schedule concerns? Will fewer suppliers want to play in the tougher-requirements arena as the Aerospace and Defense market share of their business dwindles? This panel will address some of these topics from various viewpoints and offer insights into the path ahead.

Current Topics in the Industry

Tuesday, March 19

Session Manager/Panel Moderator Ed Jopson Manager, Mission and Supplier Assurance, Northrop Grumman Electronic Systems Intelligence Surveillance and Reconnaissance

Mr. Ed Jopson has been in the space and defense, quality, and mission assurance profession for most of his more than 35-year career. Mr. Jopson is the Manager for the Mission and Supplier Assurance at Northrop Grumman Electronic Systems’ (NGES) Intelligence Surveillance & Reconnaissance Division. Prior to NGES, he served as the field site integration chief of the safety and mission assurance directorate at the Missile Defense Agency (MDA), where he was responsible for system-wide safety, quality, and mission assurance at all MDA/QS field sites as well as supervision of mission assurance representatives at MDA contractor sites, the JNIC, and range, launch, and test sites.

Mr. Jopson’s early career encompassed several years in aerospace design and manufacturing environments. He worked in the design, development, and manufacture of spacecraft thermal control systems through the 1980’s. He was awarded a U.S. patent for a heat exchanger design he developed while at Dynatherm Corporation. His career continued at NASA’s Goddard Space Flight Center (GSFC). As a quality engineer with Unisys Corporation under NASA contract, he was promoted through three engineering levels while on the highly successful International Solar Terrestrial Physics/Global Geospace Science (ISTP/GGS) Project. Later, he served as quality engineering section head, managing 47 quality engineers at the GSFC and sites across the United States. He coordinated all phases of NASA Mission Assurance support simultaneously on eight concurrent space flight projects.

Mr. Jopson holds a master’s degree in technology management from U of MD and is a Certified Level III Acquisition Professional and ASQ Senior member.

An E-2C Hawkeye sits on the flight deck of the USS Enterprise while under way in the Gulf of Aden, Oct. 8, 2012.

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Breakout 1: Life Cycle Risk Management in a Product Tailoring EnvironmentFacilitator: Dave Pinkley

Abstract: At the 2012 CSQDI, Sherri Fike of Ball Aerospace presented Ball Aerospace’s approach to the industry challenge of reduce risks and increase compliance to new requirements while increasing efficiency. Ball Aerospace’s response to this challenge is comprehensive process tailoring, centered on a set of five process and product architecture types. Essential to this product type methodology is risk efficacy from an operational system’s low risk tolerance to the higher risk tolerance of demonstrator and experimental acquisitions. Ball’s risk management approach ensuring robust lifecycle management of risk contributors across these product types include the elements (1) development architecture optimization, (2) heritage reuse, (3) programmatic, technical, and residual risk tracking, (4) next step integration readiness, (5) anomaly risk rating, and (6) cumulative risk management.

The first two planning elements establish the risk profile for the program with development architecture optimized for mission success and a heritage baseline brought into resource, schedule, technical, and risk compliance. The third execution element performs risk tracking and control of baseline and realized risks retiring or accepting residual risk bounding the “unknowns” on the program. The fourth element establishes discrete manufacturing gates, ensuring next step integration readiness, evaluating and controlling risks at progressive levels of integration, and establishing burn down plans for identified product constraints and/or idiosyncrasies. The fifth non-conformance element, anomaly risk rating, captures the “severity” and “cause and corrective action” knowledge about an anomaly at any given point in its investigation life cycle, serving to prioritize resources for risk resolution. The final risk element, cumulative risk tracking captures residual risk from the previous 5 elements and evaluates the in-phase burn-down of risks, assesses cumulative mission success impact, and risk management process effectiveness.

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Dave PinkleyChief Engineer, Mission AssuranceBall Aerospace and Technologies Corporation

Mr. David Pinkley is the Mission Assurance (MA) Chief Engineer for Ball Aerospace & Technologies Corp. The Mission Assurance function ensures the highest standards of quality and reliability for all Ball Aerospace processes and products.

