Collaboration across Boundaries · 2019-09-13 · Collaboration across Boundaries Presented by Russ...

MFLNVC2019

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This material is based upon work supported by the National Institute of Food and Agriculture, U.S. Department of Agriculture, and the Office of Military Family Readiness Policy, U.S. Department of Defense under Award Number 2015-48770-24368.

https://militaryfamilieslearningnetwork.org/vc2019

MFLNVC2019

SnapapictureofYOURDOODLESandtweet@MilFamLntoshare!#MFLNVC

Collaboration across Boundaries


Presented by Russ Linden

ManagementeducatorworkingmainlywithgovernmentandnonprofitorganizationsTopicsinclude:collaboration,humansideofchange,creatingagilecultures,strategicthinkingandacting,individual/organizationalresilienceAuthoroffivebooks,includingtwooncollaborationWritescolumnonleadershipforGoverningMagazineTaughtattheUniversityofVirginia,UniversityofConnecticut,FederalExecutiveInstitute

MFLNVC2019


Why I’m excited about this topic, and the FRS

n  Thepromiseofcollaborationn  TheFamilyReadinessSystemopportunities

“You have to learn to manage in situations where you don’t have command authority, where you are neither controlled nor controlling. That is the fundamental change.”

-- Peter Drucker, pre-eminent management theorist, on the key leadership challenge of the future

Learning objectivesn  Understandwhatcollaborationisandwhyitisimportant

n  Learnaboutsixkeyfactorsforsuccessfulcollaboration

n  Identifykeycharacteristicsofcollaborativeleadership

Collaboration: Why? n  Improvesinformationsharingamongserviceproviders

n  Providesbetterunderstandingofcustomerrequirementsn  Cangivecustomersanintegratedresponse

n  Learnfromothers

n  Growyournetwork

n  Improvesmissionaccomplishment

Collaboration requires a different mindset … not this!

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This is the collaborative mindset§  Therunningbackhadanincrediblegame

§ Themediacouldn’twaittointerviewhim

§ Butheinsistedthattheywait…

Apple CEO Tim Cook�on collaboration

https://youtu.be/EZPYLZ7I6gs?list=PLwEToxwSycW1uqGG-iYZOERU0WBTKIAMt2:31

Collaboration example:�Natural resources

n  BureauofLandMgt.andForestService:similarmissions,oftenmanagingadjacentlands

n  Sinceearly1990s:-provideinfoonotherorg’sprograms,permitstootherorg’slands-sharestaff,tools-onesupervisormayoverseestafffrombothorgs.-co-locateinmanyareas,mergingstaff

n  Customersbenefit:one-stopshopping,“nowrongdoor,”savetime,

convenience,frustration

n  Publicbenefits:costsavings,“that’showgov’toughttowork!”

Naturalresources: �Critical success factors

n  No“bellsandwhistles;”startedsmall,grewasinterestspread

n  Relationshipsbetweenlocallinemanagers

n  Theyhadtobecome“bi-lingual”

n  Noone-size-fits-all

n  H.Q.didn’tcontrol;providedresources,addressedhurdles

n  Regionalcouncilssharedbestpractices,offeredtech.assistance

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Collaborationexample: IADS

n  Defense,Intelagenciescollaboraten  BeforeIADS:customer“hadtoputpartsofpuzzletogether”

n  ThroughIADSinfosharing,customernowgivenoneanalysis

n  Itusesatwo-partstructure:1.   Managementidentifiesprioritycountriestostudy2.   Analystswithsimilarexpertisedostudies,writereports

14 14 14 14 14 14

Collaboration example: IADS

Collaboration example: IADSn  Concerns:Control?Staff?Turf?Competingrequirements?

n  JoanDempseyshowedwhatcustomersandnationwouldgain

n  Manybenefits:integratedresponsetocustomers,learning,seniorleadersseebigpicture

Criticalsuccessfactors:ü  Thetwo-partstructureaddressedmanyworriesü  Theyworkonrelationshipsü  Goodanswerstothe“WIIFM?”question

“Peopledon’tresistchange…theyresistloss.” -FromLeadershipontheLine,byHeifetzandLinsky

Effort/time/otherinputs

Performan

ce

How some collaborations work: The S - Curve

Higher

Lower

Less More

MFLNVC2019


Collaborationexamples

Whatcommentsorquestionsdoyouhave

abouttheseexamples?

Shareinchat!

Collaboration: A definition

Peoplefromdifferentgroupsororganizations,

withasharedgoal,contributingfromtheirstrengths,

andsharingownershipofthefinalproductorservice

Case example: �Early childhood education

§  Mont.County(MD),1999:Soughtcoordinatedservicesforkids0-5

§  39agenciesprovidedservices

§  Coalitionformedofall39(!)

§  DraftedMOU,inputfromall

§  Uses8collaborationprinciples(Appendix)

§  Hiredfull-timecoordinator,dualappointment:schools&county

Early childhood education: Challenges

•  Controlandautonomy

•  Keepingtheleaders’attention

•  Creatingtheelectronicinformationsystem

•  Movingfrom“myclient”to“ourclient”

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Early childhood education: Results

§ Earlychildhoodcoordinationandpolicyoffice

§ Electroniccasemanagementsystem

§ “Nowrongdoor.”

§ Coordinatepublicinfo

§ Manywhoopposednowsay,“can’timagineworkingtheoldway!”

