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Committee Members

Wendy Cathcart, SoftballBlair Webster, OCAASherry Funston, SquashJim Crosscombe, CyclingGlenda Costa, SAOLore Dehmel, SAO

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Committee Terms of Reference

History• Last September Linda Kirk and Jim Crosscombe worked on a

Building Services Committee TOR with a few other E.D.’s• The latest Committee TOR was based on the

Tenants/Members Committee that was discussed last year• Only until now has the Committee been able to meet as a

group• First meeting was in February 2010• Reason for delay was due to the Tenant Leases being SAO’s

top priority 

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Committee Terms of Reference

Highlights • To work with the SAO to improve the quality of the

work in the building and to act as advisory group on issues impacting the current and future services provided to tenants and to review fees and charges by the Sport Alliance to its clients

• Reports to the SAO’s CEO• Will make any recommendations or present any

concerns to the SAO’s CEO• Will provide a verbal report at monthly SAO Member

meetings• Will post executive summary of each meeting on

SAO website

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SAO Group Benefit PlanRenewal

Benefit Plan• The Committee was consulted early February to review and

discuss the renewal proposals for SAO’s Group Benefit Plan• SAO received several quotes from 3 Consulting firms

– Great West Life– Pace Consulting– MDM Insurance

• Overall, the savings for each user is approximately 8-18% (varies with salary and single vs. family coverage)

• As a result, the Committee and SAO recommend we proceed with MDM Insurance, underwritten by Co-operators due to the enhanced Benefit Plan and best rates

• The new plan will go into effect June 1, 2010

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SAO Group Benefit PlanRenewal

Benefit Plan Comparison:GWL (Today) Co-Operators (June 1,

2010)Eligibility to age 65 to age 70 (except LTD)

Employee Basic Life 1 x salary 1 x salaryDependent Basic Life Spouse $10,000 Spouse $10,000

Child $5,000 Child $5,000LTD 67% of your monthly earnings 67% of your monthly

earnings

HealthcareDeductibles$10 per prescription $10 per prescriptionHospital Semi-Private Semi- PrivateParamedical $500 each service $500 each service

$35 per visit max (chiro $15 max) $35 per visit max each

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SAO Group Benefit PlanRenewal

Benefit Plan Comparison Continued:GWL (Today) Co-Operators (June 1, 2010)

Vision $250 every 2 calendar years $250 every 2 calendar years Eye exam every 2 years Annual for child under 18

DentalBasis Current less one year Current year White fillings and adult fluorideReimbursed 80% basic, 60% major 80% basic, 60% major100% accidental dental injury 100% accidental dental injuryMaximums Unlimited basic (other limits) Unlimited basic (other limits)$1,500 per calendar year major $1,500 per calendar year major

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SAO Group Benefit PlanRenewal

Benefit Plan - Cost Comparison:GWL (Today) Co-Operators (June 1, 2010)

Unit Rate Example per $30K Unit Rate Example per $30K

Life Insurance 0.170 $5.10 0.164 $4.91AD & D 0.050 $1.50 0.040 $1.19Dependent Life 2.790 $2.79 2.320 $2.32LTD 1.827 $45.68 2.320 $34.05Health:

Single 46.96 $46.96 36.20 $36.20Family 116.65 $116.65 108.60 $108.60

Dental:Single 35.93 $35.93 28.06 $28.06Family 90.99 $90.99 84.17 $84.17

Single $135.17 $104.40Family $262.71 $235.23

Reduction:Single -18.7%Family -8%

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SAO Group Benefit PlanRenewal

In Summary – Rate Reduction and Program Enhancements

MDM Insurance, Underwritten by the Co-Operators (effective June 1, 2010)Over Rate Reduction:

Single -18.7%Family -8%

Program Enhancements:Eye exam covered (adult every 24 months, dependents under 18 every 12 months)Program termination to 70 (except LTD)Dental

- Change to current fee guide- Enhanced basic services (include white filings and adult fluoride)

Chiropractic max per visit increased from $15 to $35

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SAO’s Annual CustomerSatisfaction Survey

• The Committee worked on creating a new survey taking into consideration feedback from the SAO Service Department Manager’s

• Last year – a poor response rate of 38%• Intent of the Survey is to:

– Determine level of awareness– Level of customer satisfaction– Any new Service recommendations

• Survey scores are used to rate department annual performances• The committee recommends all E.D’s to discuss the survey with their

staff• New this year – the committee introduced two incentives for all

respondents: – $2.00 Druxy Gift Card (for those who identified themselves in the survey)– $100.00 off your next SAO boardroom rental (draw – one winner – for those who

identified themselves in the survey)

• Survey was released to all Tenants E.D.’s on March 23rd

• Survey closes April 15 @ 3:00 pm

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Question & Answer Session

Building Services Committee