Mr. Pinkley is responsible for, developing industry leading MA processes for execution across all Ball Aerospace process and product architectures; assuring that MA is a discriminator across Ball Aerospace programs ensuring efficacy of their execution; assuring the application of consistent Risk Based MA through mentoring, independent risk assessments, and review teams; and partnering with the National Space Enterprise in development of best in class practices for mission success.

Mr. Pinkley has more than 34 years of MA experience across a wide range of space applications including over 28 years at a manager/staff consultant/senior-scientist level. He has a broad background in all aspects of MA and Reliability, Maintainability, Supportability (RMS) engineering supporting product development from the conceptual stage to warranty service.

Mr. Pinkley earned a Bachelor’s Degree in Electrical Engineering at the University of Tennessee, a Masters of Engineering Degree in Engineering Management at the University of Colorado and is a university accredited Six-Sigma Master Black Belt. He is a published author, presenting at several international conferences. He has been recognized with several Ball Aerospace excellence awards, including the Follett Award for excellence in system engineering, for professional achievements, which enhance the company’s marketplace competitiveness.

Mr. Pinkley’s responsibilities for MA process and product architecture efficacy and risk based MA provide the foundation for this breakout session on “Life Cycle Risk Management in a Product Tailoring Environment”.

SESSION THREE PANELISTS

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Jeannette PlanteNASA Workmanship Standards Program ManagerNASA GSFC

Ms. Jeannette Plante’s professional background is in electronic parts and package engineering for NASA missions and coordinating technical policy at the agency level. The NASA Workmanship Program maintains the NASA Workmanship Standards for polymeric applications and electrical and fiber optic cable harnesses. It also provides NASA representation within the industry body committees which maintain NASA-adopted Workmanship standards for soldering and ESD control. The program also provides a forum for researching new technical Workmanship issues and for outreach. Ms. Plante provides policy direction for NASA’s four Workmanship training centers and provides policy and technical guidance on Workmanship to the NASA Safety Center’s auditing group and STEP educational program. She is simultaneously the Manager of the GSFC ESD Control Program and the GSFC Workmanship Program. She holds a Bachelor’s of Electrical Engineering Degree from The Catholic University of America in Washington, DC.

Breakout 2: The Value of Workmanship Standards: What We Want vs. What We Ask For vs. What We GetFacilitator: Jeannette Plante

Abstract: The NASA Workmanship Standards are a quality assurance tool at a number of steps along the project life timeline. At the beginning, a “call out” of the document on the mission assurance requirements document ensures traceability to the agency baseline quality assurance requirements. When including them in a prime contract, the project can be sure they have imposed all critical quality requirements on the producer of electronic assemblies and cable harnesses to be used in a NASA mission. So why do we regularly discover non-standard processes and material are being used without prior approval? Why is it common that subcontractors do not ensure their procedures are fully traceable to the Workmanship requirements and their operators are certified? Why do suppliers request to use “alternate procedures” instead of the Workmanship Standards? Why do projects rated as Class D impose Workmanship Standards on suppliers with no prior history of procedural or training traceability? This break-out session will encourage active discussion around:

-The benefit the Workmanship Standards intend to achieve-The types of requirements the Workmanship Standards use to achieve benefit-The variety of capability in the NASA supply chain to receive Workmanship Standards requirements-The difficulty of modernizing Workmanship requirements-Risks associated with partial compliance to the Workmanship Standards-Impact of the above on the requirements


NASA’s rover Curiosity will analyze dozens of samples drilled from rocks or scooped from the ground as it explores with greater range than any previous Mars rover.