§ Bottomline:better,integratedservicetoclients

The collaboration framework:

6 key factors

5.Achampion(s)fortheinitiative 6.Trust:Candid,openrelationships

1.Asharedpurposethatthepartiescan’tachieveontheirown

2.Thepartieswanttomeetnow 3.Theappropriatepeopleareatthetable 4. Anopencredibleprocess

§  Asharedpurposeorgoalthatthepartiescan’tachieveontheirown

§  Thepartieswanttomeetnow

§  Theappropriatepeopleareatthetable

§  Anopen,credibleprocess

§  Achampion(s)fortheinitiative

§  Trust:candid,openrelationships

The collaboration framework: Application to the early childhood case

ThinkingabouttheFamilyReadinessSystem:

1.  Whichofthesedoyouthinkaremostimportant?

2.  Whichofthesedoyouthinkmightbemostdifficulttoachieve?

Thefactors:1.   Specificsharedpurpose/goalthepartiescan’tachieveontheirown2.   Thepartieswanttomeetnow(highpriority)3.   Appropriatepeopleareatthetable4.   Thepartiesuseanopen,credibleprocesstocollaborate5.   There’sachampion(orchampions)fortheinitiative6.   Thepartieshavedevelopedtrustingrelationships

The collaboration framework: Poll

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Collaboration also requires collaborative leadership

TheFRSrequiresleaderstoworktogetherWhataresomecollaborativeleadershipmodels?

“Collaborativeleadershipisaboutleadingasapeer,notasasuperior” -AuthorDavidChrislip

Collaboration also requires collaborative leadership

Someofourfinestpresidentswerecollaborativeleaders.

Canyouthinkofoneortwo?

PixabayCC0

Thad Allen: Great example of collaborative

leadership�•  Firstaction:askedtrustedcolleaguestojoinhim

•  Openwithmedia;developedtrust

•  Metwithallfirstresponders

•  Mantra:“transparencyofinformationbreedsself-correctingbehavior”

•  Explainedhisrole,gavethemoneprinciple: “Treateveryresidentasiftheywerefamily”

Majorresults:•  Leveraged130boatsfromlocals

•  1strespondersstartedsharingknowledge

•  Medialikedcandor,reportedsomepositives

•  Partsofcitystartedtofunction

•  Over60,000peoplesaved

Thad Allen: Great example of collaborative

leadership

OfficialWhiteHousePhotobyPeteSouzafromhttps://coastguard.dodlive.mil/

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Collaborativeleadershipcharacteristics

1.   Havegreatdeterminationandresolve,butkeepegoincheck

2.   Listencarefullytounderstandothers’perspectives

3.   Lookforwin-win(notwin-lose)possibilities

4.   Usemore“pull”than“push”

5.   Thinksystematicallyandconnecttoahigherpurpose

1.  Whichofthesecharacteristicsarestrengthsofyours?

2.  Whichwouldyouliketoimprove?

Thecharacteristics:1.   Havegreatdetermination,resolve;keepegoincheck2.   Listencarefullytounderstandothers’perspectives3.   Lookfor“win-win”possibilities4.   Usemore“pull”than“push”5.   Thinksystemically;connecttheinitiativetoalargerpurpose

Collaborative leadership self-assessment: Poll

Formingtrust: �Some approaches that help

•  Takethefirststep

•  Spendtimeontherelationship

•  Shareinformation

•  Makegoodoncommitments

•  Dosmallprojectstogether

•  Earntrustbysharingcredit

§  Eachpartnerplaystoitsstrengths

§  It’smoreofavoluntarythanmandatoryeffort

§  Willingnesstobeflexible–trythe“80%rule.”

§  Resources

§  Abiasforaction

Othercollaboration keys

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Learning objectives - Revisitedn  Understandwhatcollaborationisandwhyitisimportant

n  Learnaboutsixkeyfactorsforsuccessfulcollaboration

n  Identifykeycharacteristicsofcollaborativeleadership

Summing it up … �What ideas will YOU take away? Share in chat!

Appendix:Montgomery County’s collaboration principles

1.   Usecollaborationasavehicleforjt.planning,policies,resourceallocation

2.   Recognizepartners’interdependence;respecteachone’sautonomy,values

3.   Initiateoutcome-based,comprehensive,andpreventiveprograms

4.   Diminish/eliminatenarrowly-definedprograms

5.   Replicateprogramsshowingmeasurableoutcomes

6.   Collaborateonresourceusage,includingpoolingoffunds&jointbudgets

7.   Useaccountabilitymeasuresandbenchmarkstotrackclientwellbeing

8.   Fostercreativity,trustandrespectamongallpartners,andthecommunity

References

Collins:“Level5Leadership:TheTriumphofHumilityandFierceResolve.” HarvardBusinessReview,Jan.,2001,pp.67-76.Covey:TheSpeedofTrust.FreePress,2006.GoldsmithandKettl,editors:UnlockingthePowerofNetworks:KeystoHigh-PerformanceGovernment.BrookingsInstitution,2009.HeifetzandLinsky:LeadershipontheLine.HarvardBusinessReview,2017.Linden:LeadingAcrossBoundaries:CreatingCollaborativeAgenciesinaNetworkedWorld.Jossey-Bass,2010.LipnackandStamps:VirtualTeams:ReachingAcrossSpace,TimeandOrganizationswithTechnology.JohnWiley&Sons,1997.TapscottandWilliams:Wikinomics:HowMassCollaborationChangesEverything.PenguinGroup,2006.

MFLNVC2019



Presented by Russ Linden Evaluation

https://militaryfamilieslearningnetwork.org/vc2019/credits

NEXT SESSION:�Making Connections: Q&A

2:30- 3:00 pm Eastern

This material is based upon work supported by the National Institute of Food and Agriculture, U.S. Department of Agriculture, and the Office of Military Family Readiness Policy, U.S. Department of Defense under Award Number 2015-48770-24368.

https://militaryfamilieslearningnetwork.org/vc2019

MFLNVC2019

Collaboration across Boundaries · 2019-09-13 · Collaboration across Boundaries Presented by Russ...

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