COMMAND CENTER

Virtual Parking Management

24/7 CallAssistance

Real-timePARCSMonitoring

Valet DamageManagement

KPI Analytics

Monitoringand ProblemResolution

Payrolland StaffingEfficiencies

IncidentResponse

CustomerServiceAssurance

ExecutiveAssessment

The Propark Proactive CommandCenter un i tes execut ive- leve lhuman experience with leading-edge technologies to create a pow-erful, controlled virtual parkingmanagement model. This engage-ment results in intelligent oversight,enhanced cus tomer se r v i ce ,informed service delivery and supe-rior revenue control.

V i r tua l park ing managementbrings smart executive assessmentand execution to facility operationsand proact ively improves andrefines performance and outcomeson every level.

COMMAND CENTER

Virtual Parking Management

COMMAND CENTER

St ra teg ica l l y eng ineered anddeployed high-resolution camerasystems and Voice Over IP technol-ogies (VOIP) enable Propark Proac-tive Command Center specialists tomanage personalized customerinteractions in real-time, trouble-shoot equipment malfunctions andimmediately release customer ser-vice representatives to the locationwhen human connections are indi-cated. Staffing is optimized, payrollis dramatically reduced and savingsflow to your bottom line throughclear, measurable strategies.

Payrolland StaffingEfficiencies

COMMAND CENTER

Virtual Parking Management

COMMAND CENTER

Parking Access and Revenue Con-trol Systems (PARCS) are becomingincreasingly prevalent in parkingoperations. Propark ProactiveCo mman d Cen te r s p ec i a l i s t sremotely monitor equipment func-tionality for optimum performance.When maintenance or serviceissues arise, the appropriate per-sonnel are dispatched immediatelyto remedy the situation. CommandCenter specialists also directly assistguests in real-time when assistancein operating the equipment isrequired.

Real-timePARCSMonitoring

COMMAND CENTER

Virtual Parking Management

24/7 CallAssistance

Virtual parking managementcreates a mosaic vision of a facil-ity. This technologically broadview allows our specialists torecognize the unique rhythmsand patterns of every propertyin great detail, at every moment. Proactive Command Center spe-cialists often anticipate eventsbefore they happen, preventingissues that require direct cus-tomer assistance. When a guestdoes need help, our specialistscan assist immediately by initiat-ing a two-way conversation withthe guest before the call buttonis even pressed.

COMMAND CENTER

Virtual Parking Management

Command Center executive special-ists virtually measure and manageevery aspect of your facility - eachday and every moment. Each guestinteraction is viewed with the inten-tion of anticipating and guiding forpositive outcomes and buildinggoodwill courteously and profes-sionally. When onsite presence isrequired, nearby customer servicemanagers are directed to your loca-tion to take charge and resolve situ-ations favorably. Technology guidedby human insight is powerful andassuring.

COMMAND CENTER

Virtual Parking Management

CustomerServiceAssurance

24/7 CallAssistance

Vigilance through technologicaladvances brings an understandingof actual and recorded events thatallows a surer path towards prob-lem resolution. Constant monitor-ing of your property by our special-ists creates the ability to makeexecutive decisions that effectivelyneutralize problems. Unseen situa-tions now become open and cap-tured for clear review. Most situa-tions can be mitigated and resolvedremotely, but human resources arealways nearby ready to protect yourproperty while honoring the valueand integrity of your guests.

Monitoringand ProblemResolution

COMMAND CENTER

Virtual Parking Management

IncidentResponse

Virtual parking management oper-ates in tandem with human connec-tions. When circumstances indicatethat a parking professional is need-ed onsite, our remote virtual park-ing management specialists mobi-l i ze and immediate ly d i rect anearby team member to your loca-tion to resolve any issues. Our Pro-active Command Center technolo-gy is guided by parking people atan executive level. .

COMMAND CENTER

Virtual Parking Management

Fraudulent damage claims canseverely damage the bottom-line.Propark’s Proactive Command Cen-ter has successfully eliminatedfraudulent damage claims at loca-tions that utilize our advancedmulti-vision platform. Yes, eliminat-ed. At the point-of-entry, we per-form active inspections of all valetvehicles and call-out existing vehi-cle damage for the cameras. Evi-dential archival video is just a sim-ple search away. It makes scammersthink hard and move along.

Valet DamageManagement

COMMAND CENTER

Virtual Parking Management

Our back-end telemetric and ana-lytic systems allow us to mine andextrapolate variable data that islogged in real-time, allowing ouranalysts and operations teams tomonitor the Key Performance Indi-cators (KPI) that are important toyou. Because we observe andrecord so many contact points, wecan make immediate operationaladjustments when necessary toboost your profitability. Our robustreporting is transparent, easy tocomprehend and is available to youon-demand.

KPI Analytics

COMMAND CENTER

Virtual Parking Management

COMMAND CENTER