Breakout 3: Intersection of Quality and Program Management ExecutionFacilitator: Clifton J. “Jerry” Charlow

Abstract: Quality professionals and program managers need to form a closer bond now more than ever as we approach a period of decreasing budgets. The word “affordability” is in nearly every government to contractor discussion today; it is simply unavoidable. Program execution encompasses the entire life cycle of a program, as does quality. Focusing on quality throughout all phases of the program life cycle can reveal ways to cut costs and be more efficient. Quality defects are costly to a business, and quality escapes are not only more costly, they negatively impact customer relationships. By putting a sharp focus on engineering quality, operations quality, and supplier quality throughout all program phases provides the program manager with the necessary facts and data to eliminate the ultimate escapes to our customers, and remain affordable.

Page 20

Clifton J. “Jerry” CharlowVP of Program Management Excellence (PMX)Raytheon Missile Systems (RMS)

Mr. Clifton J. “Jerry” Charlow is Vice President of the Program Management Excellence (PMX) Organization at Raytheon Missile Systems (RMS) in Tucson, Arizona. In this role, Mr. Charlow leads the efforts to improve performance by producing effective, affordable and timely program management solutions critical to executing, measuring and growing the business.

Before joining PMX, Mr. Charlow was Senior Director of RMS Global Security Services where he helped strengthen program security relationships with customers. He was instrumental in achieving and maintaining back-to-back Superior ratings for RMS Tucson by the Defense Security Service. Before that, Mr. Charlow held deputy roles with Quality & Mission Assurance, Advanced Security and Directed Energy Systems product line, and Engineering for RMS. He also served as Engineering Supply Chain Director at Raytheon Integrated Defense Systems (IDS) in Portsmouth, R.I.

Mr. Charlow joined Hughes Electronic Systems in 1985, where he rose from a technical staff member to Department Manager before moving on to manager of a 200-member classified program, as well as the sensors and electronics systems cycle-time program manager. In 2001, he was named Director of Engineering for Raytheon’s Naval and Maritime Integrated Systems business in Portsmouth. In 2002, he was appointed Capability Maturity Model Integration (CMMI) Program Manager for IDS. In this role, he led process improvement efforts that resulted in a Level 3 systems engineering and software certification in June 2003.

Mr. Charlow received his Bachelor’s Degree in Mechanical Engineering from the University of California, San Diego, in 1985. In 1991, he earned a Master’s Degree in Electrical Engineering from the University of Southern California as a Hughes Fellowship Program member.


24 hours a day, 7 days a week, 365 days a year, Raytheon’s Exoatmospheric Kill Vehicle (EKV) stands ready to defend the United States against intercontinental ballistic missiles as a mission-critical component of the

Ground-based Midcourse Defense system (GMD).


Barry BirdsongDivision Chief Parts & Materials EngineeringMissile Defense Agency

Mr. Barry Birdsong is the Parts, Materials & Processes (PMP) Division Manager for the Missile Defense Agency. Mr. Birdsong has served in this position since April 2006. In this role, he is responsible for MDA Requirements and Policy regarding Counterfeit Parts, Parts Procurement, Radiation Effects, Part Selection, Screening, and Qualification Criteria, Failure Analysis, DMSMS, COTS Strategies, Lead Free prohibitions, Materials Engineering and implementation of DoD Corrosion Prevention Policy. He is also the Chairman of the MDA PMP Review Board, the Manager of the MDA Parts and Materials Advisory Group (PMAG), the MDA Advisory Program, and a member of the Agency Supply Chain Risk Management Committee. In addition, he is the Program Manager for Quality and Mission Assurance initiatives with Small Business Innovative Research (SBIR) and the Manager of the Failure Analysis Laboratories in Materials and Electronic devices. He is responsible for development of MDA Policies on counterfeit risk reduction. These policies were brought forward by the Director of the Missile Defense Agency to the Senate Armed Services Committee in 2011. The MDA counterfeit part risk reduction polices were contributing factors to the specific laws on counterfeit parts documented in The National Defense Authorization Act of 2012. He is a recipient of the MDA Quality, Safety, and Mission Assurance award for 2012. As the Program Manager for the MDA Advisory Program, his Division has published over 90 Technical Advisories documenting critical failures and lessons learned and recommended corrective action to mitigate the identified issue. His PMP Division manages over $22M annually in SBIR contracts related to leading edge research in PMP technologies. Prior to joining the MDA, he worked for the US ARMY as the PMP Board Chairman for the THAAD Program Office and as a Senior Reliability Engineer for Dynetics and Teledyne Brown Engineering.

