Collaborative Technologies
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Steve Bell – Director of Consultancy and Design, Business Transformation and Technology Services Use of Collaborative Technologies within the KCOM Group
description
how we have implemented collaborative technologies within the KCOM Group
Transcript of Collaborative Technologies
Steve Bell – Director of Consultancy and Design, Business
Transformation and Technology Services
Use of Collaborative Technologies
within the KCOM Group
Why did we start on the journey of collaboration …..
• > 2200 staff based , 20 offices, 500 home-based workers
• Operational teams across multiple sites
• Project collaboration across sites
• Unproductive travel time
• Reducing carbon footprint
• Frustration getting hold of people
• E-mail boxes growing !!
• £££££££££ operational costs
Business Drivers
Property Estate
Reduction
Mobile Cost
Reduction
Travel
Reduction
Hotel
Reduction
Cost Reduction & Avoidance
Productivity
Supply Chain
Integration
Customer Service
Improvement
Carbon
Reduction
Order
Processing
Our Strategy
People Powered
Organisation
enabling us to change our culture, the
way we work, the way we communicate
and how we collaborate…internally and
externally.
The „People Powered Organisation‟
‘The trusted expert’
Skills InformationKnowledge
A people based business
The „People Powered Organisation‟
Information
Knowledge
CommunicationAccess
The „People Powered Organisation‟
Business Intelligence
Knowledge Management
Unified CommunicationCollaborative
WorkingMicrosoft OCS 2007 & Microsoft
Exchange 2007
Microsoft Office SharePoint 2007
Microsoft SQL 2008 & Microsoft SQL 2008 Reporting Services
Active
Directory
Unified Communications
Presence Instant Message IP Telephony
Unified Communications
Desktop Video Conference / Live Meeting
Unified Communications
Desktop Video Conference / Live Meeting
Unified Communications
Application Integration
Unified Communications – our approach to business
wide take up
• Start with CEO and execs
• Cascade through organisation
• Keep it fresh
• Get PAs / support staff on board - train them
• Make the technology fun and easy
• Rollout to IT dept first
• Knowledge, iron out, support
• Lead and invite others
Knowledge Management - SharePoint
Sites focused around usage types
Departmental or
Team Sites
News / Calendar of Events /
Document Templates / KPIs /
Discussions
Operational sites
Requests in Progress / Project
Documents / Project Tracking
Topic e.g. SOA Practice
KPIs / Announcements / Documentation
/ Wiki Knowledge Base / Discussions
MySite
Personal Details / Blog / Personal Wiki /
Own Documents
Links to Colleagues via OCS; email &
calendar in Outlook; external
applications eg People Finder
SharePoint - Topic & Team Sites
How are we doing?
How to find other people who may help me
Where are they?
Where else could I look?
What‟s happening?
What is available for me to look at?
OCS Integration
SharePoint – finding what you want
SharePoint – our approach to business wide take up
• Rollout to IT dept first
• Give ownership to the user community
• Be creative and have fun, de-emphasise “KM”
• Manage requests only
• Create a catalogue
• Lead by example
• Be zealous about e-mail links
• Get PAs / support staff on board - train them
SharePoint sites
SharePoint sites
SharePoint sites
Business Savings
Presence
Avoid calls and
related cost to
people who are not
available
Instant
Messaging
Avoid calls and
related cost to
obtain a quick
answer
Click To
Call
Use the internet to
reduce the cost of
external calls
(Mobile)
Unified
Messaging
Productivity
Benefit – Time
Saving
15 mins saving per
day per user
31 mins saving per
day per user
43 mins saving per
day per user
30% cost reduction from
Mobile usage
Conferencing Video Application
Conferencing
White
Boarding
Reduce Travel &
Hotel Costs, Carbon
Foot Print
Improve Productivity
30% cost reduction from in
house conferencing
30 mins saving
per day per user
30 mins saving per
day per user
30 mins saving per
day per user
Reduce Travel &
Hotel Costs, Carbon
Foot Print
Improve Productivity
Reduce Travel &
Hotel Costs, Carbon
Foot Print
Improve Productivity
Reduce Travel &
Hotel Costs, Carbon
Foot Print
Improve Productivity
KCOM – Hard Benefits
Increased productivity Conservative estimate = 17,000 hours p.a. saved on travel
CEO reduced his personal mileage by 50% = 20,000 miles
Reduced travel costs 2.5 million miles p.a. = >£600k p.a.
Hotel and other travel costs saved = >£660k p.a.
IP telephony Mobile charges down £50k p.a. (still working on this)
“PSTN break out” to be rolled out
Carbon Footprint Emissions reduced by >5%
Flexibility / Mobility Increased hot desking & working from home = we are
reducing our estates requirements
Snowing! = “I am working from home”
Business Opportunity Proven business case internally
E-mail Storage 20% increase (500GB) in SharePoint - X times reduction
in e-mail
In Summary….. some parting advice
• Focus on outcomes not technology (other than the fun factor)
• Lead by example – drive the cultural communications change
• Be creative
• Governance YES, but do not over control
• Take a holistic approach
• Get the right advocates on board early
• Keep it fresh – regular updates / upgrades
• Be zealous about it !
