Combs Ford Surgery Patient Information Screen April 2014 April 2014.
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Transcript of Combs Ford Surgery Patient Information Screen April 2014 April 2014.
Combs Ford SurgeryCombs Ford Surgery
Patient Information ScreenPatient Information Screen
April 2014April 2014
Welcome to the Surgery!Welcome to the Surgery!
AppointmentsAppointments
Please help the Doctor to help youPlease help the Doctor to help you
And help us run to time….And help us run to time….
Only one person per appointmentOnly one person per appointment
(it can be difficult for a Doctor to say no (it can be difficult for a Doctor to say no when asked to see a second patient in one when asked to see a second patient in one 10 minute appointment10 minute appointment
AppointmentsAppointments
We We trytry to run to time so….. to run to time so…..
If you have several problems to discuss If you have several problems to discuss please ask the receptionist for a double please ask the receptionist for a double appointment and make a list with the most appointment and make a list with the most important firstimportant first
It may not be possible to attend to all It may not be possible to attend to all problems in one appointmentproblems in one appointment
AppointmentsAppointments
We try to run on time but it may not always We try to run on time but it may not always be possiblebe possible
Please accept our apologiesPlease accept our apologies
If you cannot wait please speak to If you cannot wait please speak to reception who will book you an alternative reception who will book you an alternative appointmentappointment
ChaperoneChaperone
Trained chaperones are available Trained chaperones are available for all consultations and intimate for all consultations and intimate
examinationsexaminations
Please ask the clinician when Please ask the clinician when attending your appointmentattending your appointment
ConsentConsent
Informed implied or expressed consent will Informed implied or expressed consent will be obtained before any procedure or be obtained before any procedure or examination is carried out. examination is carried out.
An explanation will be given to the patient An explanation will be given to the patient sufficient to understand the procedure. sufficient to understand the procedure.
ConsentConsent
Should the procedure carry a risk that the Should the procedure carry a risk that the patient is likely to consider as being patient is likely to consider as being substantial, expressed consent (written or substantial, expressed consent (written or verbal) will be obtained. verbal) will be obtained.
Copies of the consent policy are available Copies of the consent policy are available on request.on request.
ReferralsReferrals
If the GP refers you to the hospital;-If the GP refers you to the hospital;-
Appointments are generally 14-18 weeks Appointments are generally 14-18 weeks after receipt of the referralafter receipt of the referral
ReferralsReferrals
The patient will not hear from the hospital The patient will not hear from the hospital until about 2 weeks before they are due to until about 2 weeks before they are due to be seenbe seen
This also applies to podiatry and chiropody.This also applies to podiatry and chiropody.
Unfortunately the Practice is unable to Unfortunately the Practice is unable to speed up this processspeed up this process
CarersCarers
DO YOU LOOK AFTER SOMEONE WHO IS DO YOU LOOK AFTER SOMEONE WHO IS FRAIL, DISABLED OR MENTALLY ILL?FRAIL, DISABLED OR MENTALLY ILL?
We are interested in identifying carers, especially We are interested in identifying carers, especially those people who may be caring without help or those people who may be caring without help or support. We know that carers are often “hidden” support. We know that carers are often “hidden” looking after a family member or helping a friend looking after a family member or helping a friend or neighbour with day to day tasks and may not or neighbour with day to day tasks and may not
see themselves as a carer. see themselves as a carer.
CarersCarers
If you are a carer, please ask at Reception If you are a carer, please ask at Reception for a for a
Carers referral form for General Practice Carers referral form for General Practice Further information for carers is also Further information for carers is also
available from available from www.suffolk-carers.org.uk or telephone the www.suffolk-carers.org.uk or telephone the
Information Line on Information Line on 0844 225 3099 or via our website 0844 225 3099 or via our website
www.combsfordsurgery.org.ukwww.combsfordsurgery.org.uk
Restricted Prescribing Restricted Prescribing ListList
The NHS has to reduce The NHS has to reduce prescribing costs and therefore prescribing costs and therefore
from the 1from the 1stst of April the of April the following will not be available following will not be available
on prescription;-on prescription;-
Pain killers for minor aches and painsPain killers for minor aches and pains
Soluble pain killersSoluble pain killers
Hay fever preparationsHay fever preparations
Cough and cold remediesCough and cold remedies
Lozenges, throat sprays and garglesLozenges, throat sprays and gargles
Treatments for minor acnesTreatments for minor acnes
Indigestion remediesIndigestion remedies
Restricted Prescribing List
Treatments for non-serious constipation Treatments for non-serious constipation and diarrhoeaand diarrhoea
Ear wax treatmentsEar wax treatments
Slimming preparationsSlimming preparations
Creams, gels and tubigrip for sprains and Creams, gels and tubigrip for sprains and sports injuriessports injuries
Travel medicinesTravel medicines
Gluten Free foodsGluten Free foods
Restricted Prescribing List
Barrier creams for nappy rashBarrier creams for nappy rash
Head lice lotions and shampoosHead lice lotions and shampoos
Threadworm tabletsThreadworm tablets
Athlete’s foot creams and powdersAthlete’s foot creams and powders
Bath additives for minor dry skin Bath additives for minor dry skin conditionsconditions
Soya milksSoya milks
Sun creams for sensitive skinsSun creams for sensitive skins
Restricted Prescribing List
Restricted Prescribing ListRestricted Prescribing List
Self help and Advice leaflets are Self help and Advice leaflets are available from the Waiting Roomavailable from the Waiting Room
Keep a well stocked medicine Keep a well stocked medicine cabinetcabinet
Paracetamol Paracetamol
Paracetamol mixture for childrenParacetamol mixture for children
Oral hydration sachets Oral hydration sachets
AntihistamineAntihistamine
Cream or spray for insect bitesCream or spray for insect bites
AntacidAntacid
PlastersPlasters
ThermometerThermometer
New Prescription ChargeNew Prescription Charge
The charge for an NHS prescription will be The charge for an NHS prescription will be increased to increased to £8.05£8.05 from the 1st of April from the 1st of April 2014. The prepayment certificate will 2014. The prepayment certificate will remain the same at remain the same at £29.10 for 3 months£29.10 for 3 months and and £104 annually£104 annually. This is the most cost . This is the most cost effective for patients needing 4 effective for patients needing 4 medications or more in 3 months and 13 medications or more in 3 months and 13 or more in one year. or more in one year.
