Collaboration Minder Chen [email protected] 1.
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Transcript of Collaboration Minder Chen [email protected] 1.
Creative Problem Solving Flowchart
2Source: http://scottthong.wordpress.com/2008/04/11/problem-solving-flowchart-you-poor-idiot/
Groupthink
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Irving L. Janis
Integrative Decision-Making
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Integration of Business Disciplines
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Cyert, March, and Simon’s Model of Decision-Making
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Team Performance Model
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Source: http://hp-strategies.com/images/tpm.jpg
Attention
Energy
Information Information
Operations
Facilitated Meetings
8Source: Adapted from http://www.grove.com/wkshp/wkshp.html
Agenda Outcomes
Roles
Participants
Facilitator
Rules
(Technographer)
Public displays served as group memory
Scribe
Mindmapping
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Collaboration framework
10http://www.anecdote.com.au/archives/2008/11/collaboration_f_1.html
What is Groupware? • Definition:
Systems that integrate computers and communications systems to implement group techniques to support communication, coordination, and decision making via structuring the processes and contents of team work
• Aliases: – Interpersonal computing– Computer-support cooperative work (CSCW)– Group decision support systems (GDSS)– Computer-mediated communication systems– Workgroup computing
Teamwork and GDSS
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Same TimeSame TimeDifferent TimeDifferent Time
Multi-media presentation systems Key-pad based voting tools Facilitated meetings using a PC Networked PCs based GDSS
Project/team roomsShared offices
Screen sharing Audio/video conferencingWeb-based desktop conferencingInstant messaging
E-mail Shared document database Group authoring tools Discussion forum
DifferentPlace
DifferentPlace
SamePlace
SamePlace
13http://www.lkl.ac.uk/ltu/files/TechnoTaster/Collaboration%20Tools/Collaboration%20Tools.jpg
14http://www.e-gineer.com/v2/blog/2007/12/EnterpriseCollaborationMaturityModel.jpg
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16http://blog.facebook.com/blog.php?post=452288242130
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Problem-Solving Life Cycle
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Idea generation
Idea Organization
Alternative Evaluation
Gen
eric
Pro
blem
Sol
ving
Pro
cess
Identify problems or opportunities
Create/design solutions or systems
Implement solutions or systems
Idea generation
Idea Organization
Alternative Evaluation
Idea generation
Idea Organization
Alternative Evaluation
Problem-Solving Life Cycle
Iteration
Group Problem-Solving Process and TeamSpirit
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Share informationDiscussion forumStructured brainstormingBrainstorming
Idea consolidation
Rate alternativeRank alternativesSelect alternatives Multi-criteria evaluation
Idea generation
Idea Organization
Alternative Evaluation
TeamSpirit Toolbox
Gen
eric
Pro
blem
Sol
ving
Pro
cess
Divergent
Divergent
Thinking
Thinking
Convergent
Convergent
Thinking
Thinking
TeamSpirit MeetingManagement Tool
Managing Meetings as a Problem-Solving Process
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A meeting Agenda item 1
Agenda Item 2
Agenda Item 3
…
A problem solving process
Problem-solving activity 1
Problem-solving activity 2
Problem-solving activity 3
…
Meeting Roles • Facilitator: Design, set up, and monitor the meeting • Participant: Participate in a meeting
Software Tools*
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Software Name Description
Planner Lab Decision Support System (DSS) tool
TeamSpirit Group DSS tool for group problem solving
Compendium Support IBIS method and Dialogue MappingFreeMind mind mapping softwareDimdim 4 Web conferencing toolAnalytica DSS tool for academic use only
Visio Structured diagramming tool for process, data, and object-oriented modeling
MS Project Project management tool
*Additional tools will be added to the MVS Center
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Strategic Planning Model
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MissionCulture Values
Vision
GeneralStrategy
ExternalEnvironment
Organizational Profile
Strategic Alternatives1.2. …
Objectives2-YR 5-YR
Objectives
Ranked Objectives Responsible person Needed Resources $$$ Time
Results
Source: Professor William P. Cordeiro
Systems Dynamics Simulation Model
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Systems Dynamics Simulation Model
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21st Century Learning
• Participant-centered learning• Dialogues: online and offline• Facilitated by conceptual and simulation models• Multimedia and multi-dimension• Focus on learning/discovering, not teaching/covering• Collaborative learning: Learning from each other• Cross-functional integration• Context-based/situation-based learning
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