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Transcript of Coaching & Natural Supports Employment Services & Innovations Indiana Vocational Rehabilitation...
Coaching & Natural Supports
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Hiring People with Disabilities
Makes Good Business Sense!
Good performance
Good safety record
No impact on medical & insurance costs
An ethical, socially responsible thing to do
Large, untapped labor pool
Lower turnover
Reduced recruiting costs
Fewer absences
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Outreach to the Disability Community
Walgreens
Project SEARCH
Hyatt
Bottom-line Impact
Matching the Lowe’s Culture
Diversity Values
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Business Benefits
Increased Diversity
New Customer Niche Group
Increased Brand Loyalty
Improved Community Relations
Risk Reduction/ADA Compliance
Reduced Recruiting Costs
Reduced Training Costs
Reduced Turnover
Tax Credits
Other Incentives
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Disability Etiquette
Smile and be friendly
Use a normal tone of voice
Talk to the person with the disability—not to his aide, coach or sign language interpreter.
If talking with a person in a wheelchair, sit or kneel to be at eye level.
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Disability Etiquette, cont.
Follow same first/last name convention you use for everyone else present
For people with cognitive disabilities:
Speak clearly.
Avoid excess words. Be specific and direct.
Ask only one question at a time.
Wait for a response.Employment Services & Innovations Indiana Vocational Rehabilitation Services
Theory of Mind
What if I don’t know that you have a mind separate and different from my own?
What if I don’t realize that you are a unique individual in your own right?
What if I don’t realize that you have my interests at heart and want to offer me the benefits of your own experiences and thinking and ability?
What if I don’t know that you experience things differently from me?
Employment Services & Innovations Indiana Vocational Rehabilitation Services
How to Aid Understanding
Visual supports
Social Stories
Talk Less
Allow for wait time (use silence)
Keep it concrete and straightforward
Do not use sarcasm or abstract
phrasesEmployment Services & Innovations Indiana Vocational Rehabilitation Services
Understanding the Differences
1. Receptive Language
2. Social Communication
3. Visual Learners
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Understanding the Differences, cont.
4. May process world in a narrow, intense, detailed manner
5. Sensory processing
6. May be prompt-dependent
Employment Services & Innovations Indiana Vocational Rehabilitation Services
General Support Strategies
Determine communication message of behavior
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Understanding the Purpose of the Behavior
Structure
Social Communication
Sensory
Behavior
General Support Strategies
Use visuals
Tell the employee what to do instead of what not to do
Employment Services & Innovations Indiana Vocational Rehabilitation Services
General Support Strategies, cont.
Provide models of what to say
Is there a way for the worker to ask for help/clarification/break?
Employment Services & Innovations Indiana Vocational Rehabilitation Services
General Support Strategies, cont.
Identify how task will be motivating for the worker
Slow down
Employment Services & Innovations Indiana Vocational Rehabilitation Services
General Support Strategies, cont.
Give time to respond
Keep directions brief
Employment Services & Innovations Indiana Vocational Rehabilitation Services
General Support Strategies, cont.
Use work/break routines
Be specific: clear beginning—middle—end
Teach it right the first time
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Strategies for Organization
Daily individual schedule
Monthly or long-term schedule
Individual work system
Schedules within schedules
Lists
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Strategies for Organization, cont.
Physical structure of work area
Teach “Length of Time”
Adjust the level of spoken language
Use shorter sentences for directions
Enhance oral directions with written information
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Problem-Solving Strategies
Visuals
Coaching
Theory of Mind
Teachable Moments/Natural Experiences
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Typical Supervisor Concerns
Additional supervision
Loss of productivity
What if it doesn’t work out?
Am I stuck forever paying a sub-standard employee?
How to effectively communicate with employees with disabilities
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Supervision Strategies
Not required to lower quality or standards for any employee
Communicate your expectations with all employees
Workers with disabilities need feedback just like other employees
UPS 3-year study of employees with disabilities
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Supporting a New Hire
Help the person learn about personalities
Provide pointers about information, such as breaks, dress, and coffee
Teach special work language
Check to make sure person understood; ask them to repeat instructions
Be yourselfEmployment Services & Innovations Indiana Vocational Rehabilitation Services
Supporting a New Hire, cont.
Introduce yourself and make the person feel welcome
Introduce the new employee to co-workers
Show the individual where things are located and review policies/procedures
Invite the person to join you and others for breaks and lunch
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Emotions
Be consistent with your interactions
Help to discriminate between good-natured teasing and when someone is angry or upset
Explain expectations for jobs or routines
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Emotions, cont.
Help the individual, and yourself, not to overreact to a situation
Give criticism privately
Ask person what you can to do help; suggest a break
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Creating Mutual Respect
Encourage co-workers to respect the skills and abilities of all employees.
Remember that the new person was hired because he or she has the skills to do the job
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Social Considerations
Work is also an important social enterprise
It is important to form valued relationships
Establish informal employee mentors
Theory of Mind
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Learning & Remembering Act as a peer on an adult-to-adult level
Use straightforward and concrete language
Allow extra time to learn procedures
Teach multi-step tasks one step at a time
Provide reminders (checklists, symbols, color codes
Simplify task by modifying procedures or equipment
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Communicating with Placement Agencies
Inform the employee
Be PROACTIVE
Take advantage of your resources
Keep the employee involved
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Strategies
What has worked in the past
What hasn’t?
How are the same issues handled with other employees?
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Common Concerns
Medications
Difficult to understand person
Harassment by other employees
When to seek help from Agency
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Employees with Cognitive Disabilities
A cognitive disability is any disability affecting mental processes.
People with cognitive disabilities do not necessarily have decreased levels of skills, abilities, or intellectual functioning.
Continued…
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Employees with Cognitive Disabilities, cont.
Possible Accommodations
Job coaching
Structured breaks
Checklists & time tables
Clear and concise directions/instructions
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Employees with Psychiatric Disabilities
Psychiatric disabilities are disorders of the brain that may disrupt a person’s feelings, mood, and abilities to relate to others.
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Employees with Psychiatric Disabilities, cont.
Possible Accommodations
Job coaching
Structured breaks
Checklists & time tables
Contingency plans to deal with stress
Employment Services & Innovations Indiana Vocational Rehabilitation Services
Natural Supports Websites
VCU Rehabilitation Training &
Support
www.worksupport.com
Job Accommodation Network
www.askjan.org
Griffin Hammis
www.griffinhammis.comEmployment Services & Innovations Indiana Vocational Rehabilitation Services