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FEEDBACK REVOLUTION QR
The business solution for client retention and increased referrals!
EXECUTIVE SUMMARY
The Model
The Opportunity
The Potential
• Bringing Guest Feedback to a New Level and Value
• Increase Guest Revenue and Happiness
• You Decide
WHAT WE’RE GOING TO COVER
Situation Overview Old vs. New Why? Q&A
www.feedbackrevolutionqr.com
The economy is struggling at best and
people are demand more for less. The internet
gives people information, opinions and deals. How
do you retain, attract, generate referrals and
grow during these times?
SITUATION OVERVIEW
THE GOOD OLD DAYS
Customers told the
owner what they liked and
didn’t.Direct
feedback!
DID YOU KNOW
Charles Darwin's half cousin invented the “modern” questionnaire…
Estimated 1899
The Comment Card
It’s not direct feedback but gave businesses the illusion that they
knew what was happening!
FAST FORWARD TO 2011
BUT THERE ARE PROBLEMS…
70% of guests don’t fill them out
Wrong questions - 0 correlation to future growth
Tabulation It’s not actionable -
information
LET’S NOT FORGET
Never taken out of folio
Only the positive ones make it to the office
Only “good” customers get them
The receipt mistake - FORGOTTEN
IT’S TIME
MUSEUM
CHECK OUTWWW.FEEDBACKREVOLUTIONQR.COM
Thank you!