Mr. Birdsong has over 25 years’ experience in Systems Engineering, Mission Assurance and Reliability Engineering. He received a Bachelor’s of Science Degree in Electronics Engineering from DeVry University in Dupage, IL in 1986. He is an ASQ Certified Reliability Engineer. He has presented several papers on the use of COTS Equipment in Military Systems, Counterfeit Part Risk Mitigation, Part Selection and Standardization Criteria and Supply Chain Management at various conferences.

Breakout 4: Evolving Component RisksFacilitator: Barry Birdsong

Abstract: This session presents evolving reliability risks in the PMP area that are resulting from continued commercialization of the electronic parts industry. Electronic parts continue to move with the commercial industry. Commercialization sometimes reduces service life reliability for military applications. Copper Wire Bonds, GaN transistors, BME Capacitors, Non-traditional & 3D Packaging are examples of challenges for high reliability Defense and Space Programs. Expensive products (Au, Pd, Tantalum) are being removed from commercial parts to increase profit. In addition, counterfeiters continue to evolve, making it difficult to detect counterfeit parts using existing methods. Lower-tier contractors still do not understand the counterfeit risk and do not appropriately staff or train personnel.

The Missile Defense Agency and U.S. Army soldiers of the 6th Air Defense Artillery Brigade from Fort Bliss, Texas, successfully conducted an intercept test for the Terminal High Altitude Area Defense missile defense element of the nation’s Ballistic Missile Defense System, June 28, 2010

Michael Bright Vice President Aerojet Missile Defense & Strategic Systems

Mr. Michael Bright joined Aerojet in April 2011 as the Vice President of the Missile Defense & Strategic Systems (MDSS) Business Unit. The MDSS Business Unit has development and production facilities in Sacramento, California; Salt Lake City, Utah and Orange, Virginia. It produces propulsion and booster systems for all missile defense programs and strategic deterrence systems.

Mr. Bright has more than 30 years’ experience in Missile Defense. He joined the Martin Marietta Corporation in 1984. Over his diverse career, he led the development of the first “Brilliant Pebbles” and was the Chief Test Engineer for Space Based Lasers. He also was the Chief Systems Engineer for the Mars Global Surveyor as well as the Launch Site Manager at the Kwajalein Missile Range. Additionally, he was the Director of the Payload Launch Vehicle program and Director of Advanced Directed Energy programs.

From 2000 to 2010, Mr. Bright held several executive leadership roles at Lockheed Martin.

Mr. Bright has a Bachelor of Science Degree in Physics from Fort Lewis College along with graduate course work in Aerospace Engineering and Systems Management. He is a member of the American Institute of Aeronautics and the Directed Energy Professional Society.

Keynote Speaker (�:00 p.m.)Paratroopers walk from the Alzey drop zone after jumping from a U.S. Air Force C-130 Hercules aircraft during the U.S. Army 5th Quartermaster Detachment’s fourth annual Operation Toy Drop in Alzey, Germany, Dec. 13, 2012.

(Left) Soldiers traverse a winding dirt road toward a mock Afghan village during exercise Warrior Spear on Schofield Barrack in Wahiawa, Hawaii, Feb. 5, 2013. The soldiers are assigned to the 25th Infantry Division’s Company C, 1st Battalion, 14th Infantry Regiment, 2nd Stryker Brigade Combat Team.

FEATURED TOPIC

Session Manager/Panel Moderator Lee Tait VP, Quality & Mission Assurance Aerojet

Mr. Lee Tait has an extensive background in all areas of quality, mission assurance, and compliance and governance. Ms. Tait was the former President of International Association of Quality Groups (IAQG). She has successfully implemented common systems and processes across multiple business units using lean methodology. She has a wealth of knowledge in the areas of lean manufacturing, quality management systems, Six Sigma (DMAIC), continuous improvement, quality of design, and the development and planning for improved first pass yield in supply chain and the internal factory.

