Commercial Services

Accountable

Flexible

Personal

Safes and Commercial Lock Services....

FireKing Commercial Services has the infrastructure, scale and experience to deliver outstanding

safe and commercial locksmithing services for all major brands across a wide range of industry

segments. We will provide a single point of contact for all your service needs and will always be

there when you need us with a quality experience, proven delivery process and consistent rates.

FireKing’s Field Services Group is recognized as a Certified Support Staff Excellence Center by

the Technology Services Industry Association (TSIA).

SAFES & CASH MANAGEMENT SERVICES

We understand uninterrupted cash flow is required for a healthy business. We offer a wide range of comprehensive services with representatives available whenever you need them.

• Rollout Planning and Program Management

• Delivery, Installation and maintenance services

• Remote Support of network cash management devices

COMMERCIAL KEY & LOCK SERVICES

We offer a full range of key & lock systems Design, Development, Implementation and Maintenance (DDIM) services. We have the capabilities to create and execute a service program tailored to meet your unique needs.

• Rollout Planning and Program Management

• Same-day/Next-day lock installations

• Masterkey Programs

DUAL SAFES AND COMMERCIAL

KEY & LOCK SERVICES

Combine our Safes & Cash Management and Commercial Key & Lock services so rather than having two companies, or perhaps many, servicing all your locksmith needs, you can consolidate to one provider. This arrangement will reduce the number of trip fees and locksmith hours required to support your facilities and operations. In addition, you will have consistent rates, be able to produce more accurate service budget forecasts, and will only having to process one set of purchase orders and invoices. As the single point of contact for all your locksmithing needs we can help you streamline service operations and realize consistent world class delivery across all your facilities.

Products Serviced

FireKing Commercial Services Understands How to Simplify Your Service Operations

• A single point of contact and accountability

• National coverage for all brands of safes and key & lock hardware

• Service delivery tailored to your needs and processes

• Contracted service options customized to your requirements

• Consistent, accurate billing

• Configurable financing terms

NEW

CALL CENTERS AND SUPPORT SERVICES

• 24 hours a day, Seven days per week, live contact with customer service and technical support staff

• Two self-administered call centers managed by one phone queue for the entire U.S. provide redundancy

• Customer account, products deployed, and “How-To” information available via SAFE HELP software

• Dedicated customer 800 numbers and email addresses facilitate service communication

FIELD SERVICE AND EXTENDED

LOCKSMITH NETWORK

• FireKing’s Field Services Group has been recognized as a Certified Support Staff Excellence Center by the Technology Services Industry Association (TSIA)

• 85 company owned field service vehicles in major metropolitan areas

• Service status and updates transferred to the customer care database via the electronic TABLETS that all company technicians utilize daily

• All our Certified Contractors and Technicians are fully vetted and have (1) Required Insurance (2) Licensing and (3) Documented history of servicing our product within Service Level Agreement standards. They have attended company hands-on product training and demonstrated their ability to deliver to our customer contact and care standards

Our premier infrastructure, trained staff and operational processes enable us to deliver world class services cost effectively. Our customers can leverage our outstanding capabilities through two fundamental service arrangements:

Call Center Dispatched

Access our call center for Time & Material based resolution and/or dispatch of service support on an as-needed, first-come first-serve basis. This arrangement provides you:

• A single point of contact & accountability for all your service needs

• Agreed to set of standard rates for different types of service - Type of hardware (e.g. Safe or commercial lock) - Time that service is delivered (e.g. daytime,

third shift, holidays)

Contracted Services

We operate under an annual, or multi-year, defined Service Level Agreement with set scope and clear expectations of service to be delivered. This arrangement provides you:

• A single point of contact & accountability for all your service needs

• Most economical rates for all contracted services

• Detailed reporting on services provided and delivery performance

• Quarterly service team review to make any necessary program changes

• Annual evaluation and comprehensive program review

Service Arrangements Core Capabilities

Maroon pins represent Field Service Technicians in company owned vehicles; Green pins represent certified partners and Blue our network of participating locksmiths

National Field Service Network

We can handle the needs of any size organization. Many of our clients have to deal with hundreds of locations, often spread across a wide geographical area, which drives additional service considerations. With multiple locations, different types of safes, cash-management units and key & lock hardware components may be installed, and each requires unique capabilities to be serviced correctly. Indeed, you may have many different service providers to meet all of your various needs. This often results in inconsistent service levels, proliferation of non-standard equipment and high procurement costs. To maximize service spend and continuously improve service levels year-over-year on safes, cash-management systems and commercial locking hardware requires a few service fundamentals:

Why FireKing Commercial Services

Verification that service was performed – at the level contracted and billed

A means to overcome inaccurate or inconsistent billing for services

A single partner who can service all locking related hardware you have in the field

The ability to view service levels and enforce consistent service procedures across all your locations

Consistent costs for like services

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All Service is Not Created Equal

We understand that effective cash management is essential to smooth operations and that your specific needs to address equipment failures may vary. In order to address your unique needs we have developed three different levels of service. They are Platinum (same day service), Gold (next day service) and Silver (standard warranty service). The correct level is dependent on your specific considerations.

FOR MORE INFORMATION

Call us to learn more about programs that can save your enterprise time and money – and keep your assets in service. Call (800) 421-3086 to speak with a representative today! To learn more about our full range of products, please visit www.fireking.com.

© 2015 FireKing Commercial Services • 101 Security Parkway, New Albany, IN 47150phone (800) 342-3033 • fax (812) 948-0437 • www.FireKing.comCS-0114-1