Collection Executives

7/29/2019 Collection Executives

1/10

1.AKBAR

3 years of experience as collection executive.

t-board default more-indica

on board-maruthi alto

for goods-mahindra defaults more

Reasons:

Ususl reason given by t board customer is didnt get payment .FI not done properly(especially just check the pass book for

address proof)

Proper education of business executives not done-they

concentrate more on getting business and forgets verification

properly

CIBIL check make it strict.

Mode of collection causes non intentional defaulters

Especially ECS:because the business executives doesnt

educate the customers about it.

Hw to avoid defaulters?FI done properly

Try to collect full PDC rather than ecs.its useful for the

company and the customer.

Customer doesnt have to go through the difficulties caused

by the ecs transaction.


2/10

Ecs customers should be educated more.

CIBIL check made strict.

Give more to on board customers

If ageing occurs try to collect before 30th and do not allow to

go beyond 4th ageing.

Try to avoid giving personal loan to existing car loan

customer they tend to default in any one(especially t board)

Legal action should be taken.

2.A.C.Balaji

Two and half years of exp

Both on board and t board defaults

On board:maruti alto

T board:indica,sumo

Reasons maximum given:payment is not given by the

customers company.

On board customers:intentional defaulters because of lack of

awareness.executive problem is also there because proper

follow up is not there.

Mode of Repayment problem

Usually in ECS:proper updation is not done by the

dexecutives so ecs bounce even though money is available in

bank.business executive doest do proper follow up.they check

only till the disbursement of the amount and will not check


3/10

whether ecs is updated or not.collection executives will get to

know tht the default has occurred only after 1 month.

Hw to avoid this?Proper FI

Legal action

In MMFSL 2 or 3 ageing is not taken as a problem as in

banks.prper awareness should be given to the customers about

the legal procedure.Repossession should be done when customer cross soft bucket

itself so tht intentional defaulters will understand the risk of

non payment.

3.K CHANDRAN

Two and half yearsDefaulters:T-board and On board

T board:indica

On board:bolero

Reason given:t board:didnt get the money.

Avoid

ECS:business executive processing is not correct

Collection executives have to keep a close watch on the

customer in age 1 itself get in touch with the customer some

field executive leave it if the customer is not taking up the

call.


4/10

For t board customer keep a comfortable due date that is

25.they get money from the company they work only at that

time but the computer doesnt accept it if the customer data is

entered on 5th the computer automatically keep the due date as

10th that is 5 days after the entering of due date.

Educate the customer about the due dates and collection etc.

If during the FI alayse the customer and based on the income

reduce the amount given.

In the fi for on board try to identify the intentional defaulters

and try to reduce it.ie avoid politicians.

4.Sathyamurthy

9 months of service

Default

T board:major(indica)

Major reason said:customer not getting money.

On board to a great extend(maruthi 800)

How to reduce default

For t board customer regular follow up will reduce thedefault.

Educate the customer in the starting itself about the defaults

that will happen and about the due date.

ECS

The updation is not properly done by the executives.


5/10

If the Fi is made stricter then we can reduce the default.that is

reduce the amout given to low income customers.

5.velmurugan7 months

Both T board and on board go into default

T board mainly:maruthi omni,tata indica,Mahindra xylo

On board

Swift,ford fiesta

Hw to eliminate default

Follow up with the customer and the executives will have an

idea about the whether the customer will default or not if they

knoe that the customer will default then they can warn or

remind the customer earlier itself,

Business executives can get in touch with the customers and

educate them about what happens if the customer defaults.

Like their name would come in CIBIL and they will not be

able to get any more loan etc.

If at all the customer sell the vehicle to a third person thedetails of the third person should be collected and kept.

Most of the customers of mmfsl are uneducated they should

be educated about the process of ecs.

6:vijay

5 months


6/10

Default:t board and on board

Hw to reduce

Proper legal action should be there when cuatomer reachesage three if we reposses the vehicle the t board customer will

pay back even though this might not work with on board.

The collection executives should follow up regularly.

Getting pdc through collection executives should be made

stricter rather than calling and telling customer to bring pdccoz they may forget.

FI should be made stricter the executives lack in it.

Regular intimation of pdc should be made regular.and

intimation to the collection executives regarding the default

payers.

Business executives should keep in touch with the customers

for minimum of three months.the customers might be unaware

of the due date and all so if business executive is in touch they

might be able to show them the rope.

7:swaminathan

3 months

Reduce default by reducing amount in FI

Check FI thoroughly becoz there are cases when customer of

mmfsl act as guarantor for another customer and vice

versa.this should be avoided because this will cause default

for both customers.


7/10

Check whether they have commitments to any other bank.

Ecs:educate.

8.Ramesh

1 year

T Board:Indica

Educate customer

Collection executives tend to leave the collection executives if

they are not responding to phone for age one customer.go and

talk to the customer directly rather than leaving it.

Ecs problem occurs because of both executives and customers

Executives should check it properly

Pdc finished should be regularly informed

Personal loan and car loan together causes default this should

be avoided

Educate the customer abouth wqhat will cause because of the

non payment.

Put due date for the customers as different as possible.

9.David

10 months

Dont give personal loan for default customers.

Reduce the amount based on the FI of the customer


8/10

When Age 3 occurs reposses the vehichle it will reduce the

default to an extend especially for T board customers

10.VinayakamT board:PIndica,tavera,Sumo

Bussiness executives should educate the customers about the

fine which will get accumulate at the end

Proper follow up by the customer

Get the money within the correct ageing dont allow it togrow

Family relatives should not be kept as guarantor.wspecially

for the t board customer avoid it to the maximum.try to put a

non relative as the guarantor.

Communication should be correct that is if the ciustomerwants you to go and collect the money at a particular time go

at that time rather than any time you like and when you are

with the customer give him you full attention rather than take

phone in between.

Use proper language when you are talking to the customer.

Show thta you are giving importance to the customer.

Tell them about the AFC charges.when they come for full

payment reduce the afc charges so that we have more

customers by word of the mouth marketing.

Repayment schedule should be correctly given to the

customers that is this document contains details about how


9/10

many dues they have to pay and the amount and due date is

also mentioned.

Due dates should be mentioned to the customer.Afc should be reduced on due date clearance.

Pdc finished info should be given

Wavier in the afc charges and all should be given for early

settlement it will improve the business.

11.Lakshmana Bharathi

2&1/2 years

Insurance should be taken with the emi rather than with

thaking fully at one time.then the customer will concentrate

on giving the insurance that month and default on the due

payment.Pl given person should be veified properly and given.

Schedule about their due date is not given properly which

should be given accordingly.

Business executives rather than leaving the customers after

business should keep in touch with themMany ppl dont trust the collection executives during the first

stage so it will be better if the business executive is dealing

with them.

Tele calling should be there


10/10

Collection executives will leave the soft bucket if they are not

taking the call and concentrate on the hard bucket becoz the

company gives them target certain amount which they have tp

take care of.

Atleast message the customer about their due date.

Remainder letter about the due and default should be given

Becoz of the pressurisation the collection executives leave the

soft bucket and concentrate more on the npa customer

When ecs form is given its not properly filled business

executives should check that before updating

Business executives should be given an area as collection

executives.most of the executives doesnt knw wht they have

done

If business executive is in touch with the collection executives

then the non starters can be avoided.

Collection Executives

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