Ms. Tait’s educational background includes a Master of Business Administration (MBA) Degree from Embry Riddle Aeronautical University, a Juris Doctor (JD) from the King Hall School of Law, University of California, Davis, and a Bachelor of Arts (BA) degree from Brandeis University.

Ms. Tait’s professional association affiliations include: board member, Aviation, Space and Defense (ASD) Division of American Society of Quality (ASQ); member of quality, Texas Foundation Board of Directors (State Quality Organization); past President, International Aerospace Quality Group (IAQG); previous committee member, Conference on Quality in the Space and Defense Industry (CQSDI); and the advisory board, Master of Science, Quality Assurance, Southern Polytechnic State University.

Abstract: We are in an industry where talented employees are at a premium and at a time in history when multiple generations are interacting with each other in the workplace. In this session, discussions will focus on how multiple generations - from Baby Boomers to Gen Y- interact with one another. These generational changes emphasize the need to develop new ways of thinking and doing business as Generations X and Y influence corporate culture by introducing a diverse set of work ethics, means of communication, interpretations of professional behavior, and expectations into the work environment.

As industry faces challenges in recruiting, retaining, and managing a new generation, it is paramount that we examine how to improve the STEM pipeline with outreach activities in order to increase the number of those pursuing careers in engineering and other STEM fields. The panel will also cover the effect Generational Shifts have on socio-economic, geo-political, technological, and human factors. The discussion will focus on the need for adaptability in all aspects of the work environment in order to successfully run a global airline.

Managing Across Generations: •GenXandY •STEM •GenerationalShifts •NextGenerationWorkforce

Tuesday, March 19

NASA’s Orion Launch Abort System consists of three solid rocket motors. Aerojet’s Jettison motor is responsible for separating the entire

Launch Abort System from the Crew Module .

FEATURED TOPIC PANELISTS

First Panelist:JJ DeGiovanniManaging Director of Ground SafetyUnited Airlines

Mr. JJ DeGiovanni attended Arizona State University, receiving a BS in Aeronautical Industrial Technology and his MBA from Pepperdine University. At United Airlines, Mr. DeGiovanni is leading the Ground Safety program that includes designing a corporate wide safety strategy for 85,000 people, developing the plans and tools for improving worker safety, and decreasing aircraft damage across the airline. Responsibilities further include overseeing United’s Industrial Hygiene, Safety Training as well as operational safety systems while instilling a safety culture.

Prior to joining United, Mr. DeGiovanni was the Division Director for Safety and Mission Assurance for Pratt & Whitney Rocketdyne. In this role, he was responsible for the success of programs, such as the Space Shuttle Main Engine, Delta IV rocket program, ISS, X-33 and RL-10 programs. JJ’s background includes fabrication, assembly, test, procurement, quality, design and development, and launch operations.

Second Panelist:Dr. Timothy Rosio, MDBoard Certified DermatologistEl Dorado Hills, CA

Dr. Tim Rosio obtained his Medical Degree from the University of Arizona and completed advanced studies in England and Sweden. He completed his specialty training at Stanford University Medical Center at Stanford, California. He is board certified in Dermatology, and a diplomat in Cosmetic Surgery. He has been a member and contributing faculty to many organizations, including: Academy of Facial, Plastic & Reconstructive Surgery, and American Academy of Dermatology. He was selected as one of few Dermatologic Surgeons worldwide and designated an “International Travelling Mentor” by the American Society of Dermatologic Surgery, to teach surgical techniques and bring expertise to other countries.

