Collaborative Work for Quality Management at...
Transcript of Collaborative Work for Quality Management at...
![Page 1: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/1.jpg)
2013 Fera-JIFSAN Annual Symposium
Washington, June 12 – 13, 2013
Collaborative Work for Quality Management at INFAL
Jorge Eduardo Torroba – PAHO / WHO
![Page 2: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/2.jpg)
Red Interamericana de Laboratorios de Análisis de Alimentos:
RILAA
InterAmerican Network of Food Analysis Laboratories:
INFAL
![Page 3: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/3.jpg)
Perspective
• PAHO / WHO • Health • Food Safety • Technical Cooperation • Networks • Labs
![Page 4: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/4.jpg)
INFAL establishment
Argentina Brazil Bolivia Canadá Chile Colombia Costa Rica Dominican Rep. Guatemala Guyana Honduras Jamaica
México Nicaragua Panamá Paraguay Perú Trinidad & Tobago Saint Vincent Uruguay United States Venezuela
FAO BID ILSI OEA
OIRSA AOAC
December 1997 – PAHO-HQ / Washington D.C. 25 Countries & 6 International Organizations
![Page 5: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/5.jpg)
INFAL mission
promoting food safety and quality in the region of the Americas in order to prevent foodborne diseases, protect the consumers´ health and facilitate trade, fostering and strengthening analytical laboratory development within the framework of programs of food control.
![Page 6: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/6.jpg)
INFAL objectives
• achieve methodological harmonization
• promote the implementation quality management systems (ISO 17025)
• strengthen technical and scientific cooperation among the countries involved in the network
![Page 7: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/7.jpg)
INFAL specific objectives
• develop an information system • facilitate the availability of reference materials and
interlaboratory testing • organize and promote training programs fostering the
interchange of experiences and available resources in the region
• promote national networks of food analysis labs • promote and strengthen the integration of labs to the
programs for food safety and epidemiological survillance
![Page 8: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/8.jpg)
INFAL member laboratories
• voluntary • government labs • maximum 3 laboratories per
country
152 member laboratories from 29 countries
![Page 9: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/9.jpg)
INFAL bylaws
• Assembly (biennial, all labs) • Executive Committee ( 7 labs ) • Technical Groups (all labs) • Advisor Group • ex officio Secretariat (PAHO & FAO) • National Networks ( 13 )
![Page 10: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/10.jpg)
Sub-networks
Labs
Labs
Labs
National Networks Labs
Labs Labs
Labs
INFAL
Country - Labs
Country - Labs
Country - Labs
Country - Labs
Country - Labs
National Networks
![Page 11: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/11.jpg)
Groups
• microbiology • chemical analysis • quality management
Technical:
Management:
• executive committee
![Page 12: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/12.jpg)
Virtual Collaboration Tools
![Page 13: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/13.jpg)
www.panalimentos.org/rilaa
![Page 14: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/14.jpg)
![Page 15: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/15.jpg)
chat
![Page 16: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/16.jpg)
e-learning
![Page 17: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/17.jpg)
forums
![Page 18: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/18.jpg)
web-conferencing
![Page 19: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/19.jpg)
INFAL advisors data base
![Page 20: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/20.jpg)
Guidance for the Implementation of ISO/IEC 17025 Standard
![Page 21: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/21.jpg)
objective
to implement the ISO/IEC 17025 Standard in selected member laboratories by sharing knowledge and experiences from another member laboratories already accredited in certain analytical assays.
![Page 22: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/22.jpg)
preparatory actions
• assays’ selection through forum,
• elaboration of 3 self-evaluation checklists for technical (micro & chemistry) and management requirements,
• approval by 4th assembly (November 2010).
![Page 23: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/23.jpg)
stages
• registration of the labs; • self-evaluation of labs through checklists
elaborated by the INFAL; • training and counseling, as needed; • participation in proficiency testing; • guidance for the resolution of non-
conformities, and • audits to evaluate the degree of the
standard’s implementation.
![Page 24: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/24.jpg)
guidelines
• guidance provided by INFAL must be free of charge;
• advisors’ participation must be completely ad honorem;
• participation in proficiency testing must be free of charge;
• each lab should afford internal implementation costs;
• labs should have adequate access to the Internet to support IT tools.
