Cochin International Airport Ltd.Achieves Customer Delight withHCL “Real time Flight Information” System

The Cochin International Airport Ltd. (CIAL) is the first Greenfield

Airport setup in the Public Private Partnership (PPP) model in civil

aviation infrastructure sector in India. In order to provide high-end

customer experience, CIAL wanted to implement IT Services which

would add to the comfort of passengers and travelers. They were

looking for a partner who could help them communicate a variety of

timely and important information throughout the airport.

Client Brief

Client Requirements

Solution Offered

The client wanted to implement “Real time

Flight Information” display at the airport

premises to ensure:

Ÿ Flight, airport and directional information to

passengers and the public

Ÿ Tailored information to airport staff, airlines,

customs, etc.

Ÿ Information for airport evacuation in case of

an emergency or security alert

Ÿ Flight information to Internet users on the

airport website

Ÿ Video display facility for advertisements

Ÿ 24*7*365 days uptime

Ÿ Cost effective solution

Ÿ Multi-lingual support

HCL Infosystems Ltd, having sound airline

industry experience, collaborated with CIAL to

deliver a seamless solution in line with their

Customer Relationship Management Strategy.

HCL team effectively captured the client's

requirements and deployed:

Ÿ 40'' LCD displays

Ÿ WINBee Thin Client powered by XP

Embedded, specifically designed for both

stand-alone and tiled applications

Ÿ “FIDS software” (Flight Information Display

System)

Ÿ Applications Server and Database Server

Ÿ loaded with VB.Net and SQL database

respectively

The solution was so

successful that CIAL placed

a repeat order with HCL

after observing the

product performance and

business benefits for

more than 6 months.

CochinInternationalAirport Ltd.

Ÿ Website integration for online information

update

Ÿ Customizable screens to create personalized

environment

The solution design and deployment ensured:

Ÿ Accurate flight delay, check-in or boarding

information

Ÿ Integration with ADAS (Automatic Digital

Announcement System)

Ÿ Multi-lingual support

Ÿ News display option

Ÿ Website integration for online information

update

Ÿ Customizable screens to create personalized

environment

Real TimeFlight Information System

WINBee Thin Client

Business BenefitsThe “Real time Flight Information” System implemented by HCL enhanced the airport

experience for passengers and the public by providing accurate, precise, timely and easily

accessible information to them. The real business benefits that helped the client are:

Ÿ Tailor made solution with a close fit between business objectives and CRM strategy

Ÿ Optimized operational costs through lower

power consumption and reduced

administrative and maintenance costs,

ensuring about 55% lower Total Cost of

Ownership (TCO)

Ÿ Enhanced performance with rugged

Windows Operating System embedded with

Enhanced Writer Filter (EWF) to reduce

Operating System crash and virus threat

Ÿ 24*7*365 uptime as there are no major

moving parts in “Mobile Thin Client” like HDD, ODD, etc. and the maintenance time is

significantly reduced

Ÿ Increased ability to remain competitive in the next-generation communications

marketplace by empowering passengers with real time information

Ÿ Better manageability due to browser based Remote Embedded Management

Software

Ÿ Environment friendly ensuring less carbon footprint. WINBee Thin Client consumes

approx 75% lesser power than a PC and dissipates less heat

About HCL Infotech Ltd.HCL Infotech Limited, a wholly owned subsidiary of HCL Infosystems Limited, is a Premier Indian Technology

Company and offers a wide range and end to end IT Solutions and Services for both Corporate Enterprises as

well as Government Organizations. With a strong legacy and rich industry experience of over thirty years, HCL

Infotech offers single window turnkey solutions which enables customers to create successful and adaptive

businesses. The Company's IT services and solutions portfolio comprise IT Infrastructure Consulting,

Integration and Outsourcing; Software-led IT Solutions and Biometric based Authentication and Business

Services. With a presence in 4000+ towns across India, multi-technology expertise and partnerships with

leading technology providers, HCL Infotech enables organizations to grow and transform. The company also

has robust operations in Middle-East Asia and Africa and provides comprehensive IT solutions to customers

across verticals in the region.

For more information please visit us at www.hclinfotech.in

For more details, please contact us at or visit us at

marketinginfotech@hcl.comwww.hclinfotech.in

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