COMMAND CENTERVERSION 1.9

THE MOST COMPLETE INTEGRATED SURVEY SOLUTION IN THE INDUSTRY

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Some of the New Features - Version 1.9.7

• Increase to 32,000 variables in questionnaire

• Merge back of CAPI and Mobile into Command Center 1.9 version

• Pre-assignation of synchronized CAPI records

• CAPI synchronization failure log

Version 1.9.6

• Full Unicode support

• Keep agent (CATI-IVR-CATI mixed-mode coming back to same interviewer)

COMMAND CENTER

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Some of the New Features – Version 1.9.5

• Rosters can now be nested up to a maximum of 4 levels

• DataView - New module allowing rendering of custom SQL queries in Command Center interface

• Transfer ACD (formerly Transfer IVRMM) is now supported in VoxcoAgent

COMMAND CENTER

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Version 1.9.5 (Suite)

• Call counter in time slots for callbacks (x number of calls in each time slot)

• LongTable extended search and rendering capabilities

• Response history tracing (tracking of response modifications)

COMMAND CENTER

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Some of the New Features – Version 1.9.3

• LDAP Authentication implementation

• Callback Rule diagnostic tool has been added to Browser to enable analysis of the calls made to a respondent based on applied callback rules

• Call History with notes

• Possibility to search for a record upon call reception in inbound (new search items)

• VoxcoAgent screen can now be customized to display colors representing the status of the interviewer (Pause, Wait, On call)

COMMAND CENTER

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Version 1.9.3 (Suite)

• AgentSession table in the System database now contains the dialer number and dialed number to reach the interviewer

• Open-end coding, it is now possible to recode multiple rows using shift-click

• CAPI client can now run on 64 bits versions of Windows

• Quota module, ability to see the Total To Do and the Total frequency (overall status)

• Open-end coding module now has the column of the interviewer who performed the interview

COMMAND CENTER

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Some of the New Features – Version 1.9.2

• Support for Internet Explorer 8 and 9 in native mode

• Pronto VoIP – support for dialogic HMP

• Hybrid Dialing mode: an interviewer is available to receive calls from different sources such as predictive, non-predictive or a case that needs to be called in preview mode. This enables automatic management of hard-call backs without drops while soft call-backs and fresh cases are dispatched using predictive dialing for enhanced productivity (*)

COMMAND CENTER

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Version 1.9.2 (Suite)

• New feature helping to manage sample and automatically assign respondents to specific interviewers based on their roles (*)

• “Blend” mode now available with VoxcoAgent

COMMAND CENTER

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(*) Some restrictions shall apply.

THANK YOU

www.voxco.com