Dr. Rosio was involved with the clinical development of lasers, and has taught laser physics, safety and advanced laser techniques to physicians in the U.S. and many other countries. He has authored 20 book chapters and articles on dermatology, scar removal, and laser, and has appeared on numerous network news and interviews on new technologies, Dermatology, the skin, and skin cancer. He is currently on the forefront with the clinical development of Radiofrequency energy applied to stimulate, remodel and maintain skin.

Early diagnosis and differentiation of common skin problems from bioterrorism agent infections requires Dermatology specialists. Dr. Rosio took the lead in assisting educational materials development, gave seminars, and made his office an emergency response center for suspected cases and possible immunization complications.

Dr. Rosio is known for teaching graduate specialists in practice, residents in training, and the lay public about topics in Dermatology. He developed a program for teens called “High School Healthy Skin” to help them make informed choices based on knowledge and vicarious learning including skin infections, tattooing, piercing, artificial tanning and sun protection. He has been a Scout leader for many years assisting youth develop skills and values needed by our communities now and for the future. His “Health Careers Mentoring” provides youth an opportunity to see medicine practiced. He is interested in ‘how people learn’ and what motivates them. Space Shuttle Main Engine

Third Panelist:Michael BentonQuality AnalystAerojet

Mr. Michael Benton serves as a Quality Analyst for the Quality Assurance organization at Aerojet, a world-recognized aerospace and defense leader principally serving the missile and space propulsion, defense and armaments markets since 1942. Long recognized as a developer of new technology, Aerojet continues to meet emerging defense and aerospace propulsion needs.

Mr. Benton joined Aerojet in September 2011 and is responsible for quality analysis and reporting of Aerojet products and processes, and the maintenance of the Quality Management System databases.

Mr. Benton graduated from San Francisco State University with a Bachelor of Science Degree in Business Administration, with a concentration in Decision Sciences.

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FEATURED TOPIC PANELISTS

Fourth Panelist:David ButlerCEONext Ed – Education for the Next Economy

Mr. David Butler is the CEO of NextEd, in Sacramento, CA. NextEd is a non-profit organization serving the Sacramento region. An affiliate of the Sacramento Metro Chamber, NextEd is the region’s premiere employer/education partnership and works to “advance programs and policies that prepare students for success in the next economy.” NextEd, in partnership with the UC Davis School of Education, is a member of the California STEM Learning Network, an alliance of regional organizations to promote STEM education in school and out of school.

Prior to NextEd, Mr. Butler was also the Senior Vice President of Public Policy and Advocacy for the Sacramento Metro Chamber and as legislative staff for State Senators Tim Leslie and Cathie Wright.

Mr. Butler was raised in Sacramento, CA and graduated from UCLA with a BA in Political Science. He is a graduate of the US Chamber of Commerce Institute for Organizational Management program, served as a member of the Rocklin Area Chamber of Commerce board of directors and is a volunteer with the UCLA Alumni Association. He was elected to the Rocklin City Council in November, 2012.

A U.S. Marine Corps amphibious assault vehicle launches into the Pacific Ocean during the Rim of the Pacific 2012 exercise, July 12, 2012. Twenty-two nations and more than 25,000 personnel are participating in the biennial RIMPAC exercise.

Marines approach the well deck of amphibious dock landing ship USS Tortuga after conducting open ocean operations using combat rubber crafts in Okinawa, Japan, Aug. 25, 2012. The Tortuga is apart of the only forward-deployed amphibious ready group. The Marines are assigned to the 31st Marine Expeditionary Unit.

2013 Conference on Quality in the Space and Defense Industries

SPONSORS:

(Front Cover) A U.S. Air Force C-17 Globemaster III aircraft taxis to its parking spot on Bagram Airfield, Afghanistan. The Globemaster III is a regular visitor to Bagram Airfield, transporting troops, equipment and supplies in and out of the country.

(Back Cover) The aircraft carrier the USS John C. Stennis operates during sunset in the Arabian Sea in the U.S. 5th Fleet area of responsibility, Jan. 5, 2012 The Stennis is conducting maritime security operations, theater security cooperation efforts and support missions for Operation Enduring Freedom.

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