![Page 25: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/25.jpg)
process
6 INFAL’s member labs with accreditations took the responsibility of counseling 32 labs, from 10 countries, through:
• forums, chat and a web-conference, • 11 live webinars on technical aspects and to
share successful experiences in accreditation of the standard,
• 20 on demand webinars
![Page 26: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/26.jpg)
live webinars • Official Control Techniques: Sampling Criteria and Sample
Collection • Safety in Testing Laboratories • Proficiency testing and quality assurance in food analysis Labs • Measurement Uncertainty • Quality control of microbiology culture media • Implementation of a quality management system to prove
technical competence. Experience of the LABROB/Alimentos, Bolivia
• Successful Experiences in the Accreditation, Reaccreditation and Scope Expansion Process of INLASA / Ministry of Health and Sports, Bolivia
• Implementation Process of the Quality Management System in IIBI, Dominican Republic
![Page 27: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/27.jpg)
on demand webinars
• Quality audits according to ISO/IEC 17025:2005 • Safety in Testing Laboratories • Management of nonconformities in a testing
laboratory based on the requirements of ISO 17025 Standard
• Training on the use of Self-Evaluation Checklists for requirements of ISO/IEC 17025:2005 Standard (amend.: 2006)
• Other specific webinars –available on INFAL’s website– were recommended to each LAB by its advising laboratory.
![Page 28: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/28.jpg)
proficiency testing
• performed for microbiology, physico-chemical and traces elements assays,
• free of charge to all the 32 laboratories admitted in the guidance,
• microbiological PT were organized by CFIA/Canada and SENAI/Brazil;
• physico-chemical PTs by SENAI/Brazil and NFA/Sweden, and traces elements PT by INTI/Argentina
• PTs from INTI and SENAI were funded by PAHO
![Page 29: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/29.jpg)
audits
• 6 auditors were selected, • 3 auditors travel to audit 6 assays in 3 labs
from 3 countries, • for the remaining 6 labs, a “virtual audit”,
through forums and web-conferences, was designed and implemented for 3 labs
![Page 30: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/30.jpg)
results
• 9 labs from 6 countries achieved a high degree of the standard’s implementation on 12 assays;
• some of them are ready to request accreditation to National Accreditation Organism (1 lab got it for 2 assays),
• others should take corrective actions based on guidelines given in each audit report
![Page 31: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/31.jpg)
workload • entire process spent 24 months, while getting started (labs
summon, self evaluation, selection, etc.) took almost 6 months, • 9 web-conference meetings (in order to: harmonize criteria and
work modality of guidance process, prepare in-person audits, design distance audits, assess guidance process and identify learnt lessons ) totalized 23 hours,
• 32 forums gathered 295 “threads” with a total of 1259 “posts”, • entire guidance for each assay has required between 30 and 50
hours of each advising team, • in-person audit took an average of 16 hours/auditor for each
assay, • “e-audits” took 16 hours/auditor per assay, • “live” training contributed 35 hours, • “on demand” training offered 17 additional hours.
![Page 32: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/32.jpg)
guidance’s process assessment
• guidance’s process was viable
• there was a high drop-out rate at all stages
• improvement actions must be taken
![Page 33: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/33.jpg)
improvement actions • labs selection process should be reinforced; • abridge the total period of the guidance process; • limit the guidance to a sole assay per lab to reduce
the workload of institutions; • IT tools’ training should be reinforced; • use of widely-spread web-conference tools should
be allowed, and • improve the communication of the magnitude of the
donation the guidance represents (ideally making a quantification in terms of money)
![Page 34: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/34.jpg)
epilog
this example of the network’s work shows the INFAL as a co-operation mechanism established among governmental food analysis labs in order to strengthen their analytical capacities to support food safety, which operates with scarce resources and based on solidarity
![Page 35: Collaborative Work for Quality Management at INFALifstl.jifsan.umd.edu/files/2013/07/18-Jorge-Torroba.pdf · 2013 Fera-JIFSAN Annual Symposium Washington, June 12 – 13, 2013 Collaborative](https://reader036.fdocuments.us/reader036/viewer/2022062907/5a822f967f8b9ada388dae15/html5/thumbnails/35.jpg)
Thank you