Collaboration for Student Success: a model for Academic and Student Affairs Mel Tyler Vice Chancellor for Student Affairs and Enrollment Management Jennifer DeHaemers Associate Vice Chancellor for Student Affairs and Enrollment Management Dr. Cindy Pemberton Deputy Provost Outcomes for Todays Session How UMKC built the relationships needed to improve and enhance the overall student experience How we learned from challenges and created new opportunities How we became data-driven to further our Mission and Strategic Plan University of MissouriKansas City Our Mission: To lead in life and health sciences; To deepen and expand strength in the visual and performing arts; To develop a professional workforce and collaborate in urban issues and education; To create a vibrant learning and campus life experience. UMKC Overview Comprehensive urban research university: College of Arts & Sciences Conservatory of Music and Dance School of Biological Sciences School of Computing and Engineering School of Dentistry School of Education School of Graduate Studies School of Law Henry W. Bloch School of Management School of Medicine School of Nursing School of Pharmacy UMKC Enrollment Trends On-Campus Ethnicity Trends where ethnicity is known FTC Ethnicity Trends where ethnicity is known UMKC Goals UMKC Goals:BaselineBy 2015By 2020 Retention75%80%85% Graduation45%50%55% Some History Unstable leadership (multiple Chancellors & Provosts) Campus incivility (no confidence votes, Faculty Senate report, hostile students) Silo mentality (dont play in my sandbox) UMKC Organization Chancellor Executive Vice Chancellor for Academic Affairs and Provost Academic Units Institutional Research Information Services Vice Chancellor for Student Affairs and Enrollment Management Enrollment Services Student Development and Retention Student Auxiliaries Vice Chancellor for Administration and Finance Planning and Budget Accounting Cashiers Vice Chancellor for University Advancement UMKC Foundation Alumni Relations Development Vice Chancellor for Marketing and Communications Public Relations Marketing Deputy Chancellor for Diversity, Access and Equity Affirmative Action Diversity Initiatives Building Relationships VCSAEM served on Provosts search committee. Intentional and formal interactions soon become second nature and conversational. Dont be afraid to ask questions! We all have different lenses to view the issues, but the goals are the same. Understanding these differences can present previously unknown opportunities to collaborate and borrow someone elses strengths. Come together around core mission and Strategic Plan. Bring all challenges and opportunities to the table. Its not your problemits our solution. Building Relationships First: focus on your Strategic Plan Second: use your data Third: leadership is a united front Fourth: collaboration is key Strategic Partnering Strong Relationship with Provost and Student Affairs Strategic Partnerships to manage projects: Vice Chancellor (Mel) Provost (Gail) Associate VC (Jennifer) Deputy Provost (Cindy) Data Integrity Began with conversion to PeopleSofttook the time to scrub and verify all data. Providing useable and accessible data to campus: Framework for collaboration and planning Budget Model is based on enrollment datasoon, State support will be performance based Data Team (SAEM + IRAP) Comprehensive Enrollment Reports UMKC Dashboard rooPlan Enrollment Trends rooManage Progress Towards Goals Chancellors Leadership Series Planned by Provost and Vice Chancellor Speaker Series and workshops: John Gardner, FYE (2006) Tim Culver, Noel-Levitz (2006) Fred Bonner and Minority Student Success (2007) Community College Partnerships and Transfer Student Success (2007) University Best Practices (2009) Steve Robbins and Wes Habley, ACT (2010) Academic Unit Retention Planning (2011) SI Symposium with Saundra McGuire (2011) SI Conference with Vincent Tinto (2012) Kati Haycock (2012) First example: Student Union Referendum originally failed (2007); however, with renewed interest, collaboration between students, Student Affairs, and Academic Affairs, the second referendum passed (2010). How it worked: created buy-in through collaboration with key stake-holders. Some of our biggest naysayers became our strongest proponents! Student Union: SSI Data & Results What the data told us; or, Why we need a Student Union: 2008 Student Satisfaction Inventory. Significant gaps between students satisfaction and importance regarding Campus Climate, Student Centeredness, and Campus Life. 2011 SSI results. Indicate significant improvement in these areas, though gaps still remain. Student Union: SSI Data & Results Residential Life 24% Increase in residential students (from 330 to 1400): Approximately 17% of our undergraduate students live in one of our three residential facilities: Oak Street Residence Hall, opened Fall 2004 = 555 Oak Place Apartments, opened Fall 2008 = 515 Herman and Dorothy Johnson Residence Hall, opened Fall 2009 = 329 On average, Residential students earn a half-point higher GPA compared to non-residential students (3.10 versus 2.68) Students living on campus also tend to stay in school and graduate at a higher rate than students living off-campus Residential Facilities UMKC now owns and manages all Residential facilitieswe can better control rates, maintenance response, and build community for a more impactful, vibrant student experience. UMKC Strategic Plan, Goal 1: Place Student Success at the Center Co-Chair Goal 1 Task Force (Mel & Cindy): Undergraduate Education and Student Success Student Success Center General Education University College Honors College Transfer Students Academic Advising High Impact Learning Experiences UMKC Central Student Union Programming Hospital Hill Collaboration Supplemental Instruction Math Course Redesign Common Course Schedule Key Strategy: Student Success Center National data indicate that importance of High- Impact Learning Experiences such as Study Abroad, Research opportunities, and Internships. Student feedback from focus groups indicates the need for centralized services, particularly academic support. Students prefer a face-to-face, one-stop approach for conducting university business and finding assistance. Student Success Center: SSI Planning Data Key Strategy: Student Success Center The mission of the Student Success Center is to provide high-quality, integrated, and responsive services that promote students academic and personal success in support of our retention