MOBILE PHONESMOBILE PHONES
HAVE WE GOT YOUR NUMBER????HAVE WE GOT YOUR NUMBER????
We are now offering a text service to confirm We are now offering a text service to confirm and remind patients of their appointments. In and remind patients of their appointments. In addition we will be texting important information addition we will be texting important information such as flu clinic dates etcsuch as flu clinic dates etc
Please check that we have the correct mobile Please check that we have the correct mobile number, thank you.number, thank you.
Patient Survey ResultsPatient Survey Results
The survey is an annual requirement The survey is an annual requirement The survey is compiled in house with input from The survey is compiled in house with input from Patient Representative GroupPatient Representative GroupThe survey was completed in surgery and online The survey was completed in surgery and online via websitevia websiteResults are discussed with the Patient Results are discussed with the Patient Representative GroupRepresentative GroupOutcomes and an action plan are published in a Outcomes and an action plan are published in a report on the Combs Ford Surgery website. report on the Combs Ford Surgery website. www.combsfordsurgery.org.ukwww.combsfordsurgery.org.uk
Electronic SharingElectronic Sharing
There are currently several ways that There are currently several ways that patients can choose to share their medical patients can choose to share their medical information with othersinformation with others
This can be quite difficult to understandThis can be quite difficult to understand
Three of the current schemes are as Three of the current schemes are as follows;follows;
Electronic Data Sharing Module Electronic Data Sharing Module (eDSM)(eDSM)
If you are being seen by another medical If you are being seen by another medical service i.e. District Nurse, Podiatry, Physio service i.e. District Nurse, Podiatry, Physio etc you can etc you can optopt for that service to see for that service to see your medical records at the surgery.your medical records at the surgery.
At the same time you can At the same time you can optopt for the for the Practice to see the information they may Practice to see the information they may hold about you, i.e. current treatment.hold about you, i.e. current treatment.
Summary Care RecordSummary Care Record
Emergency care such as A&E will soon be Emergency care such as A&E will soon be able to see your basic medical information able to see your basic medical information such as allergies, acute and repeat such as allergies, acute and repeat medicationsmedications
You can You can opt outopt out of this scheme if you of this scheme if you wishwish
Forms are available at reception or via our Forms are available at reception or via our websitewebsite
Care.dataCare.dataThis scheme will be taking place in the This scheme will be taking place in the autumnautumn
This scheme is for information about you This scheme is for information about you to be taken from your records held here at to be taken from your records held here at the Practice for research purposesthe Practice for research purposes
If you do not wish to be included you If you do not wish to be included you should should opt outopt out by filling in a form at by filling in a form at reception.reception.
Dr WankowskiDr Wankowski
Dr Wankowski will be retiring from the Dr Wankowski will be retiring from the practice in the summer.practice in the summer.
We are currently advertising for his We are currently advertising for his replacementreplacement
Patients currently registered with Dr Patients currently registered with Dr Wankowski will be transferred to the new Wankowski will be transferred to the new GPGP
Dr WankowskiDr Wankowski
It is understandable that some patients It is understandable that some patients may wish to change to an existing Partner may wish to change to an existing Partner but regretfully there will be no opportunity but regretfully there will be no opportunity to transfer at this time due to existing to transfer at this time due to existing workloads.workloads.
Practice TrainingPractice Training
The Practice will be holding staff training on The Practice will be holding staff training on the following daysthe following days
Thursday 24Thursday 24thth April 1-2.30pm April 1-2.30pm
Surgery open but phones not availableSurgery open but phones not available
Thursday 15Thursday 15thth May 1-4.30pm May 1-4.30pm
Surgery closed & phones not availableSurgery closed & phones not available
Contact Us Contact Us We welcome constructive We welcome constructive
feedback!feedback!Combs Ford SurgeryCombs Ford SurgeryCombs LaneCombs LaneSTOWMARKETSTOWMARKETIP14 2SYIP14 2SY
Tel – 01449 678333 Tel – 01449 678333 (not to (not to be used for prescription be used for prescription orders)orders)
www.combsfordsurgery.org.ukwww.combsfordsurgery.org.uk
Email – Email –
[email protected]@gp-d83079.nhs.ukk
Please do not email for Please do not email for clinical matters.clinical matters.