and graduation goals. Student Success Center Offices include: Welcome Center UMKC Central University College Career Services Academic Support and Mentoring Writing Studio International Student Affairs International Academic Programs SEARCH (Undergraduate Research) MindBody Connection School of Medicine Advising for Years 1 and 2 *UMKC Dining Services are also still in the SSC Old University Center Atrium and main entrance area Student Lounge the only space in the old building specifically for students use New Student Success Center Atrium (After): brighter, more spacious New windows brighten up the newly opened space; open floor plan creates more student lounge space Student Spacesafter UMKC Central One convenient location for students to take care of core business transactions and get assistance with other University matters. Since opening, UMKC Central has handled 1,423 individual inquiries. Students rated overall satisfaction with UMKC Central as 4.92 on a 5- point scale. Write-in comments included: I was very pleased with this service, and think the one-stop service center is a great idea They should have done this years ago Great system. Great people. Great service. Everyone at UMKC Central was great and really helpful. Cant wait to come back with another issue! I was very pleased. It was great and quick Key Strategy: University College Housed in the Student Success Center New freshmen and transfers without a declared major All UC Freshmen required to take UNIV 101, developed using guidelines established by the National Resource Center for the First Year Experience Academic Advising SSI Data Key Strategy: Academic Advising Strategic Plan Task Force included faculty and staff from the Academic Units and Student Affairs Reviewed student survey data and conducted inventory of best practices, including the current Advisors Forum Recommendations include: Develop Comprehensive Advisor Training Program Implement electronic advising notes system Staffing realignment and assessment program Key Strategy: Math Redesign College Algebra consistently ranked on the list of classes with high DFW rates. Student success and retention data from Access 2 Success initiative point to Math as a key coursestudents who successfully completed college-level Math during their first year were retained at significantly higher rates than students who did not. Worked with NCAT on Math Emporium model and piloted Spring 2012 and full implementation Fall Preliminary success data show students in pilot sections performed significantly better than students in the traditional sections. College Algebra is not on the current DFW list. Access 2 Success Retention Data 37 Key Strategy: Common Course Scheduling Partnered with Ad Astra to conduct a classroom audit to determine scheduling bottlenecks and whether we have enough classroom space to accommodate enrollment growth. [common belief was that we didnt have space] Audit determined that we actually do have classroom space (except for large lecture halls) and pinpointed the scheduling bottlenecks. Common Course Schedule Task Force used these data to revise the scheduling policy and standard class times. Data also used in planning the Library expansion to include large lecture halls. Miller Nichols Library Phase 1: RooBot Book Retrieval System Phase 2: Classroom addition Key Strategy: General Education Students indicated confusion and frustration over current general education systemeach Academic Unit has own set of general education requirements; if a student transfers between Units, that student may lose some or all previous general education credit. General Education Task Force (Fall Spring 2010) Reviewed existing program, review employer learning outcomes research, national trends and innovative programs, HLC requirements UMKC General Education Team attended AAC&U General Education Institute (Summer 2010): Developed strategic plan for implementation and revision process General Education Oversight Committee (Fall Spring 2012): Developed comprehensive student learning outcomes for the general education program approved by UMKC Faculty, April 2011 UMKC General Education Team attended AAC&U General Education Institute Summer 2011 to develop implementation plans Developed general education curricular model approved by UMKC Faculty Senate, April 2011 General Education Implementation Committee (Summer 2012) Key Strategy: General Education Overall goals: Create one set of campus-wide learning outcomes aligned with national AAC&U outcomes Facilitate student transfer between majors/colleges Provide clear outcomes and assessments to benchmark student academic performance Key Strategy: Hospital Hill Academic Units at Hospital Hill: Dentistry, Medicine, Nursing, Pharmacy Student Affairs Suite includes Financial Aid manager specifically for health sciences students Assistant Dean of Students works closely with Hospital Hill Liaisons to ensure students need are met Provided data and collaborated on accreditation requirements Access 2 Success The data indicate several key leading indicators. Students are more likely to be retained if they: Enroll in and successfully complete at least 12 hours per semester and 24 hours per year Successfully complete at least 80% of their hours Enroll in and successfully complete a college-level math and a college- level English course during their first year Common trend: according to UMKCs data, students who complete these indicators are retained at higher rates than those who do not. However, A2S populations are often less likely to complete the indicators. These trends are similar for both first- time college students as well as for transfer students. How do we get more students to successfully complete these leading indicators? UMKC Advantage Grant Part of A2S Initiative to impact success of low-income students: designed to cover the gap between a students gift aid and cost of attendance Students must be Pell-eligible, Missouri residents, maintain full-time enrollment, and maintain 2.5 GPA Transfer students must have already received their Associates Degree Worked with Deans for their support to implement program for Fall 2011 Since implementation, 198 students have received a grant, disbursing in total $199,480 Final Thoughts Focus on your Universitys Mission and Strategic Plan. Build relationshipswho should be at the table? How can you work together to support student success? What data do you currently use and how do you share the information with your campus community?